Guildfordmanor Avis 27

Mixed changing room for the pool with only 3 cubicles and no benches. No staff around to ask questions re the pool area.
Breakfast the hot food was under lights and help yourself, it was awful. Bacon was hard, fried eggs were inedible. We were not told there was an option to have poached eggs etc from the kitchen.
The menu for dinner was limited and not up to standard considering how much we paid. Service was slow, there wasn’t enough staff when busy.
We were supposed to have bottled water in our room but there wasn’t any, we had to ask at reception.
We only stayed 2 nights of a 4 night stay due to an urgent medical appointment the receptionist said he would try and get us a refund on 1 night. We never heard anything so i emailed the hotel 3 times and I also rung and was told it had been referred to management but have still had no response, I find this very rude.

What seamed to be a perfect day that ended up being a total disaster due to the hotel management and owner .
The wedding day was lovely, all went very well , until the next morning when we went to get the wedding presents and cards that were left in the main room where we had eaten and had the party . We were told they would be safe in there .
Only to find out they had all been stolen by the hotel cleaners , which was caught on CCTV.
The police were called and came to watch the CCTV, only to find that the hotel did not know anything about the thief apart from his first name and phone number .
His on site living area had been emptied of all his clothes and belongings .
They could be employing anybody from rapist to murderer's and don't care about checking them out , which doesn't seem right when it's a family hotel .
The owner has taken no responsibility for any of this and refuses to communicate with the family , even though they have emailed , hand delivered letters and called on numerous occasions and even sat in their lobby for 6 hours .

So if you are thinking about booking here , look elsewhere for your and your belongings safety.

Let's let the power of the internet hit them where it hurts in their pockets .

When we spend in excess of £550 at a 4* hotel we expect a relaxing, restful experience. You did not provide this for us.

I've emailed the extended version to the hotel direct and have had to cut this down to fit. I also had a phone call with management where they 'wanted to put things right' and offered a refund of £30 which is insulting in itself.

Would we return - NO!

Spa and pool area - Run down, loungers by pool broken yet noone gets rid of them.

Restaurant - Food standard Premier inn/Toby carvery - very basic

Staff - undertrained, incompetent, does not take customer feedback seriously. Alot of students work there who have not been trained up to deliver 4* service.

From start to finish and including after we left our stay was messed up. With management confirming on a telephone call that the stay i booked and paid for in advance had actually not been booked, so when my partner and i arrived after 2.5 hours traveling noone could find our booking.

Our massages were not booked in correct after arriving and when we made the point at the time of our massage, management then rebooked our massage so we got what we paid for, usually this would be fine and overlooked HOWEVER the therapist blurted out before the massage started "You didnt even book it, so this is complimentary' The fact that Guildford Manor hotel could cock up our whole stay, then try to rectify their mistake for their own employee to come out with that.

A manager did call to discuss the review, he was trying to justify compensation being the couples massage (I don't class something that i booked and paid for in advance being compensation) The reason why it was rebooked was because Guildford Manor hotel didn't even book our massage correct the first time, just like they cocked our whole booking up.

We also had breakfast included in our package which we were not able to have on the last day, again due to Guidlford manor cocking up.

I wouldn't return to this hotel neither would i recommend it to anyone. having stayed in multiple 4 & 5 * hotels, i know what is expected and Guildford manor hotel falls short.

Hotel nice. Lovely staff. Spa is hit and miss. Felt too busy and unsafe for Covid 19. No water offered throughout the day as promised. Uniform of staff untidy. HMixed gender changing room with 3 cubical’s and no changing benches. The spa treatment was awful. The swimming pool/steam and sauna all lovely. The afternoon tea was amazing. All the other food in the restaurant looked amazing too. Really nice atmosphere in there too. 50/50 as I say.