Quick, efficient delivery of breadmaker. pan. Vey well wrapped and protected. Only slight criticism, package was over secured with sellotape.therefore hard to unwrap, very slghtly more expensive f... Voir plus
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Don't buy . Extremely bad service item never arrive and since that everyday they said refund issued today refund issue today but never receive my money . its scam. 1st time place order worst experienc... Voir plus
L'entreprise a répondu
Great experience from finding the product, ordering and delivery. My replacement kettle arrived within 24 hours of placing my order. It looks fabulous and is great quality. I also bought a toasted... Voir plus
L'entreprise a répondu
I have been using the Hamilton Beach Mixer Grinder for over a year now, and I am extremely satisfied with its performance. It truly serves as an all-in-one appliance, offering convenience, versatilit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hamilton Beach designs, markets, and distributes a multitude of small electric household appliances. We’re committed to helping make your day a little easier, more creative, and flavourful through the style and function in all our small electric appliances.
Coordonnées de contact
Hamilton Beach, BD4 6SU, Bradford, Royaume-Uni
- 01274 752624
- customerservice@hamiltonbeach.co.uk
- hamiltonbeach.co.uk
4,0
Bien
114 avis
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A répondu à 66 % de ses avis négatifs
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Two year guarantee
Purchased a toaster in January registered the purchase twice sent proof of purchase twice still waiting for my two year guarantee terrible customer service.
19 janvier 2026
Avis spontané
Réponse de Hamiltonbeach
We’re really sorry to hear about your experience — that’s certainly not the level of service we aim to provide.
We understand how frustrating it must be to have registered your toaster purchase twice and sent proof of purchase twice, yet still be waiting for confirmation of your two-year guarantee. Thank you for taking the time to follow the process and for your patience so far.
We’d like to get this resolved for you as quickly as possible. Please could you send us a direct message with your full name, postcode, date of purchase, and any reference numbers you may have received? We’ll personally follow this up with our registrations team and ensure your guarantee is processed without further delay and send confirmation to you for your warranty.
Again, we sincerely apologise for the inconvenience and appreciate the opportunity to put this right.
Terrible customer service - initially. Great breadmaker
Terrible customer service - possibly non-existant.
I bought a 19 in 1 automatic bread maker.
It came with a dough hook that for the life of me I could not figure out how it attached. I used the paddle for dough instead. I wrote to them 6 days ago and have not even had an acknowledgement.
I also wrote to them with a copy of my receipt for the warranty 8 days ago and have had zero response.
Update: Did as requested and sent my information to them but no response.
Still waiting for update on dough hook. Agent was looking into it and passed to Tech Dept.
Udate 19/03/2026. Customer Service team certainly pulled through.
So glad to have my Warranty sorted out and also find out that the dough hook is used as a hook to remove the paddle from the dough as it was confusing.
All sorted and changing my review to 4 stars as bread maker itself is excellent.
27 janvier 2026
Avis spontané
Réponse de Hamiltonbeach
UPDATE 17/03/26:
Hello Grace,
Thank you for your patience with this matter and we're very sorry you haven't had a response to your queries until now. We have looked into this for you with our customer service and technical teams and can advise you on the following:
- WARRANTY: We are happy to confirm that your warranty for the bread maker has been registered on our system and your product will be covered for 2 years. Please visit the product registration page on our website for full details on what is covered by warranty.
- DOUGH HOOK: We have spoken to our technical teams and can confirm that the purpose of the dough hook is to remove the paddle, if it is stuck inside your finished bread loaf. We have emailed you a video to demonstrate this and a link to the most up to date copy of the user manual for your bread maker to assist with this.
Once again, we are very sorry that this has been such a drawn-out and inconvenient process; this is not kind of service we aim to provide. We hope that this update helps resolve these issues for you.
Thank you for your patience and co-operation with this matter and we are once again very sorry for any inconvenience caused,
The Hamilton Beach UK Team
__________________________________________________________________________________________________________
We’re really sorry to hear about your experience — that’s certainly not the level of service we aim to provide. We can see that our customer service team did reply to your messages with instructions and options for you regarding the issues you where having. We understand how frustrating it must be to have registered your bread maker purchase and sent proof of purchase, yet still be waiting for confirmation of your two-year guarantee. Thank you for taking the time to follow the process and for your patience so far. We’d like to get this resolved for you as quickly as possible. Please could you send us a direct message with your full name, postcode, date of purchase, and any reference numbers you may have received? We’ll personally follow this up with our registrations team and ensure your guarantee is processed without further delay and send confirmation to you for your warranty.
Réponse de Hamiltonbeach
We’re delighted to hear you’re pleased with the quality and that you find it easy to use. It’s fantastic to know it’s doing the job perfectly for you — that’s exactly what we aim for.
We really appreciate you taking the time to share your experience!
Absolute rubbish
Absolute rubbish. So disappointed. My soup maker switched off mid cycle the very first time I used it.
25 janvier 2026
Avis spontané
Réponse de Hamiltonbeach
We’re really sorry to hear this — that must have been incredibly disappointing, especially on the very first use.
That’s certainly not the experience we want you to have with your soup maker. Please rest assured this isn’t typical performance, and we’d like to help get this sorted for you as quickly as possible.
Could you please send us a direct message with your proof of purchase, the model number, and a brief description of what happened (for example, how far into the cycle it switched off)? Our team will look into this right away and arrange the appropriate next steps, whether that’s troubleshooting, a replacement, or a refund.
Thank you for bringing this to our attention — we appreciate the opportunity to put things right.
Very Happy
It was easy to order and arrived in timely manor. I have used it once so far and it’s been great.
12 janvier 2026
Réponse de Hamiltonbeach
We’re delighted to hear you’re pleased with the quality.
