Halcyon Days Avis 

I ordered the Salamander bangle for my best friends 60th birthday today. I paid for the gift wrapping and as I was going on holiday arranged for the delivery to go to my neighbour. When I returned from holiday I collected the package and went to my friends birthday gathering.
I felt so embarrassed and upset when she opened the gift to discover it was a scarf!!!

The email address on their website and the contact form returns an undelivered message. They don’t answer their phones or they are engaged.

I’m hopeful that this review will prompt a reply and a remedy to this embarrassing and extremely disappointing event.

This review didn’t generate a prompt response from Jackie, who was excellent and has taken immediate action to resolve this matter to my satisfaction.

Thanks Jackie, I’ve amended my rating from a 1 to 5

Carol Duckett

Need to change a delivery, and Jacqueline of Halcyon Days could not have been more helpful. She exemplified excellent customer service.

Needless to say, the gifts I purchased are truly beautiful and unique and represent great value for money.

I received a pair of beautiful coloured enamel bangles for Christmas and one of them became tarnished for some reason after only a few wearing. The other one has remained in perfect condition. Right from the start of my communication with Halcyon Days they were so helpful and gave me instructions throughout the process of returning it to them for repair. I received it back in beautiful condition at no cost to me. In addition, they were courteous throughout our communication. I won’t hesitate to shop with them again and tell my friends how helpful they were.

Great customer service. Very responsive and efficient. I had returned a bangle for another colour that would not be available for some time, and the options were communicated very clearly.

Ordered and paid for a bangle for a gift. It’s been two weeks and no news of the bangle despite emailing customer service several times already. Quite terrible customer service for the price of the item. I appreciate that some items of jewellery require extra time etc but would have liked to have been aware of this when ordering and also kept in the loop about progress of order. As yet, nothing!
Edit: 24th Sept… Company reached out to me today (maybe from me posting here?) I have now been informed, the item is out of stock and not back until November! Truly unbelievable that you can place and pay for an order (with no mention of stock shortages or delays) and then find out two weeks after paying that it won’t be available until November?
Awaiting a full refund, let’s hope that is much quicker at arriving!
Apologies for the rant, just disappointed in this company and have now lost confidence to use them again.

My Halcyon Days experience was wonderful - the person I worked with was amazingly helpful! I was looking for something perfect for a gift and she responded quickly and professionally and helped me get the perfect item ordered. I can't wait to receive my order! Thank you!

I am very happy with Halcyon as they quickly responded to my message with a query that I had. I found their customer services very efficient and polite. Thank you.

I tried to call many times, but the calls were not answered.

Halcyon surpassed all expectations when I contacted them about a bangle I had recently bought. Customer service was exemplary and the matter resolved promptly.

Incredibly helpful and went beyond what I would have expected.

Love the bracelet so much! I bought the bangle Kate Middleton wore to Wimbledon and I couldn’t be happier! Might purchase another for the holidays- huge fan of Kate and Halcyon Days now even from Brooklyn NY haha!

I had been waiting for a Torque bracelet to come into stock and I decided to email and ask when it was going to be available. Jaqueline came straight back to me to inform me that it would be available with 24hours - and it was!

The service I received has been fantastic from Halcyon and the bracelets I’ve ordered are both beautiful.

I ordered 2 items and the website said they would be dispatched between 3 to 5 days. After a week, I had not received the items and had no explanation as to what was happening. I emailed to find out what was happening, no response. I emailed again, a response came back saying one item was not in stock and would not be coming back into stock. I asked for a full refund of my order and am still waiting for someone to come back to me to confirm this has been done. Really poor customer service. I shouldn't have to repeatedly chase to find out where my items are and if they cannot fulfil an order the onus is on them to inform the customer not wait until the customer contacts them. I will not buy from them again.

The team were so quick to respond to my queries. Thank you!

I had had a few hiccups with this order but, thanks to Jacqueline's patience and helpfulness, all was well and my friend is delighted with the mugs.

Thank you Jacqueline

Excellent service much appreciated.
Although Halcyon Days does not ship to Australia arrangements were made to have this very attractive mug sent via a competent carrier.
The service has been unusually good and the organizer is to be highly commended.
Thank you very much!

There was a bracelet on the website that didn’t explicitly indicate the metal used, which I noticed in all other bracelet descriptions. I wrote to customer service to inquire and Jacqueline went above and beyond to find the right resource to confirm this information. She kept me informed multiple times that she hadn’t forgotten about my request while I waited a few days for the information. Top notch customer service!

Jacqueline was very helpful and answered all of my questions within a timely manner. This was a great customer experience. The product quality is consistently outstanding, exceeding my expectations every time. I highly recommend Halcyon Days.

I cannot emphasize enough the fact that Jacqueline was beyond brilliant in guiding me through the process to purchase my second bracelet from you!! …She was patient…understanding…and just so very pleasurable to work with….so very many kudos for her!!!

I placed an order online at Halcyon’s site to have a box personalized with a message for a special friend’s birthday gif later this summer.

2 days later I received a message from Halcyon that my order was “On Hold”. Oh No, I couldn’t imagine what the delay was….. When I opened the message, I was stunned to see that Jacqueline (Super Smart Halcyon Salesperson) put the order on hold because she was pretty sure I had a typo in my message and she wanted me to double check!

She, of course, was absolutely correct. I had read my personalization several time before I submitted the order, however I actually spelled my husband’s name incorrectly on the message! How embarrassing it would have been, and equally disappointing, if she did not catch MY MISTAKE and we then did not have the perfect gift for our friend.

I am so grateful to Jacquline for caring enough to reach out and ask that question! She SAVED THE DAY! I cannot wait to see our beautiful gift and without question, I intend to buy more cherished gifts at Halcyon!!!!!