I brought my first car at Hammonds, all the staff were really friendly and gave us time to look round on the forecourt without feeling pressured into buying one. When we found the perfect car, we were... Voir plus
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Lisez les avis des autres
Chris in Norwich was incredibly patient while we tested several cars over a couple days. When we found a car to test at the Ipswich branch, he arranged to have it moved to Norwich to save us travellin... Voir plus
Their representive willingly trudged around their vast site with me to licate vehicles that met my criteria. It was a very hot day and nothing was too much trouble. I had looked at many used cars for... Voir plus
Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Écrit par l'entreprise
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Coordonnées de contact
Helen House, Chequers Road, NR15 2WZ, Norwich, Royaume-Uni
- 01493 742920
- hammondcarsuk.com
4,4
Excellent
5 k avis
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A répondu à 54 % de ses avis négatifs
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Place to go the buy a car
Brilliant staff—quick, attentive, and couldn’t fault their service. They made the overall experience smooth and were very helpful throughout.
However, the policies they have to follow aren’t ideal. There’s no flexibility on pricing or discounts, even when there are issues with the vehicle that need addressing, which is a bit disappointing. Additionally, the valeting lacks attention to detail, as they tend to focus only on visible areas and overlook hidden spots although they sorted the water marks on the headlining.
Overall, great customer service from the team, but the lack of flexibility and finer attention to detail takes away from the experience. I’d still consider returning, but with some reservations.
27 mars 2026
Réponse de Hammond Cars
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found the team to be quick, attentive, and helpful, and that they made your overall experience a smooth one—that means a lot to us.
We also truly appreciate your honest comments regarding our pricing policies and vehicle preparation. We understand how frustrating a lack of flexibility can feel, especially when there are concerns that need addressing, and your feedback has been noted. Likewise, we’re sorry to hear that the valeting didn’t meet expectations in terms of attention to detail, although we’re glad the team were able to resolve the issue with the headlining.
Your comments are invaluable in helping us improve both our processes and the finer details of our service. We’re grateful for your recommendation of the team, and we hope that, despite your reservations, we’ll have the opportunity to provide you with an even better experience in the future.
I purchased a car from Hammond Cars…
I purchased a car from Hammond Cars Ipswich and had excellent service Darnell was helpful went through all the details and there was no pressure selling when trying to purchase the car
Stuart W
24 mars 2026
Avis spontané
Réponse de Hammond Cars
Thank you for your kind feedback, Stuart!
We’re delighted to hear you had an excellent experience with us at Hammond Cars Ipswich. It’s great to know that Darnell was so helpful, took the time to go through everything clearly, and made the process comfortable with no pressure.
We really appreciate you choosing us for your car purchase and hope you’re enjoying your new vehicle. If there’s anything we can help with in the future, please don’t hesitate to get in touch!
Réponse de Hammond Cars
Thank you for your great review!
We’re so pleased to hear you received excellent service and that you’re thrilled with your car—that’s exactly what we aim for. Wishing you many happy miles ahead, and we look forward to seeing you again in the future!
⭐ Exceptional Customer Service – Highly Recommended
I recently purchased a car from Hammond Cars Ipswich and had an excellent experience throughout. Mr Darnell provided a high level of service—professional, attentive, and genuinely focused on my requirements. He took the time to present suitable options and ensured I was comfortable with my choice.
The test drive was well organised, and the entire process was handled efficiently and without pressure. I was particularly impressed that everything was completed on the same day, making the experience seamless and convenient.
Overall, a very professional and pleasant service. I would highly recommend Hammond Cars Ipswich, especially Mr Darnell, to anyone looking for a reliable and customer-focused car buying experience.
25 mars 2026
Avis spontané
Réponse de Hammond Cars
Thank you for taking the time to share such a positive review.
We’re delighted to hear that you had an excellent experience with us at Hammond Cars Ipswich. Providing a professional, attentive, and customer-focused service is something we take great pride in, so it’s especially rewarding to know that Darnell was able to support you so effectively throughout your car-buying journey.
It’s great to hear that you felt comfortable and well-informed when choosing your vehicle, and that the test drive and same-day process helped make everything smooth and convenient for you. We aim to make every step as straightforward and pressure-free as possible.
Your recommendation means a great deal to us, and we truly appreciate your kind words. We hope you enjoy your new car and look forward to assisting you again in the future.
