We bought a freestanding bath from Haddon, which we love. We had great service from them, always able to speak to a real, knowledgeable person. The courier delivering our bath did not come on the appo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Haddon has been excellent for my bathroom products, we bought sink and toilet and taps and it has all arrived in time and with excellent quality and I think great value for money as it is not cheap bu... Voir plus
My experience of ordering from Haddon was great. From advice on the unit and customer service was exceptional. The expected delivery date was delayed which was disappointing however the staff went o... Voir plus
L'entreprise a répondu
We ordered a bath from Haddon which I was somewhat nervous about given I was unable to see it first however the trust pilot reviews were overwhelmingly positive so I decided to risk it. I am delighte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Haddon are a UK-based homewares brand. We are dedicated to making luxury English design more accessible to a broader audience of homeowners, specialising in timeless bathroom and interior products. Our collection combines refined craftsmanship with modern functionality - from freestanding stone baths to designer furniture - embodying elegance and precision, so both homeowners and industry professionals can bring and deliver a renewed sense of luxury into their spaces. Our mission is simple - to democratise luxury English design, bringing homeowners the opportunity to create beautiful interiors that are both enduring and accessible. Luxury should not be reserved only for the few. We intend to bring it to anyone who values quality and elegance, without compromising their budget. At our heart, we are committed to doing things the right way, delivering exceptional products and maintaining high standards of ethical responsibility by pledging ourselves to sustainable practices wherever possible, throughout all levels of our operation. We ensure our production processes and materials are sourced responsibly.
Coordonnées de contact
Tirrem House, 16 High Street, TS15 9AE, Yarm, Royaume-Uni
- 02046189000
- customerservice@haddon.co.uk
- haddon.co.uk
Haddon has been excellent for my…
Haddon has been excellent for my bathroom products, we bought sink and toilet and taps and it has all arrived in time and with excellent quality and I think great value for money as it is not cheap but it was actually even better quality than the price. Michael on the other side of the phone was there to help with anything I needed and even on a Saturday he rescued me. Thank you for a great service and great product.
18 avril 2026
Avis spontané
Great Customer Service
We had a great experience working with Haddon on the design of our bathroom. The team was professional, attentive, and easy to communicate with throughout the process.
A special thank you to David for his cooperation and support - he was incredibly helpful and made everything run smoothly.
10 février 2026
Avis spontané
Beautiful bath
We bought a freestanding bath from Haddon, which we love. We had great service from them, always able to speak to a real, knowledgeable person. The courier delivering our bath did not come on the appointed day, but David at Haddon called me to explain the situation and made sure it arrived next day.
15 avril 2026
Avis spontané
Réponse : Haddon
Dear Elizabeth,
Thank you for your review. We’re pleased to hear that the bath has met your expectations and that you’re happy with the final result.
Whilst we regret the initial delivery issue, it’s good to know the situation was communicated clearly and resolved promptly. Providing accessible, knowledgeable support is an important part of the service we aim to deliver.
If you require any further support, please do not hesitate to contact us.
Best Wishes,
Haddon
My experience of ordering from Haddon…
My experience of ordering from Haddon was great. From advice on the unit and customer service was exceptional. The expected delivery date was delayed which was disappointing however the staff went out of their way to ensure the next delivery date was met. Very pleased with our vanity unit and the customer service received. Would highly recommend them.
19 mars 2026
Avis spontané
Réponse : Haddon
Dear Jo,
Thank you for your review. We’re pleased to hear that the product and overall service met your expectations, and that the support provided throughout was helpful.
Whilst we regret the initial delay, we’re glad the revised delivery was met and that the process was managed to a satisfactory conclusion. It’s great to know you’re happy with the vanity unit and the final result.
We appreciate your recommendation and thank you for choosing Haddon.
Best Wishes,
Haddon
Quality product
We ordered a bath from Haddon which I was somewhat nervous about given I was unable to see it first however the trust pilot reviews were overwhelmingly positive so I decided to risk it. I am delighted to say that the product has exceeded my expectations, it is a beautiful quality bath which looks very high end. I was considering going with Lusso for a similar look but am so glad I chose a small British company instead. I would not hesitate to recommend. Customer service was also very good and delivery on time and courteous.
24 mars 2026
Avis spontané
Réponse : Haddon
Dear Rebecca,
Thank you for your review.
We’re pleased to hear that the bath exceeded your expectations and that the quality and finish met the standard you were hoping for. We understand that purchasing without viewing in person can be a consideration, so it’s particularly good to know the product delivered once installed.
We also appreciate your comments regarding the service and delivery experience. Thank you for choosing Haddon and for your recommendation.
Best Wishes,
Haddon
The tap was stylish and good quality
The tap was stylish and good quality, but sadly had a fault. I contacted customer service who diagnosed the problem and a replacement
tap arrived the next day. Delighted with both tap and customer sevice.
26 février 2026
Avis spontané
Réponse : Haddon
Dear David,
Thank you for taking the time to leave a review.
Whilst it’s unfortunate that the initial tap developed a fault, we are pleased to hear the issue was identified quickly and resolved without delay.
