We've been very satisfied with GuideOne so far, though the communication during our last claim was a bit challenging. I understand there are many moving parts, but there were many times we didn't rece... Voir plus
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Lisez les avis des autres
From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
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Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
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GuideOne has been very responsive in supporting our church when the roof was damaged in a storm. They sent an adjuster promptly and provided repair funds within a couple weeks. Our contractor found... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- corporate-communications@guideone.com
- guideone.com
4,5
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse : GuideOne Insurance
Neil,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claim experience, especially the excellent communication provided by Carol Glaspie-Baker. We appreciate you recognizing her efforts.
Best Regards,
Jennifer Smarelli
The efforts made by your staffs have…
The efforts made by your staffs have been more than excellent. We have been more than satisfied. We continue to recommend Guidelines and continue to do business with your company. Written by Bishop Lipton McKenzie
7 novembre 2025
Réponse : GuideOne Insurance
Bishop McKenzie,
Thank you for sharing your feedback with us. We are pleased to know of your satisfaction with your claims experience. We appreciate you recognizing the efforts of our claims team and your recommendation of GuideOne is the biggest compliment we could receive.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Joyce,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the friendly customer service.
We appreciate you recognizing the efforts of Ben Fuecht and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
The representative I talked to was very…
The representative I talked to was very helpful
7 novembre 2025
Réponse : GuideOne Insurance
Perry,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the customer service provided by Joanne Ryan.
Best Regards,
Jennifer Smarelli
They came out within a day gave us an…
They came out within a day gave us an affair assessment of what it was gonna take to repair and replace our flooring and ceiling. They also were ready to cut a check anytime that there was supplementals added to the insurance cost by the contractor. They followed up to make sure that our needs were being met. Lonnie has always been such a great insurance adjuster who listens to what our concerns are and goes above and beyond in every area of service to us. Always willing to answer any questions we have and crate. Follow up..
7 novembre 2025
Réponse : GuideOne Insurance
Robin,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the exceptional customer service provided by Lonnie. We appreciate you recognizing his efforts.
Best Regards,
Jennifer Smarelli
Very disappointing!
I called in to place a claim and GuideOne sent a company Named Service Master to evaluate the damage and claim. Then they sent a n engineer out to inspect then denied our claim and then told Service Master to bill us for evaluating the property. I don’t understand why we should pay for someone sent out sent out from the adjuster??? Very disappointing from a company we pay a great deal of money to cover our property.
7 novembre 2025
Réponse : GuideOne Insurance
Mitzi Ann,
Thank you for taking the time to share your feedback with us. We appreciate you bringing the Service Master bill to our attention. Although we were unable to provide coverage for the claim due to the wind and hail exclusion in your policy, we do acknowledge responsibility for the inspection costs. We've contacted Service Master to request the invoice and will ensure that payment is processed accordingly. We apologize for any inconvenience this may have caused.
Best Regards,
Jennifer Smarelli
Do Not Use Guide One
We had been with Guide One for over 12 years, but have recently decided to leave the company due to extremely poor—nearly non-existent—customer service and consistent overcharging.
For the past three months, we have received multiple invoices with varying amounts for the same coverage within the same billing period. Despite repeated requests for an itemized statement, we have yet to receive clear information about our actual monthly insurance rate.
Even after canceling our policy, Guide One has failed to respond to our requests for a loss report—documentation required to initiate coverage with a new provider. Unfortunately, while they continue to ignore our inquiries, they have no issue continuing to send invoices.
10 novembre 2025
Avis spontané
Réponse : GuideOne Insurance
Phil,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by not receiving the itemized billing statement and loss report as requested. We've communicated your concerns to our billing team, and they've confirmed that the loss runs and a detailed explanation of the billing invoice have been emailed to you.
Best Regards,
Jennifer Smarelli
Chief Financial Officer
Alot of communication and they just take care of any issues we have to resolve.
7 novembre 2025
Réponse : GuideOne Insurance
Gerard,
Thank you for taking the time to share your feedback with us. We are happy to know of your satisfaction with your claims experience, especially the amount of communication you received.
We appreciate you recognizing the efforts of our claims team.
Best Regards,
Jennifer Smarelli
Dependable and firedly service.
