I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... Voir plus
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Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... Voir plus
L'entreprise a répondu
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... Voir plus
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.
Coordonnées de contact
Unit 9, Aerodrome Way, Aerodrome Industrial Estate, TW59QB, Hounslow, Royaume-Uni
- +442078711301
- hello@groceryonline.co.uk
- groceryonline.co.uk
1,9
Bas
161 avis
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I won't be buying my groceries online from Asda again
I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all.
I'm not going to waste time telling them what went wrong because their system is so bad they obviously must know full well it isn't working and just aren't bothered.
2 novembre 2025
Avis spontané
No delivery of item bought
No delivery of item bought. I ordered in Sept 2023, this is December 2023 and still no delivery. Scam, Scam, SCAM ALERT.
1 novembre 2023
Avis spontané
This is very unfortunate that the…
This is very unfortunate that the package has not been delivered on the given address. We are still struggling to get it.
28 septembre 2022
I hate it when my orders aren’t…
I hate it when my orders aren’t delivered on time. I really do.
31 juillet 2022
Avis spontané
Never delivered on the committed time
15 juillet 2022
Haldirams One Minute Khana
Excellent selection of the Haldirams products I was looking for. Competitive price and fast delivery. They were out of stock of one item, but informed me and refunded my payment immediately. I recommend Haldirams One Minute Khana to anyone who enjoys spicy plant based Indian dishes.
6 mars 2022
Ordered online and next day groceries…
Ordered online and next day groceries delivered.
24 janvier 2022
Order was placed on 10 Dec 2021 but…
Order was placed on 10 Dec 2021 but received in Jan 2022
3 janvier 2022
Very disappointing
Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yesterday (30th), still waiting! They were supposedly despatched on the 29th, and they are frozen items! I dread to think where they are kept stored. I will NEVER use this site again, or any company using APC as their courier service. Considering the hefty postage costs I expected a speedy service!
Updated. The items arrived and shows signs of thawing and the package was soggy! So much for "frozen food can withstand 3-4 days"!
31 décembre 2021
Avis spontané
Réponse de Grocery Online
Sorry for the inconvenience, our frozen packaging can withstand 3-4 days on any day. Courier service is effected due to COVID-19 and new year holidays.
great experience...& timely delivery..
17 novembre 2021
Réponse de Grocery Online
Thanks for positive review and placing an order with us. We are eager to serve you again.
Extreme bad experience
Extreme bad experience
Order delayed by week
Excess charged has not been reversed
14 novembre 2021
Réponse de Grocery Online
We are dispatching orders only on Tuesdays, clearly mention on the website.
Refund process initiated on the day of dispatch, notified through email and SMS.
I haven't received the order yet
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all, customer care number does not work. Shouldn't have trusted this website.
31 octobre 2021
Excellent service
19 octobre 2021
Not Delivered on time.
13 octobre 2021
Order delivered partially with no…
Order delivered partially with no information on when the remaining order will be delivered, its been 3 weeks.
12 octobre 2021
Brilliant
Brilliant, thank you!
Great products and great prices.
Free prompt delivery.
I couldn't ask for better :)
5 octobre 2021
Excellent service as always
Excellent service as always, on prompt delivery. One of the item was wrongly delivered but they exchanged it quickly without any hassle. Would be great if they can add more brand of Chapatti flour like elephant gold. One of the favourite online shop.
5 octobre 2021
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