Disgusting property .. dirty and totally miss represented on booking. Com Stinking bedding heavy dust build up unusable balcony at a premium price . Customer services rude and unhelpful and promised... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Guesthoo is a specialist short let management company helping property owners across the South West make the most of their homes while enjoying a stress-free hosting experience. Founded by holiday homeowners, we understand the care, trust and attention required when letting a much-loved property. Our friendly, experienced team provides a comprehensive management service tailored to each owner and home. From creating and optimising listings to managing bookings, guest communication, pricing, cleaning and day-to-day operations, we take care of every detail. Our approach combines local knowledge, smart revenue management and a personal level of service. We work closely with owners to increase bookings and income while ensuring guests receive a consistently welcoming, high-quality stay. At Guesthoo, we believe successful holiday letting should feel straightforward, transparent and rewarding. Whether you are launching your first holiday let or looking for better support for an established property, our team is here to help your home reach its full potential.
Coordonnées de contact
Royaume-Uni
- 0800 048 7591
- info@guesthoo.com
- guesthoo.com
4,1
Bien
21 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Les gens ont aussi consulté
Terrible do not book with this company
Terrible do not book with this company!
Terrible service and property… Toilets had urine, old urine stains and faeces around them, hairs, toilet brush had faeces on the handle. Shower tray hadn’t been cleaned. Sinks were dirty with hairs and what looked to be old toothpaste stains. Old food on the cooker, dirty oven gloves, dirty fridge, stains on bedding.. the list goes on. Cleaners came to rectify but it didn’t touch the sides. They just wanted to send cleaners in again… disturbing what was supposed to be a break. We left the property and didn’t stay for the duration we were booked for no refund offered apart from 70 cleaning fee absolutely disgusting considering the evidence we provided to them! Never had an experience like this beyond disappointed…forgot to mention the ants/flying and infestation that I was asked to hoover.
Thank you for your response.
I find it disappointing that rather than accepting responsibility, your response appears to suggest that I fabricated or even caused the cleanliness issues myself. That is completely false.
I have clear photographic evidence of the condition the property was in, including issues that no guest should be expected to encounter.
The suggestion that the more serious issues “were not present” during your housekeeper’s visit is again a false claim and I would be interested to see their video of the property. We reported issues as we found them while using the property. It is entirely reasonable that not every problem was identified within minutes of arriving.
Refunding the cleaning fee undermines your assertion that there was nothing wrong. If the property had genuinely met the standard you claim, there would have been no reason to offer that refund.
The reason you have a high rating is you have blocked my review of the property as it included photos that I had taken of the issues I raised.
My review is an honest account of my experience, backed by photographs. Attempting to discredit a customer instead of acknowledging legitimate concerns says far more about your approach to customer service than my review ever could.
12 juin 2026
Avis spontané
Réponse de Guesthoo
Hello Dani,
We're sorry to read your review, as it doesn't reflect the experience we aim to provide or the way this situation was handled.
You first contacted us late on the evening of your arrival with a handful of minor cleanliness concerns. Although some of the photographs were difficult for us to verify, we responded before the start of the next business day and immediately arranged for our housekeeper to attend the property that afternoon to inspect the areas you had highlighted and address any issues.
Following her visit, our housekeeper took video footage of the areas raised, which showed them to be clean and well presented. Later that same day, you contacted us again with a number of new and significantly more serious cleanliness concerns, including an allegation of faeces on a toilet seat. These concerns had not been included in your original report and were not present during our housekeeper's visit.
Rather than dispute this, we immediately offered to send a second, different housekeeper to independently inspect the property and carry out any further cleaning required. Unfortunately, you chose to leave the property before that visit could take place, meaning we weren't given the opportunity to investigate the newly raised concerns or resolve them for you.
Throughout your stay, our focus was on trying to help. We responded promptly, arranged a same-day housekeeping visit, reviewed the photographs provided, spoke directly with our housekeeper, reviewed the video footage from her visit, and then offered a second independent inspection when further concerns were raised. Although we were unable to substantiate many of the allegations made in this review, we still refunded your cleaning fee as a gesture of goodwill.
We take cleanliness incredibly seriously, and that's reflected in this property's consistent 5/5 cleanliness rating from our guests. If something isn't right, our priority will always be to investigate thoroughly and do everything we reasonably can to put it right.
Best wishes,
The Guesthoo Team
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