GuideOne provides friendly and timely services and responses when contacted for an incident, a question, or an information request. Their representatives are informative and reliable.
7 novembre 2025
Réponse : GuideOne Insurance
Donnie,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the friendly and timely service.
We appreciate you recognizing the efforts of Candice Leatherberry and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Our rep and adjuster were very helpful…
Our rep and adjuster were very helpful and kept us updated on our claim.
7 novembre 2025
Réponse : GuideOne Insurance
Ms. Tammie,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience.
We appreciate you recognizing the efforts of Donna Johnson on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Transportation Manager
Great, simple to said, easy to work with all your team, thanks for the great support
7 novembre 2025
Réponse : GuideOne Insurance
Ana,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience.
We appreciate you recognizing the efforts of our claims team on your behalf.
Best Regards,
Jennifer Smarelli
Prompt service
7 novembre 2025
Réponse : GuideOne Insurance
Candy,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with the prompt service of our claims team. We appreciate you recognizing our efforts.
Best Regards,
Jennifer Smarelli
Always available to answer questions…
Always available to answer questions for this small community rural church!
Earlier this spring we were attacked by a bitcoin scam/fraud. GuideOne was able to help us retain a portion of our dollars. We were truly greatful!.
7 novembre 2025
Réponse : GuideOne Insurance
Judith,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience.
Thank you for recognizing the efforts of our claims team on your behalf.
Best Regards,
Jennifer Smarelli
Poor communication
Poor communication, took way to long to get inspector out and he was dismissive to me and my roofing professional, claims roof damage is cosmetic only but cannot explain why there is water damage inside, still waiting on agent to call me about interior water damage. I’m glad you are not my home insurance company. Will be discussing this with our board about paying premiums with such poor service.
7 novembre 2025
Réponse : GuideOne Insurance
Mike,
Thank you for taking the time to share your feedback with us. We are disappointed that your claim did not proceed as expected and we apologize for the delay. A message has been sent to the handling adjuster and manager to respond to you with the updated report from the engineer regarding the water damage.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Zam,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your coverage and claims service.
We appreciate you recognizing the efforts of Ben Feucht on your behalf and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
I am new with the position at the…
I am new with the position at the church. The people that I have spoken with we’re very helpful.
7 novembre 2025
Réponse : GuideOne Insurance
Jim,
Thank you for taking the time to share your feedback with us. We are pleased to know that your claims experience was positive and the team was helpful. We appreciate you recognizing our efforts.
Best Regards,
Jennifer Smarelli
Great response time!
I submitted a claim and was contacted within 24 hrs. The entire process was smooth and flawless. Filed a claim and within a couple days I had a resolution and a deposit into our account for the expected amount. The amount was fair and reasonable and the entire process was painless.
14 octobre 2025
Réponse : GuideOne Insurance
Tina,
Thank you for taking the time to share your feedback with us. We are happy to know of your satisfaction with your claims experience, especially the smooth process and fair settlement.
We appreciate you recognizing the efforts of Donna Johnson and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
John,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the timely service.
We appreciate you recognizing the efforts of Paul Anderson and that his handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Kaylee was receptive to our needs
Kaylee was receptive to our needs, clearly explaining what our coverage included and excluded. Worked closely with our restoration company to accommodate our project. Processed payments timely and made it easy on church personnel by handling things professionally.
7 novembre 2025
Réponse : GuideOne Insurance
Keith,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the timely and professional service.
We appreciate you recognizing the efforts of Kylee Felda on your behalf and that her handling of your claim made a difference to you.
Best Regards,
Jennifer Smarelli
Everyone l talked to was very helpful…
Everyone l talked to was very helpful with a smile in their voice. We, as a church, really appreciated how fast you settled our damage claim. I, David, personally have recommended Guide One to other churches. I also want to thank Kaylee for her professional, cheerful and caring service to our needs.
7 novembre 2025
Réponse : GuideOne Insurance
David,
Thank you for taking the time to share your feedback with us. We are pleased to know of your satisfaction with your claims experience, especially the professional and caring service.
We appreciate you recognizing the efforts of Kylee Felda on your behalf. Recommending GuideOne to other churches is the best compliment we can receive.
Best Regards,
Jennifer Smarelli
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