It’s good to know the replacement met your expectations and that the service provided supported a smooth outcome. Thank you for choosing Haddon.
Best Wishes,
Haddon
Yet again the wonderful team at Haddon…
Yet again the wonderful team at Haddon have surpassed my expectations for the 2nd time, the lovely George who was the first person I spoke to when I first purchased with Haddon, he really has been truly amazing, so kind and friendly, and so professional the Haddon team really are lucky to have him!!! I have never experienced customer service anywhere ever like I have with George and the Haddon team, my order and delivery always go through so smoothly even after I measured incorrectly for the radiator I purchased, George quickly ordered the next size up for me and my item was still dispatched the same day, amazing!! George and the Haddon team and all there stunning products just ooze class and sophistication from beginning to end, so treat yourself to the Haddon experience!! You will definitely be back for more!! Thank you so much George this review is thoroughly deserved for your kindness and care, wishing you lots of luck and happiness for the future!! 🥰
9 mars 2026
Avis spontané
Réponse : Haddon
Dear Jill,
Thank you for taking the time to share such detailed feedback.
We are delighted to hear that your experience with Haddon has been consistently positive, and that the support provided throughout, particularly in resolving the sizing issue, was handled promptly and seamlessly.
Ensuring that orders are managed with care, even when changes are required at short notice, is an important part of the service we aim to deliver. It is rewarding to know that this has contributed to a smooth overall experience for you.
We greatly appreciate your continued custom and your kind comments.
Best Wishes,
Haddon
Great customer service!
Haddon's customer service is outstanding! Special thank you to David. I purchased three beautiful products from Haddon during the renovation of my bathroom. They were all high quality. Unfortunately the toilet was unable to be fitted due to the difficult location of the waste pipe in my apartment. Despite it being a couple of months since I purchased it, they swiftly organised a full refund. The communion throughout was superb. Love the shower and radiator!
6 mars 2026
Avis spontané
Réponse : Haddon
Dear Robert,
Thank you for your review. We’re pleased to hear that the products met your expectations and that the shower and radiator are working well within your renovation.
While it’s unfortunate the toilet wasn’t suitable for your installation, we’re glad the matter was resolved smoothly. We appreciate your comments regarding the service and communication throughout, and thank you for choosing Haddon.
Best Wishes,
Haddon
The customer service is outstanding at Haddon
The customer service is outstanding at Haddon. The responses I have had to queries are so quick and efficient. I'm mid renovation and have dealt with a large number of companies, none of which come close to Haddon's service and product offering. Highly rated.
5 mars 2026
Avis spontané
Réponse : Haddon
Dear Rebecca,
Thank you for your review.
We’re pleased to hear that the service and responsiveness you experienced stood out during your renovation project. Providing clear, timely support alongside a carefully considered product range is something we place great importance on.
We appreciate your feedback and thank you for choosing Haddon.
Best Wishes,
Haddon
Quality and service
Unique range of bathroom products and fixtures that I'm not sure you could source from anywhere else in the UK.
Wonderful service but make sure you consider due to the difficulty of sourcing items the lead times can be long. Also we had to wait longer for an item due to bad shipping weather over winter. That said it was totally with the wait.
30 janvier 2026
Avis spontané
Réponse : Haddon
Dear Duncan,
Thank you for taking the time to leave your review.
We are delighted to hear that our range helped you source something distinctive for your project, and that the service provided met your expectations. As many of our products are carefully sourced and produced in smaller volumes, lead times can occasionally be longer, particularly when international shipping is affected by external factors. We’re glad to hear the finished result made the wait worthwhile.
If you require anything further, please do not hesitate to contact us.
Best Wishes,
Haddon
Excellent service
I just wanted to leave a big thank you to Michael at Haddon for all his help. He guided me through ordering all of our bathroom items and made the whole process so easy and stress-free.
Michael was patient, knowledgeable, and always quick to respond to my many questions. His advice on matching finishes and choosing the right pieces was invaluable, and everything arrived exactly as expected.
Excellent service from Haddon – I wouldn’t hesitate to recommend them, and especially Michael, to anyone planning a bathroom renovation.
26 février 2026
Avis spontané
Réponse : Haddon
Dear Suzy,
Thank you for taking the time to share your experience. We’re pleased to hear that the process of selecting and ordering your bathroom items was straightforward, and that the guidance provided helped you confidently bring the scheme together. Ensuring finishes and products work cohesively within a space is an important part of what we aim to support our customers with.
We appreciate your kind comments regarding the service provided by Michael and your recommendation.
Best Wishes,
Haddon
Quality shower tray
Quality shower tray. It looks beautiful in our bathroom
26 février 2026
Avis spontané
Réponse : Haddon
Dear Gisele,
Thank you for your review.
We’re pleased to hear that the shower tray has met your expectations and that it sits so well within your bathroom. Achieving both quality and aesthetic detail is something we place great importance on, so it’s rewarding to know the finished result reflects that.
Thank you for choosing Haddon.
