GRIIDAvis 

Réponse de GRIID

9 janv. 2025

Dear Natalie,

Thank you for sharing your feedback, and we sincerely apologise for the disappointing experience you’ve had with us. We understand how important it was for your son’s gift to arrive in time for Christmas, and we deeply regret that we were unable to meet your expectations on this occasion.

After investigating your order, it appears that your parcel was regrettably lost by our courier partner, DPD, which led to the delay. As soon as we became aware of the issue, we acted immediately and dispatched a replacement order on the same day. While this replacement has now been delivered, we recognise that this resolution came far too late, and for that, we are truly sorry.

We also regret the communication difficulties you experienced during this period. Due to the holiday closure, we were unable to respond as promptly as we would have liked, but once we returned, we replied to your message within an hour and took steps to resolve the issue as quickly as possible.

Your experience does not reflect the high standards we strive to maintain, and we are taking this feedback to improve our processes and ensure this doesn’t happen again in the future.

We value your trust and hope to have the opportunity to serve you better in the future.

Kind regards,

The GRIID team

Réponse de GRIID

29 déc. 2024

Dear LouLou,

Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to address your concerns and assist you in resolving this matter as quickly as possible.

Firstly, we understand that return shipping costs can be frustrating; however, as your order was placed from Ireland, returns must be sent to our Ireland facility. To clarify, all returns should be processed through our Returns Portal—not via email. If you’ve already returned your item, we kindly ask you to provide your tracking number so we can locate your return and proceed with the refund promptly.

We strive to provide timely responses and support, so if you haven’t heard back yet, please double-check that your return request was submitted via the portal and include your tracking details in any follow-up communication.

We value your experience and are here to help resolve this for you. Please don’t hesitate to get in touch with us directly via https://griidofficial.com/apps/GRIID-RETURNS/ or by reaching out to our support team.

Thank you for your patience and understanding.

Best regards,
The GRIID Team

Réponse de GRIID

30 oct. 2024

Hi Customer,

Thank you for sharing your experience with us. We’re truly sorry for any frustration caused and want to make things right.

We’ve reviewed your account and can only find one order. If there’s another order you placed that we may have missed, please reach out to our customer service team at info@griidofficial.com, and we’ll do our best to locate it and assist you further.

We apologise for the oversight regarding the item’s stock availability. Unfortunately, there was an error in our inventory system, leading to the item showing as available when it was out of stock. We understand how disappointing this must have been, and we’re actively working to prevent this from happening again.

We do not want to lose you as a customer and want to show you GRIID is a brand worth recommending please reach out to get a unique discount code off your next order.

Your satisfaction is important to us, and we appreciate your patience as we address this. Please don’t hesitate to get in touch so we can resolve this to your satisfaction.

Thanks

Luke
GRIID Team

Réponse de GRIID

29 oct. 2024

Hi Consumer,

Thank you for reaching out, and we're sorry to hear about the concern. We understand how important it is to stay informed about your order's status, and we apologise for any confusion.

As noted on the product page, your order is a pre-order item with a scheduled shipping date of November 1, 2024. This is why no delivery information has been shared yet; we’ll be sending updates as we approach the dispatch date.

Please rest assured that once your order ships, you’ll receive tracking information to keep you updated every step of the way. If you have any further questions, feel free to reach out—we’re here to help!

We kindly request you take this review down as it is clearly a mix up and we pride ourselves on making great products with fast delivery and exceptional customer and don't want this tarnished by a small misunderstanding.

Thank you for your patience and understanding.

Best regards,
Luke
GRIID Team