Hammond Cars Avis 

First class service. Staff helpful and knowledgeable, no pressure to make a sale, answered all questions.
Not first time purchasing from Hammond Cars and am sure will not be the last. Thank you all very much

We recently bought a car from Hammond Cars at Great Yarmouth. We had excellent service throughout.
The car was driven over from their Norwich branch saving us the trip as Great Yarmouth is closer to our home.
The staff are lovely and very knowledgeable. All questions answered and we were very confident buying from them. Thanks especially to Holly and Alfie.

Great selection of cars, knowledgeable and friendly staff

This is our 3rd car purchased from Hammond. Always been so relaxed and never pushy. Our 2nd car did have a problem after purchasing but Hammond covered it under the warranty with no issues at all. Even recommend Hammond’s to my colleague who recently purchased a Qashqai and is very happy!
We’ve had the pleasure of dealing with Craig at the Yarmouth and Norwich branch and cannot fault the whole process! Thank you Craig once again!

Me and my partner originally came to Hammond Cars in Great Yarmouth just to have a look at the cars on the forecourt as we were shopping around. We were approached by Jayden who was very friendly and after I mentioned we were interested in an electric Mokka he offered to get the keys for one and pull it out for us so we could have a proper look around and inside. I asked about a test drive and Jayden explained how easy it was to sort out and within 15 minutes we were out test driving what ended up being our new car!

Jayden was very helpful from start to finish and was patient with all of our questions as we were new to electric cars so had a lot to find out. At the end of the whole purchase process which went very smoothly Jayden drove me to a nearby post office so I could sort out the road tax!

We would definitely recommend Hammond Cars in Great Yarmouth to anyone that is in the market.

Everything was first rate. I was given good information and the whole process of buying the car ran smoothly

From start to finish oliver who dealt with us was very helpful and thorough throughout and explained everything very well making the process of buying the car as smooth as possible

Good staff simple to deal with and met all requests.

Easy process and honest staff, no pressure

Craig and George where vwry helpful

Ok so where do I start. I looked at a car to buy for my family and wife and we anted to lock in a £100 deposit in which the agent said they will get back to me which they never did. Then I went back in the add and it was gone so I was looking everywhere else for a similar model. Eventually 5 days later it was again on the site so my wife reached out and managed to get in touch so I put down the deposit. I scheduled a visit from london to Ipswich which is a 2 hour drive and more than 100 miles. I rented a car for the day and drove down there with my wife and my 4 month old baby.

Got to the dealership and to be honest I know they were busy but the service was not the most accommodating. However I have them the benefit of the doubt and carried on as I thought I am a genuine buyer and do not want to waste time and money travelling from london.

The sales approach was yep let’s do the deal we can’t negotiate but can take of £100 of the warranty which I have to pay £500 for anyways which was a joke.

The car itself was clean from the inside but not fresh and ready to go from the outside. There was mould or marks of the spray left on the belts which one of the staff said. This car has been stocked up in their facility since the beginning g if the year and when we got through all of the negotiations which they did not drop the price at all I found out that it had not been serviced but recently had a MOT done which had an advisory regarding the brakes which again they said they can not do anything and will give me a discount if I take out the warranty.

Eventually I got past everything and said I will be back in a few days as my wife really like the car and is perfect for a our new and if someone give me a call tomorrow which is today to ensure the car is ready. Guess what no call no email no communication I called them and spoke to someone and they said the person I was dealing with is his day off so surely someone else would have picked this up. They said they call and nothing I tried again and no answer so here we are writing this review as I have a. Paid a £100 deposit with the intention of buying a fully serviced vehicle with no issues b. Not happy that no consideration was taken from me driving from london spending money on a car to rent to get us down there with a 4 month old baby and now no one seems like to take ownership and communicate very poor. Don’t even know if I really want the car now.

Honestly a bit of curtesy and people management go very far and don’t want me up having reviews like this.

Everybody was polite and made you feel welcome. Stacy was brilliant and very helpful

I just brought a car from Hammonds and was dealing with Robert. He was very knowledgeable and very helpful. He was also very friendly and I enjoyed buying a car from him. Thank you Rob ☺️

Benga was a good sales man helped us so much and been so happy with your service

Ollie was professional; organized, patient and answered all questions. I would definitely use them again!

The team was great and was patient with me explaining all the expectations of my needs.

Very disappointing and misleading buying experience

I paid the full asking price for my vehicle, yet the overall experience was poor from start to finish.

The car was handed over in a dirty condition. The explanation given was that it had been parked under a tree, but I would expect any reputable dealer to clean and prepare a vehicle before a customer arrives to collect it.

The Auto Trader advert also showed the car with neck support pillows fitted. When I questioned why they were missing, I was told the photos were generated or enhanced by AI and did not accurately represent the vehicle. I found this extremely disappointing and misleading. Advertisements should show the actual specification and condition of the car being sold.

The salesperson was polite but unable to answer several basic questions about the vehicle and explained that they had only been in the job for two months. I was also told that the business sells around 250 cars per month and is very busy. As a customer spending £20,000, I did not feel this was an acceptable excuse.

The car was also missing floor mats and I was simply told that it came without them. No effort was made to rectify this.

The office and customer area were untidy, with dirty carpets and tables, which did not give the impression of a professional dealership.

To their credit, they offered to top the fuel up from half a tank to full and to wash the car, but I was told I would need to wait behind several other customers for the wash, which was unreasonable given the vehicle should have been prepared beforehand.

In the end, I accepted the car because I had travelled and did not want to start the search again, but I left feeling disappointed and undervalued as a customer.

The car itself is fine, but the buying experience fell well below what I would expect when spending this amount of money. Based on my experience, I would not recommend Hammond Cars.

Your staff were very kind and helpful and understanding towards somebody like me,( no longer young). The purchase of the car we selected went through smoothly without any problems. Well done everybody.

I have just bought a car from Hammonds in ipswich, I was dealing with Ollie. I can honestly say the whole experience from first looking at the car, to leaving with it yesterday has been excellent. Ollie was professional, accommodating and understanding. He answered every question I had in a way I would understand. I cannot recommend him enough. My experience was ⭐⭐⭐⭐⭐
If you are looking for a new car definitely go to Hammonds in ipswich