Best Wishes,
Haddon
Beautiful Vanity Unit and Exceptional Service
I've just had my en suite shower room completely renovated. I dealt with a number of suppliers and my experience with Haddon was, by far, the most enjoyable. My initial contact was with George when I raised a couple of queries about their vanity unit. He was attentive, very easy to contact, efficient, professional and knowledgeable. The delivery was second to none, the vanity unit was beautifully protected with superb packaging (I have suffered delivery of damaged goods from other suppliers) and I am delighted with the overall look of my new bathroom, it is a beautiful, quality vanity unit. Thank you Haddon and, in particular, thank you George! I will be back to you for more 😁
25 février 2026
Avis spontané
Réponse : Haddon
Dear Karen,
Thank you for your review.
We’re pleased to hear that your experience with Haddon stood out during your renovation project, and that the vanity unit met your expectations once installed. It’s particularly good to hear that the communication, delivery, and packaging reflected the standard we aim to provide.
We appreciate you taking the time to share your experience and your kind comments regarding the service provided. Thank you for choosing Haddon, and we look forward to assisting you again in the future.
Best Wishes,
Haddon
Really happy with the beautiful marble…
Really happy with the beautiful marble sink. I would recommend contacting the company first before ordering as they can provide a more bespoke service, as each peice is surprisingly different, therefore you are more likely get what you want. We had an issue with the colour of the original sink but it was resolved effectively and efficiently by David in customer service who went out of his way to resolve our isssue. Really happy and would order again, especially if your looking for a quality one off unique peice.
14 février 2026
Avis spontané
Réponse : Haddon
Dear Larissa,
Thank you for your thoughtful review.
We’re pleased to hear that you’re happy with the final marble basin and that the service provided helped ensure the right piece was selected. As you rightly note, natural stone varies from one block to another, and we always encourage customers to speak with us so we can guide them towards the most suitable option.
We appreciate your patience in resolving the initial colour concern and are glad the outcome met your expectations. Thank you for choosing Haddon; we look forward to assisting you again in the future.
Best Wishes,
Haddon
Perfect service - thank you
Polite, friendly & Professional
Well done & thank you
I’d a couple of tricky requests - absolutely no problem at all.
23 février 2026
Avis spontané
Réponse : Haddon
Dear JES,
Thank you for your review.
We’re pleased to hear that the service provided was professional and accommodating, particularly in relation to your more specific requests. Ensuring a considered and seamless experience is always our priority.
If you require anything further, please let us know.
Best Wishes,
Haddon
Only wanted a small piece of silstone…
Only wanted a small piece of silstone for a splash back and they were happy to help
23 janvier 2026
Avis spontané
Réponse : Haddon
Dear Beverley,
Thank you for your review. We’re pleased we were able to assist, even with a smaller requirement. Every detail matters within a project, and we’re glad we could help you source exactly what was needed.
Thank you for choosing Haddon.
Best Wishes,
Haddon
After searching high and low I found…
After searching high and low I found Haddon for the perfected bathroom. There products are fabulous and such good quality. Their customers service is second to none A⭐️ and delivery was very quick.
Can’t wait to order again. Would recommend to anyone ⭐️⭐️
20 février 2026
Avis spontané
Réponse : Haddon
Dear Kerrieann,
Thank you for taking the time to leave a review.
We’re pleased to hear that you found exactly what you were looking for and that the quality of the products met your expectations. It’s also good to know that the service and delivery experience reflected the standard we aim to provide.
We appreciate your recommendation and look forward to assisting you again when the time comes.
Best Wishes,
Haddon
Quality and beautiful bath!
Lovely bath, excellent product and customer service was top from the team. Would strongly recommend!
13 juin 2025
Avis spontané
Réponse : Haddon
Dear James,
Thank you for your review.
We’re pleased to hear that the bath met your expectations and that the service provided was of a high standard. We appreciate your recommendation and thank you for choosing Haddon.
If you require anything further, please do not hesitate to contact us.
Best Wishes,
Haddon
Perfect customer service
Oh my God best customer service weve ever received weve never been treated like this before 20/10
17 février 2026
Avis spontané
Réponse : Haddon
Dear EzMate,
Thank you for taking the time to leave your review.
We’re pleased to hear that your experience with our team left a strong impression. Delivering a considered and professional service is central to what we do.
If you require anything further, please do not hesitate to reach out.
Best Wishes,
Haddon
Excellent Experience
We recently purchased sanitaryware from Haddon, and we couldn’t be happier with our experience. The quality of the products is outstanding, and everything looks absolutely perfect in our space.
We are extremely satisfied with our purchase and would highly recommend Shop Haddon to anyone looking for high-quality sanitaryware and excellent customer service.
15 décembre 2025
Avis spontané
Réponse : Haddon
Dear Igor,
Thank you for taking the time to leave a review.
We’re pleased to hear that the sanitaryware met your expectations and has worked so well within your project. Quality and presentation are central to what we do, so it’s great to know the final result has delivered the finish you were aiming for.
We appreciate your recommendation and thank you for choosing Haddon.
Best Wishes,
Haddon
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.