My new Renault Clio
Oscar was really pleasant and friendly guy who gave us all the information than we needed, also helped massively with the process of buying a car on my own. So I would thoroughly recommend Oscar.
20 mars 2026
Avis spontané
Réponse de Hammond Cars
Thank you so much for your kind words and for taking the time to leave this review. We're delighted to hear that Oscar made such a positive impression and was able to support you throughout the process—especially when buying a car on your own, which can feel like a big step.
Providing clear information and a friendly, helpful experience is exactly what we aim for, so it’s great to know Oscar delivered on that. We’ll be sure to pass along your feedback to him.
Congratulations on your new car, and thank you again for your recommendation! 🚗
Hi yes the staff was helpful went…
Hi yes the staff was helpful went through details about the car I was looking at he was very helpful.
17 mars 2026
Réponse de Hammond Cars
Thank you for your kind feedback! We’re really pleased to hear that our team was helpful and took the time to go through all the details of the car with you.
Providing clear information and support is very important to us, so it’s great to know you had a positive experience. We truly appreciate you taking the time to share your review and hope to assist you again in the future!
Réponse de Hammond Cars
Thank you for your lovely feedback! We’re delighted to hear you received excellent and friendly service.
We really appreciate you taking the time to share your experience and hope to see you again in the future!
Great experience!
Recently brought my new car and part exchanged my old car. The whole time we were there, everyone was friendly and professional. Thankyou to Stan for accompanying me on my test drive & completing all the paperwork! Thanks to the other lad who done a great job on cleaning it up before we went home :)
19 mars 2026
Réponse de Hammond Cars
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with us while purchasing your new car and part exchanging your old one.
It’s great to know that the team made you feel welcome and looked after throughout your visit. We’ll be sure to pass on your kind thanks to Stan for the test drive and paperwork, as well as to our team member who prepared your car to such a high standard before you drove away.
Congratulations on your new car, and thank you again for choosing us! 🚗
Réponse de Hammond Cars
Thank you so much for your kind words! We’re really glad to hear you found our team helpful and patient—that’s exactly the experience we aim to provide. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback!
Served by Benji was really good and…
Served by Benji was really good and patient, drove away happy with my new car
17 mars 2026
Réponse de Hammond Cars
We’re delighted to hear that Benji provided such a great experience and took the time to ensure everything went smoothly for you. It’s fantastic to know you drove away happy with your new car—that’s exactly what we aim for.
We’ll be sure to pass your lovely feedback on to Benji. Enjoy your new car, and please don’t hesitate to reach out if there’s anything else we can help with in the future!
I made enquiries for a car
I made enquiries for a car was given the keys to have a look round the vechile. I liked what I saw then went back to the sales rep suggested to rake it out for test drive which I duly did. I then arranged to go to my bank to do a bank transfer which was done very quickly went back to the salesman who then assisted me in new ownership and taxing the car arranged insurance so that I could drive it away. There was no pressure
To buy and everything went smoothly the sales representative was a gentleman very considerate and very helpful.
13 mars 2026
Réponse de Hammond Cars
Thank you so much for your wonderful review!
We’re delighted to hear that your experience with us was smooth and enjoyable from start to finish. It’s great to know you felt comfortable exploring the vehicle at your own pace, and that the test drive, purchase, and handover process all went seamlessly.
We’re especially pleased that our sales representative made such a positive impression—providing helpful, considerate service without any pressure is exactly what we strive for.
We truly appreciate your feedback and hope you enjoy every mile in your new car. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Réponse de Hammond Cars
Thank you for your kind words!
We’re really pleased to hear you found our team friendly and helpful, and that our range of cars stood out to you. Providing great service alongside quality vehicles is what we aim for every day.
We truly appreciate your feedback and hope to see you again in the future!
The experience of Hammond was very good customer service from the start.
The experience of Hammond car was really good and very helpful, it’s great that you can drive and Test drive the car and check it over without being chaperoned by which was nice, there was no pressure selling when trying to purchase the car which is nice as I don’t like to be push into buying anything, you make you own mind up .
Jack at the Norwich branch was great and helped answer questions every step of the way to the final purchase, Jack was very truthful regarding an issues with the car which was only one. But this was resolved and repaired before collection, we did buy the 1 year warranty for peace of mind which I feel is worth it, I will return in 2 years to upgrade car. Thanks Jack see ya in a couple of years for the same type of service.
