Grooniwellness Avis 

I ordered my mat on Nov. 27th and didn't receive it until Jan. 7th. In the interim I was back and forth with customer service trying to confirm a delivery date....a most frustrating experience. The positive out of this experience was my Grooni contact, Laura, who was professional yet personable, always responded promptly, and offered a free upgrade to convince me not to cancel the order and request a refund. Having just received my mat, I'm impressed with the quality, design and ease of use......now hoping for impressive results!

They are very responsive and helpful.

I've only used this mat for a short period, Dec 29th - Jan. 6 . There is so much literature out there to review. To date, I've been following the wellness protocols listed in the included instruction manual, as well as the pointers I've discovered in the
"DECODING PEMF
The Clear, Practical Guide to PEMF Mats
A practical, research-informed handbook providing essential clarity on PEMF therapy, covering its history, physics, biomarkers, protocols, device features, and safety for general readers and professionals".

I'm not new to a heated, PEMF mat, I've used another brand for many years. The Grooni PEMF/Grounding mat has much more controlled versatility along with canned programs based on your wellness needs. In the online manual I mentioned, there are tips for best use and potential side effects if used improperly.

There are three main adjustments on the controller.
1. Heat - my go-to is 45 degrees C. (degrees celcius - no Fahrenheit units) There are three minerals that generate electrons that emit far-infrared light, providing warmth that should penetrate deep to promote blood flow, ease tight muscles, and enhance circulation.
2. PEMF (that you can test for using their included magnet that help you arrange your body position on the mat) for cellular health that can be adjusted manually or used within a program that ramps the frequencies up and down based on your wellness goal. I do think I spent too much time on the mat at first. I did feel a bit disoriented and dizzy. Learned of this side effect in the online PEMF manual.
3. Photons for skin rejuvenation, cellular repair and reduced inflammation. They're controlled through either the canned programs or manual settings.

So far, I am feeling positive health effects including no joint pain. As a certified FDN-P health coach, I've learned there's no one cure-all therapy but a mindful lifestyle of healthy choices. I incorporate these into my daily habits and continue to tweak with reasonable bio-hacks that work for me.

I’ve been using the PEMF Infrared Therapy Mat for a while now, and the results have been impressive. The mat provides a deep sense of relaxation that is noticeable from the first sessions, helping to release tension and promote overall well-being. The combination of PEMF and infrared therapy feels soothing and effective, especially after long or stressful days.

Item had great reviews and compares well to local UK brands.

Main issue wasn't the quality or build or operation of the product but they don't have a UK based depot so the item took quite a few weeks longer than advised to arrive. Then because it's shipped from the USA, we've recently received a request to pay import tax which was an unpleasant surprise and if you want to return they don't offer free returns outside of the USA, so you brunt the cost and it has to be tracked ( more expensive). Lastly, on a good note. The item came with a cover which other providers charge for which is a bonus. The other tip I would give is regarding the magnet provided by them to test. If you place it away from the coils then it won't react, luckily we thought to move it around a bit and it clearly indicated 6 working field with good movement of the magnet. So gave confidence that the mat functions and is genuine. Now its about using consistently to get the benefits.

Their customer service was very helpful & took care of my refund in a timely manner - thank you

I received my sneakers and they’re great. Fast delivery and very comfortable.

Shipping was timely. Especially since I ordered over the Christmas season! I tried my mat for the first time last night. I am hoping for positive results!

Extremely fast response to my question

I used PayPal to pay for my order and somehow the shipping address was incorrect. I replied to the order confirmation, and through a series of email exchanges with customer service was able to get the problem resolved very quickly. I’m very impressed with how quickly and professionally the customer service personnel handled my situation.

Ai reply is not acceptable. Customer service for a $700 product is key. Unfortunately you can not help me because your AI response and your shipping policy are not in sync. I have not received the $700 Red light Therapy Matt, but if this is the way you customer service is structured , I will be returning this asap.

I purchased the grounding mat and also a grounding pillow case to replace some older grounding sheets that had worn out.
The grounding mat was delayed a few days from the time frame outlined in the order confirmation email but a quick email to customer service was promptly responded to with an updated delivery date which was exactly when it arrived.
The products are top quality and are even better than the original earthing products they were bought to replace. I have been using the mat and pillowcase for a few months now and find falling and staying asleep much easier with the quality of sleep also improving.
I highly recommend these products for anyone interested in trying to improve their sleep and overall health, naturally.

I love the plush grounding mat! New to the mat and it’s killing my anxiety! Customer service was incredibly quick and helpful regarding my Christmas order. Have already recommended this mat to my friends.

I placed an order on December 3rd, and as of today, December 16th, it remains unprocessed. Interestingly, a family member placed the exact same item a week prior to my order and received it within three days. Despite this, the company is unable to provide an estimated processing date.

This is a great company. I needed to return an item and they were extremely helpful!

Great customer service. Regina kept me updated on the delivery and made sure to check on me when the product was received. I can’t wait to try the mat now

Delivery was delayed time and time again without explanation and I have felt zero improvement in my symptoms using the mat so can’t recommend it unfortunately an expensive purchase and risk that hasn’t paid off.

They respond as soon as possible, thank you.