Grove Collaborative Avis 

Has corrupt practices with unauthorized orders being placed sent and charged without my consent to unauthorized charges time after time, even years after I called and told them to cancel everything I have with them. This time I’m reporting it to an attorney. I’m sure I’m not the only one.

I think that the products are generally good, and they carry some well known brands.

However, I just by chance realized today that I had been automatically signed up for full price subscriptions to a number of items they had offered to me for free or at a discount, subscriptions that would have cost me $100 each month.

I am surprised that this is legal. Certainly we know that a certain politician's fundraising entity was fined for signing up his unwitting donors to monthly charges against their credit cards.

It is such a disappointment that a company holding itself out as a certified B corporation and as a company seeking positive environmental action would engage in such unethical, if not illegal, activities.

Scarcity model mindset thinking.

I bought one product from them - months ago. Then I get an email that says:
Hi Michael,
We weren’t able to process your order because your cart total was below $29. Not to worry!
Want free shipping? Add a few more items to your cart to reach the order minimum — our way of shipping responsibly. Then Ship Now.
Want your box ASAP and as is? We can still make that happen but you’ll be charged $4.99 to offset the environmental impact of shipping a smaller order.
Ship As Is for $4.99. As always, feel free to reach out anytime with questions.
- Team Grove

What the heck: Buy one thing and they enroll you into a subscription program where they want to send you a bunch of stuff you don't want or need.

I went to their site and found a bunch of crap they wanted to send me. Stuff I never ordered, and I certainly didn't sign up for a subscription program.

Collaborative? (and "responsible" shipping) I'd say not. Stuart Landesberg has a real scam going on here. The scarcity mindset (we don't have enough) so let's enroll people without their knowledge into a program where they buy stuff from us is about not being able to do business in an up-front, and honest way. Don't Buy from this company.

I did call and spoke with a very nice and sweet young woman you verified me, and removed me from their scam. She said I'm not the only one who has complained about this scam. And said she'd share my thoughts upward. I also mentioned that this company is, so scam oriented they are probably selling my name and address to email solicitors.

I never received the items they claimed I did . When I called awful customer service and I got charged for items I never received . They enrolled me in automatic deliveries that I did not request. This is a scam be aware . Do not order from this place DONOT

I've loved my experience with Grove so far but, I enjoy the ease and convenience of subscription boxes. If you aren't someone who stays on top of your orders I could see how even with the option to skip, it might get frustrating. We've been subscribed for a little over a year now and with a family of four and two dogs, I've gotten about 5 boxes so far.
Usually right after I receive an order I set the next delivery date for a few months ahead so I can place my next order when I'm ready.

I will not place another order. I didn’t receive one item and instead of refunding me or sending me a replacement, they added a credit on my account for future. Their minimum order is $29 so they placed a credit on my account for a future order so I could spend more money in order to get a replacement for an item I didn’t receive? It’s pretty awful to be honest and yea I will never place an order here again. Thank you for not refunding me or sending a replacement. Yea let me order again and spend more money to see if I get another order with a missing item then another credit to spend more money on future orders. Does that seem right to you?

This company is so shady! Do not buy anything from them, they will enroll you into a sketchy subscription without any clear indication that you are enrolling and then charge you monthly for it! Steer clear of business that have to trick their customers in order to do business.

I THINK THIS COMPANY IS ON THE RIGHT TRACK FOR ENVIRONMENTALLY SAFE CLEAN PRODUCTS. I ORDER DR. BRONNERS LIQUID, BORAX, RECYCLED PLASTIC TRASH BAGS AND MANY MORE ITEMS. I AM VERY SATISFIED WITH ALL OF THE PRODUCTS I ORDERED.

They sell amazing sustainable products, and their customer service is phenomenal. It is amazing to be able to shop sustainable cleaning products so easily.

I ordered a few products and they automatically sent me "gift" items to try out more of their products. Now about two weeks later I get an email that they are sending me another order. I did NOT order anything more from this company. They will not provide a phone number to contact them either. I will be reporting them to my credit card as a fraudulent company with unethical business practices. I thought it was weird that they automatically load up your shopping cart with stuff you don't want, but I never suspected they would actually send me stuff I never ordered!! I was only on their website once.

I made an order to try out some of their products. I didn’t sign up for subscriptions and months later I get an email saying my order has been processed. They automatically sign you up for a repeat order of previous products you have purchased and charge you using your original payment method. You then have to contact them to get a refund. They also save your credit card details without your authorization and to remove that card information I had to deactivate my account. It’s a bit sneaky and dishonest.