15 mars 2026
Réponse de Hammond Cars
Thank you for such a detailed and thoughtful review!
We’re really pleased to hear that you had such a positive experience with us, especially being able to take your time with the vehicle and test drive it without any pressure. That relaxed, no-pressure approach is exactly what we aim to provide so customers can make the right decision for themselves.
It’s great to hear that Jack looked after you so well throughout the process. We’ll be sure to pass on your kind words to him—he’ll be delighted to know his honesty, support, and attention to detail made a difference. We’re also glad the issue you mentioned was resolved promptly before collection, giving you extra confidence in your purchase.
Thank you again for your trust in us, and we look forward to welcoming you back in a couple of years for your next upgrade!
Enjoy your new car and safe driving.
Positive experience
Polite, professional, knowledgeable and friendly staff. Not at all 'pushy' which was a breath of fresh air after viewing several other cars at different establishments
15 mars 2026
Réponse de Hammond Cars
Thank you for your great feedback!
We’re really pleased to hear that you found our team polite, professional, and knowledgeable, while still keeping things friendly and relaxed. Creating a no-pressure environment is very important to us, so it’s especially nice to know that stood out compared to your experiences elsewhere.
We truly appreciate you taking the time to share your thoughts and hope to welcome you back again in the future.
Terrible
Sales staff that don't have much knowledge of the product they are selling, and a company that don't seem to care too much about what they're selling. 30 day warranty (most others at least 3 months), unless you wish to purchase a 12 month warranty for £600. They don't want to repair anything or make good anything. Didn't even valet the car before collection. They very much give the impression that all they care about are the numbers. Never had as bad an experience with a company than this. Purchased a car from their branch at Yarmouth about 9 years ago and that was a completely different experience.
12 mars 2026
Réponse de Hammond Cars
Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience, as this is not the standard of service we aim to provide.
It’s particularly disappointing to hear your comments regarding product knowledge, vehicle preparation, and the overall level of care you felt during the process. We understand how important these aspects are when making such a significant purchase, and we regret that we did not meet your expectations on this occasion.
We also appreciate you highlighting the difference compared to your previous experience with us. This is certainly not the impression we want to leave, and your feedback will be taken seriously and reviewed with the team to help improve our service moving forward.
We would really welcome the opportunity to look into this further and see if there is anything we can do to put things right. Please feel free to get in touch with us directly so we can discuss your concerns in more detail.
If you risk buying from Hammond, PLEASE protect yourself & pay for the warranty
If you decide to risk buying from Hammond Cars, PLEASE pay extra for the 12month warranty they offer - you will likely need it if your purchase is in as bad a state as the one I bought. The only reason this review is 2 stars and not 1 is because the warranty claims staff are EXCELLENT - particularly Lloyd who was fast to reply, helpful and reassuring throughout my many issues.
I bought a 2019 Corsa from Hammond Cars Ipswich in June 2025. Thankfully I also paid for the 12month/12,000 mile warranty on top of the price of the car.
Only 3 weeks later, the Master Cylinder failed to the point of needing a rescue by the RAC. I had only driven 474 miles since purchase. This issue took almost 3 weeks to resolve.
Early December, I had only driven a further 438 miles and the engine started to overheat repeatedly, only minutes into suburban drives. The indicator cancellation was also no longer working. The car was taken into a garage on the 18th Dec and was there until mid-January.
Upon investigation, the following issues were found to be needing repair/replacement:
- Investigate vehicle overheating, fault confirmed. Found low coolant level, tested for hydrocarbons in coolant and found to be present.
- When stripping engine found timing chain guide to be broken closest to exhaust manifold.
- Replacement head gasket and timing chain kit required.
- Pressure tested system and found outlet housing and water pump to be leaking, requiring replacement.
- On removal of cylinder head cover found coil-pack on cylinder 1 to be leaking oil into combustion chamber (coil pack rubber seal failed – new pack required)
- Indicator cancellation not working
All of these issues were resolved thanks to the 12month warranty I purchased with the car, but I am incredibly disappointed and unhappy that I lost a total of about 6wks usage due to the poor condition the vehicle was sold to me in. I was paying insurance and tax on a car I was not able to drive and had I NOT bought the warranty, I would be thousands of pounds out of pocket.
I emailed Hammond Ipswich customer service on the 12th January to ask someone to explain how this happened and offer some kind of compensation for the constant issues. I heard nothing in reply.
