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4,2
16 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hairways
Thank you for your lovely feedback, Wendy. We’re delighted that your order arrived quickly and that you’re happy with the product. We really appreciate you shopping with us and hope to see you again soon.
Réponse de Hairways
Thank you so much for your lovely review, Corriene. We’re delighted to hear that your order arrived quickly and that you were happy with everything. We really appreciate your support and hope to welcome you back again soon.
Easy ordering process and clear communication. Great product at a great price. Speedy delivery and products well packaged. Fantastic customer service overall! Thank you!
Réponse de Hairways
Thank you for such a wonderful review, Anna. We’re so pleased that you found the ordering process straightforward and were happy with the communication, delivery, packaging and value. Your kind feedback means a great deal to our team, and we look forward to serving you again.
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and received no reply. Gave 1 star as they seemed to ship the next day 3rd July. The Royal Mail app has been unable to locate my tracking number from day of shipping. I would've been happy to work with delayed delivery, but the non response to my emails (each sent to separate email addresses as advised on the confirmation email) means that I now just want a refund- unsure whether I will get one though. Disappointed as they had such good reviews, just as well I didn't put through a bigger order as their prices were temptingly reasonable. Just goes to show...
Réponse de Hairways
Dear Mrs Leong,
We are very sorry to hear about your experience and sincerely apologise for the delay in responding to your emails. We have recently been experiencing technical issues which meant that, unfortunately, we were unable to see your messages when they were originally sent.
We completely understand how frustrating and disappointing this must have been, particularly with this being your first order from us. Customer care is extremely important to us, and we are genuinely upset that we have let you down on this occasion.
A member of our team has now attempted to contact you directly to resolve the matter and provide an update regarding your order. Please accept our sincere apologies once again for the lack of communication and the inconvenience caused. We hope we can resolve this promptly and restore your confidence in us.
Kind regards,
The Hairways Team
Réponse de Hairways
Thanks for your review Roy. We are so happy you are happy with your order and our service. We really appreciate your feedback.
Delivered very promptly and product just as described. Thank you
Réponse de Hairways
Hi Jennifer, thank you so much for your lovely review. We’re really pleased to hear your order arrived promptly and that the product was exactly as described. We really appreciate your feedback and hope to welcome you back again soon.
Réponse de Hairways
Hi Carole, thank you for your kind review. We’re so pleased you were happy with our prices and quick delivery. We really appreciate your support and hope you enjoy shopping with us again soon.
Ordered my item online and it arrived quickly and was well packaged.
Réponse de Hairways
Hi, Thank you so much for your lovely review. We’re really pleased to hear your order arrived quickly and was well packaged. We truly appreciate your support and hope to serve you again soon.
Professional Misconduct: Order #1145 – Incorrect Dispatch & Zero Support
內容：
I am writing this public notice to warn potential customers about the unprofessional and fraudulent nature of this business.
I placed order #1145 on June 22, 2026. I purchased the "Wella Straight Neutralizer (Emulsion Cream)," but the warehouse dispatched the "Wella Perform Perm Neutralizer (Liquid)" instead. These are entirely different chemical formulations—orange cream for hair straightening versus purple liquid for perming. As a professional, I cannot use the incorrect product, and the item sent is useless for my services.
Despite providing clear photographic evidence of the error alongside the invoice, this company has completely ignored my communications.
1. The phone number listed on their website is invalid/fake.
2. My formal emails have been met with total silence.
3. Their "Customer Support" is nothing more than an automated chatbot that admits it cannot process returns and confirms there is no human support available.
This is a clear failure to fulfill a contract and a complete lack of accountability. I am now forced to dispute this charge through my payment provider. Avoid this business at all costs; they take your money and provide zero support when they make mistakes.
Réponse de Hairways
Our phone number is not fake and is answered during our normal business opening hours. Our team had sent the wrong item and your email was replied to the next WORKING day. The correct item has been sent to you along with a prepaid returns label for the incorrect item shipped. Apologies for the error in packing. This was resolved within ONE working day. By way of apology we will send you a personal discount code to use on your next order.
Réponse de Hairways
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with our selection of colours and our service. Your feedback means a lot to us, and we truly appreciate you being such a valued customer and part of the Hairways community.
Réponse de Hairways
Thanks for your review. We are so happy that you liked our service and our products.
Very quick service, nicely packaged and great price. Would def use again
Réponse de Hairways
Thank you so much for your lovely review, Michele. We’re really pleased to hear your order arrived quickly and was nicely packaged. We truly appreciate your support and hope to welcome you back to Hairways again soon.
Réponse de Hairways
Thank you for your kind review, Karen. We’re so glad you found the purchase easy and were happy with the product and fast delivery. We really appreciate you taking the time to share your experience.
Réponse de Hairways
Thank you so much, Grace. We’re really happy to hear you had a great experience with our customer service and products. Your feedback means a lot to us.
Amazing company responds and ships fast I recently got the X-treme professional baby monster clipper, the clipper is an amazing quality product nice and comfortable in hand when using it produces top quality blends and eliminates bulk with ease would recommend this clipper to anyone new or old to barbering
Réponse de Hairways
Thanks so much for your review. We are so happy you have enjoyed your order and our service. Thanks for being part of the Hairway's Community.
Really helpful and friendly staff in store. I’m really happy with the service. Amazing products as well. I love the Nixon age defence Serum and OSMO deep moisture mask I just bought. My hair feels really hydrated and stronger already. Love it.
Réponse de Hairways
Hi Anna, We are delighted to hear you enjoyed your order. Thanks for your order and being part of the Hairway's community. We are so happy you enjoyed the Nixon and OSMO products you bought and our service.
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