Quick and easy to order and goods…
Quick and easy to order and goods received in 3 days in well packed box
13 janvier 2026
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
Happy customer.
Initially we purchased a good airfryer that was perfect for our needs but unfortunately the non stick on the tray didn't react well to my husband using a brillo pad on it, surprise! I ordered two replacements which were delivered promptly and I was kept informed of delivery details. Thankyou👍
30 décembre 2025
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
First time I have used an iron of this…
First time I have used an iron of this type. And to be honest. I won't be going back to any other type of iron. Absolutely amazing steam, my clothes are crease free.
24 décembre 2025
Avis spontané
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
Have just Purchased the Hamilton Beach …
Have just Purchased the Hamilton Beach XXL Dual Stack 11l 2 Draw Air Fryer.
Am impressed with the design and the functionality of this Air Fryer and its space saving double stack design. Also the sale price of the item in Store.
27 décembre 2025
Avis spontané
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
Love the airfryer, warranty activation not so much
Love the airfryer, not noisy at all, I find adjusting time and temp a bit fiddly. There was a discrepancy in the dimensions so I expected it to be bigger. The pictures show different sizes to the written description. I bought direct from the company so found it very odd that I had to send proof of purchase to activate the warranty. I was required to send the invoice that I never received via email, so that was a bit stressful. Not sure I would purchase from you again for this reason
15 décembre 2025
Réponse de Hamiltonbeach
We’re really pleased to hear that you’re enjoying the airfryer and that you find it quiet in use. At the same time, we’re sorry to learn about the frustrations you experienced with the controls, the discrepancy in the product dimensions, and the warranty activation process. We understand how confusing and stressful that must have been, especially when purchasing directly from us.
Your comments regarding the product images, written descriptions, and the requirement for proof of purchase have been noted and will be passed on to the relevant teams so we can review and improve these areas. We regret that this experience has affected your confidence in purchasing from us again.
Thank you again for your honest feedback — it’s invaluable in helping us improve.
I have purchased a steam generator
I have purchased a steam generator, it arrived today but haven't used it yet. On inspection there are no marks for max or minimum fill. The water tank was quite stiff to get out. The locking buttons are difficult to use. Have to get distilled water as I live in a very hard water area. Also have to figure a way to get proof of purchase as it was an online purchase.
18 décembre 2025
Avis spontané
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
Réponse de Hamiltonbeach
Thank you for your review, we appreciate you taking the time to share your experience with us.
We bought this kettle from Amazon 3…
We bought this kettle from Amazon 3 week’s ago.. and after the 2 half weeks it decided not to work anymore.. we changed fuse but still nothing… we r still trying to get this sorted after another 3 weeks but still we r having trouble contacting someone.. you r saying contact Amazon and amazon r saying contact the company.. no 1 is taking responsibility.. not happy at all.. the kettle wasn’t that cheap at 40 pound
3 novembre 2025
Avis spontané
Réponse de Hamiltonbeach
I’m really sorry to hear about the trouble you’ve had with your kettle — that’s definitely not the experience we want for our customers. Thank you for letting us know.
To help get this resolved quickly, could you please send us your order number and, if possible, a photo or short video showing the issue? Once we have that, we can step in directly and arrange either a replacement or a refund for you.
I understand how frustrating it is to be passed back and forth, and we appreciate your patience. We’ll make sure this is sorted for you as soon as possible.
Ordered toaster and kettle.
Ordering was straight forward and goods delivered quickly. I have to say though that the toast does not brown evenly on both sides. Kettle heats well and pours smoothly.
12 novembre 2025
Réponse de Hamiltonbeach
Thank you for your feedback! We’re glad to hear that ordering was easy and your items arrived quickly, and that you’re happy with how the kettle performs.
I’m sorry to hear the toaster isn’t browning evenly — that shouldn’t be happening. If you’d like, we can help troubleshoot the issue or arrange a replacement. Just send us your order number and we’ll be happy to assist.
Mighty Mini - a great little slow cooker
I am really enjoying using the Hamilton Beach mighty Mini 1.8L slow cooker. It’s so easy to use and makes delicious meals/soups. I’m so glad this revised version has the ‘on’ light - that clinched the deal for me. The outer casing can get a bit hot on high setting, but the cooker heats up nice and quickly. What I love most is coming home on a cold or grim day to the cosy smell of home cooking! Plenty for 2-3 people.
11 novembre 2025
Avis spontané
Réponse de Hamiltonbeach
Thank you so much for sharing your experience with the Hamilton Beach Mighty Mini 1.8L slow cooker! We’re delighted to hear how much you’re enjoying it — especially that the updated design with the ‘on’ light made a difference for you.
Quick delivery
28 octobre 2025
Cheap and cheerful and it works
After my expensive double drawer Air fryer failed, one sensor stopped working on 1 drawer the whole thing stopped working. I went out looking for replacement and came across Hamilton Beach HB4001 Air fryer
It's very basic so I bought one to try out
First thing I cooked were frozen chips and I was well impressed with the results. I have since cooked chicken, sausages, pasties, sausage rolls all turned out with excellent results. i was very impressed with the results I got a second HB4001 Air fryer the two of them only takes up a little more space than the double drawer fryer
31 octobre 2025
Avis spontané
Poor quality and disappointing customer service
I ordered a £330 Hamilton Beach mixer grinder, and within just two weeks, the small jar’s plastic broke. I contacted customer care, but they said it’s not covered under warranty. Ridiculous! The product is overpriced, and the plastic jar lid quality is very cheap.
I also tried to order a replacement lid for £4.99, but the delivery charge was £6.60 — that’s absurd and feels like they’re ripping off customers. Overall, very disappointed with both the product quality and the service.
30 octobre 2025
Avis spontané
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