Beware and if you can go elsewhere, I would strongly recommend it.
18 décembre 2025
Avis spontané
Réponse de Hammond Cars
While we're pleased that the warranty team — particularly Lloyd — was able to support you promptly and help resolve the faults under the warranty, we completely understand that being without your car for several weeks would have been extremely disappointing, especially so soon after buying it.
At Hammond Cars we aim to thoroughly prepare every vehicle before sale, so we’re very concerned to read about the problems you encountered and the amount of time the car was off the road. This is certainly not the experience we want our customers to have.
We're also sorry to hear that you did not receive a response to your email sent on 12th January. That is not the level of communication we expect to provide, and we would like the opportunity to look into this further and review what happened.
Thank you again for bringing this to our attention.
George was calm and thorough
George was really calm and open and explained everything clearly every step of the way. He also always made himself available whenever I popped my head through the door.
13 mars 2026
Réponse de Hammond Cars
Thank you for your lovely review.
We're really pleased to hear that George made your experience such a positive one. His calm and open approach, along with taking the time to explain everything clearly, is exactly the level of service we aim to provide. It’s also great to know he was always happy to help whenever you needed him.
We’ll be sure to pass your kind words on to George. Enjoy your car, and please feel free to drop by anytime if there’s anything else we can help with!
Couldn't be happier!
So many reasons to recommend Hammond Cars! So much choice, but expert and honest guidance to find the right car for me. Initially helped by Oscar, who was patient and thoughtful, I narrowed down the options thanks to his careful listening and clear explanations of his recommendations. I returned the next day ready to test drive my final choices. On this occasion, I was expertly helped by Stan who took me through AA reports, service and MOT histories to make my final selection. The purchase was a smooth process with no pressure at any point, but clear explanations and friendly, helpful advice. Thanks also to Ashley for the additional tips and information along the way. What started as a very intimidating experience for me, was handled patiently and knowledgeably by everyone I met at the Ipswich branch. I am completely confident and happy with my "new" car thanks to them!
10 mars 2026
Réponse de Hammond Cars
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that Oscar, Stan, and Ashley were able to support you throughout the process and make what can often feel like an intimidating experience much more comfortable and enjoyable. It’s great to know that Oscar’s patience and guidance helped you narrow down the right options, and that Stan’s detailed walkthrough of the AA reports, service history, and MOT records helped you feel confident in making your final choice.
Providing clear advice, a relaxed atmosphere, and no-pressure support is exactly what we aim for, so it’s fantastic to hear that this came across during your visit to our Ipswich branch. We’ll be sure to pass your kind words on to the whole team.
Congratulations on your “new” car! We wish you many happy miles, and if we can help with anything in the future, please don’t hesitate to get in touch.
Réponse de Hammond Cars
Thank you for your kind words! We’re really pleased to hear that Benji and the team were professional and helpful throughout your experience. I’ll be sure to pass your feedback on to them—they’ll really appreciate it. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Poor regional manager
Very happy with the car and Jack who sold it to me was helpful and not 'over pushy' HOWEVER - After viewing the car the previous day, I returned to purchase it to be told that the price had risen by £100! Having agreed to purchase I found this quite insulting and petty and was on the point of walking out. This decision was made not by Jack but Pete the regional manager who was there at the time. It was left to Jack to explain the reason which left him somewhat embarrassed. This is not the way to treat a potential customer and sale. Pete should have been more professional and at least had the decency to come over to talk to me in person. I was not impressed!
10 mars 2026
Réponse de Hammond Cars
Thank you for taking the time to leave your review and for choosing to purchase your car from us. We're really pleased to hear that you're happy with the car itself and that Jack provided helpful service without being overly pushy – we'll be sure to pass your kind comments on to him.
However, we're very sorry to hear about your experience regarding the price change and the way this situation was handled. We completely understand how frustrating and disappointing that must have felt, especially after returning with the intention to purchase the vehicle. Your feedback about the communication around the price change, and the fact that it was left to Jack to explain the decision, is noted and appreciated.
We always aim to provide a professional and transparent experience for our customers, so we're sorry that in this instance it left you feeling insulted and unimpressed. Your comments about how the situation could have been handled more professionally, particularly with a direct conversation at the time, are important and will be shared with the management team for review.
Thank you again for your honest feedback. We truly hope you enjoy your new car and that it serves you well for many miles to come.
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