Lets start off by saying they screen their reviews all kidding aside removing any and all transparency. I read the terms and was baffled. If you bought the product at Target your review will not be posted. If you use CAPS it won't be posted. If you misspell it won't be posted. Customer service is atrocious. I bought some products that arrived beyond damaged since they don't factory seal their oils. Sent them pictures of the unboxing with everything soaked in two (possibly 3) bottles of oils, Wrote customer service. They won't replace the products. They won't refund. All they do is apply a credit for the bottles of oils to use on a future purchase. What about the rest of the damaged order? Oh you can just wipe it down. Really? So not only did I have to dump everything because it had super concentrated heavy smelling oil all over it but I have to purchase more oil and pay their exorbitant shipping cost? I am sorry that is the most I can do for you is what the rep said. She added that they are an eco-friendly company and that I can add the oils to my next order to reduce my carbon footprint... Or you can package your products correctly and spare us both the hassle. NEVER AGAIN!!!

Sure, the products can be nice, but the website leaves a bad taste in my mouth. They are one of those websites that puts the 'subscription service' part in unassuming font during the checkout process, or just tells you to read their terms and service for what looks like a normal cart full of items. You purchase your items, with a ridiculously high shipping, so you know they made their money through shipping. Then you forget about them, because you didn't know you subscribed to anything. The website itself never send you an email until the DAY BEFORE they charge you. If they want a better business practice, send an email a week before, reminding customers to check their box and order the things they actually need. Don't send a score of emails that are all ads for more products, hiding your actual important emails. So now I have a box on the way, that I didn't know about, a charge for THREE TIMES what I paid before, and a box full of THE SAME ITEMS that I had before. Since I'm probably gonna have to take the stupid box anyways, now I'm gonna be stuck with items I haven't used yet from the first box! I can't change it either because the reminder came WAY TOO LATE. I want to cancel EVERYTHING. There's way better ways to be green then 'subscribe' to this sleazy and terrible website!

Had a membership because I clean houses for a living and the monthly subscription was almost always late and this last month it got ‘lost in transit’ so they ‘sent another one’ but neither ever came in 2 months later, and they’re not working with us for a refund. 100% do not recommend.

If I could give this company a double zero review I would. I initially received a gift card from Lands' End for some "free" items from Grove Collaborative. I had to give them my credit card for shipping those free items to me. Consequently, Grove Collaborative has taken my credit card and personal information and are now using it to automatically bill me for a membership I didn't sign up for and to sign me up for auto ship of their crap. They promote themselves as a company that cares about the planet. The truth is they only care about the bottom line of profits for themselves by extorting money from innocent people! If you dare to buy anything from this company, they will bill you for stuff you didn't ask for and you can't remove your information from their website. It's a scam! Beware.

Had the same experience as Pam Engebretson (another reviewer on this page). She's spot on. They won't actually cancel you in the sense of getting rid of your account in their system, and your cart keeps filling with stuff you did not voluntarily go in there and select to buy. The subscription terms are not clear. You have to get into a whole song and dance to back out of things you didn't realize you had been streamed into signing up for and even then they seem to want to hang onto your information and account and not delete it?

I had a monthly subscription to Grove and each month I would change what was in my order. Each time I ordered stain remover it came opened and all of the stuff inside the box was dripping wet and gooey and gross. When asked for a replacement they already say ‘we want to reduce our carbon footprint so you can get it in your next order!
Meanwhile all the other products are disgusting especially soap products and I don’t have a replacement until the next order. This time it happened again but they also excluded my detergent! I was waiting on the detergent but with my wrong order all funky and no detergent I got the same message. Wait for next order! I’m done!! Don’t bother ordering online the Customer is not first!!

I really enjoyed your service, thank you

I have always used my grandmother’s silver for 40+ years and other dishwashing detergents never did what Grove Co pure power did.
Turned it yellow/black strange discoloration. Guess the chemistry is all wrong! Bad reaction!!!
Beware…..

My experience of Grove's Customer Service responsiveness and resolution to a fairly common problem nowadays - theft of delivered packages is exceptional. Customer Service offered to send a second replacement after I assertively noted that I did not receive the shipment. They were polite, thorough and resolved it satisfactorily - to me, the customer. They are concerned about their reputation and want customers to return.

My 4.0 star rating, less than 5 stars is based on Grove's (VIP and subscription) ordering issues which they are working on. Subscription items need to be separate from one-time ordering items. Too many times my subscription orders have contained items previously ordered as "one-time" orders resulting in an inventory of un-needed products.