gunnergear.com Avis 418

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Oh yeah, I got my Donald Trump limited edition, EDC Keep America Great, spring assist, mechanism knife today!!! 🤩👍👍 Donald Trump celebrated his win, against, Kamala Heroins, election ra... Voir plus

Noté 5 sur 5 étoiles

Anawesome purchase and shipping on my stun guns. I need some more. Are you going to have them available again ? Thanks 😊. Sincerely Candace

Noté 5 sur 5 étoiles

Placed an order in January and it arrived in March. Was not happy about that, however, the products showed up and they work as advertised so three people were extremely happy when they arrived and I w... Voir plus

Noté 1 sur 5 étoiles

I was looking at the underarm holster at 70% off and as I was looking for a price I ended up pushing the wrong button and ordered it for $35. When I saw it I was terribly disappointed and called to re... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles de sports

Écrit par l'entreprise

Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

418 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Recommended Blades from Gunner Gear

Received another Black Widow, what knife! I have a couple of these and intend to give this one as a gift to some worthy outdoorsman. Treat yourself to one. You won't be disappointed. Or, for everyday carry you might consider the little Mini Joker. It's always there for me to handle the little cutting issues that arise during an average day. It's my blade of choice!

3 avril 2026
Noté 5 sur 5 étoiles

Great product, shipping slow but overall Happy!!

Placed an order in January and it arrived in March. Was not happy about that, however, the products showed up and they work as advertised so three people were extremely happy when they arrived and I was able to get them to them. The Blue Force Lasers work as advertised. Nice to finally have a company send something that works as described. Would order from them again.

26 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

I was looking at the underarm holster…

I was looking at the underarm holster at 70% off and as I was looking for a price I ended up pushing the wrong button and ordered it for $35. When I saw it I was terribly disappointed and called to return it. They said return shipping would be my problem per their policy. I live in Arizona, it came from California, and they wanted me to send it back to Florida at a UPS cost of $17 for a refund of $35. I later saw it on my "Chinese" web site for $4.35. Are you kidding me? What a senior patriot rip-off.

4 février 2026
Avis spontané
Logo de gunnergear.com

Réponse : gunnergear.com

Hello Dave,
Thank you for your feedback.
We would like to clarify a few important points regarding your order:
First, all orders placed on our website are submitted directly by the customer at checkout. We do not place or modify orders on behalf of customers. Once your order was completed, an order confirmation email was sent to the email address provided, clearly outlining the item and total cost for your review.

Additionally, we did not receive any request to cancel or modify your order prior to shipment. Once an order has been processed and shipped, it must follow our standard return procedures.

Regarding returns, our policy, clearly posted on our website, states that return shipping costs are the responsibility of the customer. This policy is applied consistently to ensure fair and equal treatment for all customers.

We understand that you may be disappointed with your experience. However, your order was fulfilled exactly as it was submitted and in accordance with our policies.

We kindly ask that you reconsider and remove your review, as we acted in good faith and followed our stated procedures throughout this transaction.

Best regards,
Customer Service Team
Gunner Gear

Noté 3 sur 5 étoiles

Purchased a knife from them

Purchased a knife from them. Was very good quality and price point was great. Issue is that I can't get them to stop sending me marketing emails. I only wanted the one product. I have hit 'unsubscribe' on about 10 different marketing emails and still they come. I emailed them and asked to be removed and they replied back that they had done it, and yet - literally EVERY DAY I get a marketing email.

For those internet sellers out there. People do not want daily emails. Nobody has time for that! Spread them out, one a week maybe. But you just tick people off when you hit them with emails every day. I won't be purchasing from you again for that very reason. I don't want to go back on your marketing campaign list (if I ever get off it I mean).

2 février 2026
Avis spontané
Logo de gunnergear.com

Réponse : gunnergear.com

Hello Leslie,
Thank you for your feedback. We understand how frustrating repeated emails can be, and we take that concern seriously.

Your email address has already been removed from our internal marketing list, and we have confirmed that no further campaigns are being sent directly from our system. In some cases, continued emails may be coming from third-party or affiliate marketing sources, which operate independently. That said, we are willing to review this further to ensure there are no remaining issues on our end.

Please reach out to our support team at support@gunnergear.com
with any recent examples so we can investigate thoroughly and resolve this for you.

We kindly ask that you consider updating or removing your review to reflect the actions taken, as we are a small business and value accurate feedback.

Best regards,
Customer Service Team
Gunner Gear

Noté 5 sur 5 étoiles

Just got my Kodiak

Just got my Kodiak, love this knife. It was more than I thought it would be. Glad I order it. Recommend purchasing this knife, thanks guys.

10 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible customer service

Bought an item from them, The item I bought was different than what I received and to make it "right" they said I have to pay for the shipping to get it back to them and then I can get a full refund or I get 25% of the original purchase. These guys are not only inept but they have terrible business practices if I could give zero stars I would.

