We've been very satisfied with GuideOne so far, though the communication during our last claim was a bit challenging. I understand there are many moving parts, but there were many times we didn't rece... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
L'entreprise a répondu
Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
L'entreprise a répondu
GuideOne has been very responsive in supporting our church when the roof was damaged in a storm. They sent an adjuster promptly and provided repair funds within a couple weeks. Our contractor found... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- corporate-communications@guideone.com
- guideone.com
4,5
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delays in Response Time
Our filed adjuster was let go from the company and we were not informed. Our in house adjuster did not get back to us in a timely manner which caused delays in our repair work.
8 octobre 2025
Réponse : GuideOne Insurance
Pastor Randy,
Thank you for taking the time to share your feedback with us, as we value your comments.
Please accept our apology for the delays you experienced in your repair work and for communication that failed to meet your expectations.
We regret any inconvenience for you as a result of the delays you encountered.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Mona,
Thank you for sharing your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially our responsiveness.
We appreciate you recognizing the efforts of our claims team.
Best Regards,
Jennifer Smarelli
Fast and easy claims resolution
Fast and easy claims resolution. Great customer service. Highly recommend.
8 octobre 2025
Réponse : GuideOne Insurance
James,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the great customer service.
We appreciate you recognizing the efforts of our claims team. Your willingness to recommend GuideOne is the best compliment we can receive from you.
Best Regards,
Jennifer Smarelli
Guideone's diligence in following up…
Guideone's diligence in following up with questions and concerns have been excellent.
8 octobre 2025
Réponse : GuideOne Insurance
Khaidia,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the level of customer service.
We appreciate you recognizing the efforts of our claims team.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Stacy,
Thank you for taking the time to share your feedback with us. While we regret of learning of your disappointment with the outcome of your claim, we certainly understand your dissatisfaction.
Coverage determinations are based on the loss facts and the application of your policy to the loss in question. In this case, the damage was a result of collapse due to improper workmanship. Improper workmanship is excluded by the language of your policy.
We regret the claim outcome was not as you expected.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Brian,
Thank you for sharing your feedback with us. We are pleased to know of your satisfaction with your claims experience.
We appreciate you recognizing the efforts of Tracey Lokemoen on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Good Communication
4 septembre 2025
Réponse : GuideOne Insurance
Marie,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with the level of communication during the claims process.
We appreciate you recognizing the efforts of our claims team on your behalf.
Best Regards,
Jennifer Smarelli
Everyone I talked to was very helpful
Everyone I talked to was very helpful, and were able to answer any questions I had. They were timely in getting things processed quickly so we were able to get the repairs done in a timely fashion.
4 septembre 2025
Réponse : GuideOne Insurance
Stuart,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the quick service provided.
We appreciate you recognizing the efforts of Cyndi Harrington on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Great to work with.
They are always friendly, helpful and find the answers that are needed. They go above and beyond, suppling information and helpful suggestions. They let us know when legal changes are taking place that can affect us. They review and make sure we are getting the best service for our money.
4 septembre 2025
Réponse : GuideOne Insurance
Christine,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially our friendly and helpful service.
We appreciate you recognizing the efforts of Theresa Feucht on your behalf as well as the rest of our claims team.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Jim,
Thank you for taking the time to share your feedback with us. We are pleased to know that you were satisfied with your claims experience and everything was handled well.
We appreciate you recognizing the efforts of Brian Bell on your behalf and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
We love working with GuideOne
We love working with GuideOne. What makes it the best is our Rep Rik Maxedon. He (and his team) is very knowledgeable and always quick to respond to our questions/concerns.
6 août 2025
Réponse : GuideOne Insurance
Gina,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the quick response time.
Best Regards,
Jennifer Smarelli
I appreciated the prompt and great…
I appreciated the prompt and great customer service.
4 septembre 2025
Réponse : GuideOne Insurance
Bronica,
Thank you for taking the time to share your feedback. We are pleased to know of your satisfaction with your claims experience, especially the great customer service.
We appreciate you recognizing the efforts of Paul Anderson on your behalf and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Everything went smoothly from the…
Everything went smoothly from the initial claim to the issuance of the check. Brian was very attentive and very helpful. Thanks for the help and guidance.
4 septembre 2025
Réponse : GuideOne Insurance
Annie,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the great customer service.
We appreciate you recognizing the efforts Brian Bell on your behalf and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Kristen,
Thank you for taking the time to share your feedback with us. We are so pleased to hear of your satisfaction with your claims experience, especially the speedy and efficient service.
We appreciate you recognizing the efforts of Cyndi Harrington on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Quick responses from adjusters and easy…
Quick responses from adjusters and easy to use online system.
4 septembre 2025
Réponse : GuideOne Insurance
Mark,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the quick response times.
We appreciate you recognizing the efforts of our claims team and that their handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
The experience that I had with your…
The experience that I had with your Guide One representative was very pleasant and helpful. She updated me weekly on where we on the claim.
4 septembre 2025
Réponse : GuideOne Insurance
Paul,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the weekly updates provided.
We appreciate you recognizing the efforts of Theresa Feucht on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
It was easy to file the claims and we…
It was easy to file the claims and we got quick response.
4 septembre 2025
Réponse : GuideOne Insurance
Tim,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially with our responsiveness.
Best Regards,
Jennifer Smarelli
Great customer service and responses.
4 septembre 2025
Réponse : GuideOne Insurance
Matt,
Thank you for taking the time to share your feedback with us. We are so pleased to know of your satisfaction with your claims experience, especially our level of customer service.
We appreciate you recognizing the efforts of Paul Anderson on your behalf and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Executive Director
My recent claim experience with GuideOne was smooth and stress-free. The process was easy to navigate, and I really appreciated the clear communication and timely follow-up throughout. Everything was handled quickly and professionally, which gave me peace of mind during a difficult situation.
4 septembre 2025
Réponse : GuideOne Insurance
Bianca,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims service, especially the clear communication and timely follow-up.
We appreciate you recognizing the efforts of Cyndi Harrington on your behalf and that her handing of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Great Customer Service
The turn around time on recording is great. I would like to see a portal to manage the claims. Upload the invoices or documents. See what checks were paid or received. Hub network to cross utilize transactions.
4 septembre 2025
Réponse : GuideOne Insurance
Steven,
Thank you for sharing your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the turnaround time.
We appreciate your suggestion on the portal. We will do some follow up on this as it would make the user claims experience more convenient and efficient.
Thank you, Steven.
Best Regards,
Jennifer Smarelli
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