Hamilton Gold Group Avis 24

Really disappointed with this shop today and certainly will not be coming back to the Thames Ditton branch!

I read the good reviews and decided to travel here as I have a number of items I wanted to have valued and sell perhaps.

Another customer entered the shop before myself and my sister so we took a seat whilst he was attended by the member of staff (tall chap with brown hair)

I was more than happy to wait with my sister as I understand these type of businesses need to take time with each customer. So we were happy to sit, chat and wait until it was our turn to be seen.

An older couple came into the shop and stood next to us. Immediately the shop assistant greeted them and asked how he could help.

I was perplexed as he had not greeted us but I assumed this had been as he was already serving someone else. My sister looked at me and stood up to leave. I said he had just completely ignored us and let the couple jump ahead of us. We had been waiting probably about 6-7 minutes.

This was not right, so I asked why he had ignored us and he said it was because he was serving the first customer.

This made no sense as why serve the couple if he was busy with the first person into the shop.

Had he really not seen 2 very tall black women come into his shop, take a seat and wait for several minutes for him to serve us? Why would we come into a shop and sit down? Perhaps we were invisible in Hamilton Gold Company.

The whole thing made no sense!

I’m not sure if this was skin colour related but there is no need to ignore people sitting down and patiently waiting and then rush to serve customers that had just entered the store!

Why are some people given better service than others? Some can be ignored for an unknown amount of time. Whilst some people should be seen and served almost instantly!

One thing is for sure I won’t be back.

Lame excuses were given for bad behaviour. If he’d said sorry I completely hold my hands up, please wait and I’ll see you after I’ve seen this person. There would have been no issue.

A person quick to rectify an issue is always quickly forgiven and respected as oppose to someone that lies to cover a micro aggression.

I over heard him saying that his colleague, ‘Jack’ was not in that day. So why not just tell everyone to wait and he will see us all as soon as possible? It’s such a sleepy location no one would have been upset.

But as usual the person made an excuse and made us the ones in the wrong.

Never mind there’s plenty of other shops we can take our items to.

Life moves on!

Arranged a meeting with Jordan at Thames Ditton and must say it was a very ,pleasant and informative appointment. We sold some silver pieces and was very happy with the service and transaction. Money was transferred immediately. Couldnt recommend them more . Will definitely return . Thank you Jordan

We had an appointment booked with Scott at the Wiltshire branch in Corsham for a valuation on silver and gold jewellery. Scott was extremely helpful and so knowledgeable. We sold everything we took and highly recommend him and his company. Definitely recommending him to friends. Thank you Scott, we’ll be back.

I received fantastic service from this company, clear communication, made the transaction very smooth and got payment instantly for the item I was selling , highly recommended! I was speaking to a helpful member of staff called Jordan ☺️

I’m a 25-year retired and disabled veteran who invested almost $200,000 of my retirement savings with Hamilton Gold Group LLC, hoping for steady growth and trustworthy service. Instead, after the transaction completed, the investment value immediately dropped to $142,000 (a decline of nearly 30%), even as the market was climbing. I was not given a clear reason or explanation for this loss.

After I shared my concerns, the company offered a “good-faith agreement” to help resolve the issues. However, they still have not followed through and also stopped communicating with me. I am still asking that they honor and take action on what they had already agreed to.

This is my personal experience, shared to help others make informed choices. The situation has left me feeling disappointed and mistrustful. If you value clear communication, transparency, and customer care, please use extreme caution.

Amazing experience, helped me out so much with my engagement ring. Helped me get the perfect style! Even with my busy schedule. Thank you to the lovely lady that spent her time making sure it was perfect and thank you to the whole team! You made it effortless and an amazing ring!

I recently sold a gold necklace to Hamilton Gold and also discussed options for a few other pieces I no longer wear, with the idea of putting the value toward buying something I really want. From start to finish, the experience was excellent.

Jordan was incredibly professional, knowledgeable, and took the time to explain the process clearly. His customer service is outstanding — warm, approachable, and genuinely focused on making the experience positive. It felt like a very open and honest interaction, and I left feeling confident and happy with my choices.

I wouldn’t hesitate to recommend Hamilton Gold to anyone looking to sell or buy jewellery. The service is smooth, fair, and refreshingly personal. I’ll definitely be returning very soon

Choosing Hamilton Gold was the best decision after extensive research. Their service, knowledge, and professionalism gave me confidence—and now I feel my retirement is truly secure.

I recently sold a number of gold coins and bullion, to the Hamilton Gold Company. The process was so simple, and they even conducted a visit to my home. Thanks again.

The team I worked with was amazing! They had 3 assigned to me for different stages of the roll-over and I just felt like I was in the best hands possible. It's rare to find a company with such hands on care like this nowadays. I will be rolling over my 401K in a few years when I retire and I know exactly who I am using :)

These guys are legit. Never thought I'd buy gold but they made it sound so simple. Now I’m stacked and protected! 10/10!!

Couldn’t have asked for a better experience. Fast, easy, professional, and friendly. This company knows what the hell they’re doing. I’ll be recommending them to my family.

Hamilton Gold helped me roll over my IRA seamlessly. The process was straightforward, and I felt like they genuinely cared about my financial security. I've recommended them to family members. Definitely five stars.

I talked to several gold IRA companies before choosing Hamilton Gold. They stood out because of their honesty and clarity. They didn’t pressure me, just gave me the facts and let me decide. That’s rare these days!

First time investor in gold, and Hamilton made it super easy. Their team is patient and informative. I was nervous, but now I feel secure knowing part of my retirement is in precious metals.

Great company, very professional, straight to the point. I felt informed and taken care of throughout the process. Gold and silver were delivered to my depository quickly. No complaints!

Hamilton Gold is hands down the best gold IRA company I've ever dealt with. From start to finish, the process was smooth, transparent, and stress-free. Their team is knowledgeable and genuinely cares about their clients' financial futures. Highly recommend!

Amazing experience! The staff at Hamilton Gold are experts in their field and made my gold IRA rollover effortless. Their rates are fair, and their service is outstanding. Highly recommend!

What sets Hamilton Gold apart is their dedication to education. They don’t just sell gold; they educate you on the precious metals market and its potential benefits. This level of care is rare these days. No other gold company gave me such a thorough review. I’m thrilled with my decision to roll over my IRA with them.

They could not get there act together over the phone. Between 3 could not figure out who was going to talk to me. Very unorganized