Edit -after the reply from customer service the first email they sent me was accurate, it did not mention anything about covering shipping costs at the time that I made the first reply. It also shows you how bad their customer service is when they can't admit what they do is wrong. Notice how there was no mention of them false advertising something that they do not sell. Asking me to remove my review after they blatantly lied, hell no, if I could post screenshots I would. If I could give zero stars I would.

1 mars 2026
Avis spontané
Logo de gunnergear.com

Réponse : gunnergear.com

Hello Dan,
Thank you for your feedback. We are sorry to hear that you feel dissatisfied with your experience.

However, your review does not accurately reflect the resolution that was offered. In our correspondence, we advised that we would cover the return shipping cost and provide a full refund, or alternatively offer a 25% refund if you preferred to keep the product. Our goal was to provide a fair resolution and ensure the matter was handled promptly.

At this time, we kindly ask that you review our prior email and respond so we can finalize the resolution for you. If the matter has been misunderstood, we would also appreciate you updating or removing your review so it accurately reflects the assistance provided.

We remain ready to help and look forward to resolving this for you.

UPDATE 03/06/26: In our original response, we did offer to cover the cost of return shipping by providing a prepaid return label for a full refund.

The product you received is the updated version of the speed loader. Unfortunately, a marketing error caused an outdated model to appear in the advertisement. As soon as this was brought to our attention, we offered two resolutions: a 25% refund if you chose to keep the upgraded model, or a full refund with a prepaid return label.

We regret that this information may have been overlooked in the initial communication. Our intention was, and remains, to resolve the issue fairly and at no cost to you should you choose to return the item.

We remain happy to honor either of these options and assist in resolving the matter. If possible, we kindly ask that you update or remove the review so that it accurately reflects the resolution we offered.

Best regards,
Customer Service Team
Gunner Gear

Noté 4 sur 5 étoiles

This company is easy to communicate…

This company is easy to communicate with. They are professional and courteous. However shipping was a little slow. Overall, I would give a 4 star review and would not hesitate to use them again.

3 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

A1 Service!!

Customer service is phenomenal. I made a mistake in the order process and they fixed the issue on a weekend within 24hrs of me notifying them. I haven’t received the knife yet but the customer service compelled me to leave a review.

21 février 2026
Noté 5 sur 5 étoiles

I’ve purchased a few products from you…

I’ve purchased a few products from you and always satisfied. My recent order was really quick. Only 6 days and that’s with a holiday Monday in the timeframe.
I had a problem one time and you folks quickly resolved it.
Your ordering process is a bit confusing so I can see how people get multiple orders when they are ordering. That was my experience, but you quickly resolved it.

19 février 2026
Noté 1 sur 5 étoiles

I purchased a rechargable flashlight…

I purchased a rechargable flashlight from this company. It will not charge!

9 décembre 2025
Avis spontané
Logo de gunnergear.com

Réponse : gunnergear.com

Hello Scott,
Thank you for sharing your feedback.
We would like to clarify that the item purchased on 08/15/25 was a stun gun flashlight. At this time, we have not received any contact from you through our official support email, so we have not had the opportunity to assist or troubleshoot the issue.

We kindly ask that you reach out to our support team directly at support@gunnergear.com
so we can help resolve this for you. Once we’ve had the chance to assist, we invite you to update or remove your review to reflect the outcome.

We are committed to standing behind our products and assisting our customers when given the opportunity.

Best regards,
Customer Service Team
Gunner Gear

Noté 5 sur 5 étoiles

All of your products are first class

All of your products are first class, everything comes in a timely manner. I have yet to be disappointed. Your website is easy to follow, easy to order and follow various products

Thank you,
Tony Morris
Destin, FL

22 décembre 2025
Noté 1 sur 5 étoiles

I purchased your stun guns

I purchased your stun guns.
They worked for the first month.
Just after the 30 day return warranty all 3 are dead.
Pathetic company.
Just received an email on how to troubleshoot. The trouble is email, does not recognize gunnergear.com
Do you have another way to contact you????

17 décembre 2025
Avis spontané
Logo de gunnergear.com

Réponse : gunnergear.com

Hello Mike,
Thank you for your feedback.

We want to clarify that our records show no prior contact from you regarding this issue. In many cases, stun gun performance concerns are resolved through a simple troubleshooting step, which our support team is always happy to provide.

We kindly ask that you reach out to our customer support team directly by email so we can properly review the matter and assist you. At this time, we have not been given an opportunity to help resolve the issue.

Once contact has been made and assistance provided, we respectfully ask that you update your review to accurately reflect that support process.

Best regards,
Customer Service Team
Gunner Gear

Noté 5 sur 5 étoiles

A little wait for a perfect product.everything was as they said!

At first I thought it was taking a long time to get the products I ordered but it didn't take that long at all, I was just being impatient. Then when I received what I ordered I was really surprised they were very high quality and better than I expected.one of the items I had heard claims in the past from other companies that was never true or even close,so I was kinda of sceptical,to be honest and was I surprised I didn't think that it was even possible.there claims on what they say are all true and true to their word.

3 décembre 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus