The tradesmen are fine, capable did a decent job and were polite. I find their prices too expensive, mainly due to the additional time spent awaiting Handy Experts to agree additional work with... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
They called us straight away and gave us a quick appointment with clear communication and cost expectation. They rescheduled once and then second day Len visited us and completed the job in one hour.... Voir plus
L'entreprise a répondu
Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... Voir plus
L'entreprise a répondu
Unstable Toilet Seat. Contacted Wednesday afternoon, good email booking correspondence. Handyexpert then arrived next morning. Provided 45 minutes notice of arrival. Turned up and rectified the toilet... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Homme à tout faire
- aussi dans
- Chauffagiste
- Électricien
- Maintenance immobilière
- Plombier
- Vidange des canalisations
Écrit par l'entreprise
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Coordonnées de contact
Unit 107, 61 Victoria Road, KT6 4JX, London, Royaume-Uni
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Fast service, tidy work, professional
Called on Thursday to get some radiators removed and puppies called, arranged for Tuesday first thing, plumber came at 0820, explained the job, plumber estimated time and got on with the job. He didn't stop, just kept gong. Bled the system, took the rads off, capped the pipes nicely, refilled system and checked.
Plumber was great.
Service was great.
11 juin 2024
Réponse de HandyExperts
Hi Christopher,
What a superb review, thanks so much! We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Réponse de HandyExperts
Hi Dee,
Thanks for the great review! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Good service and work quality
Great, efficient service. Michael was on time and the curtain rods went up quicky and very neatly.
We've used him before to hang pictures and mirrors and appreciated the quality of his work.
14 juin 2024
Réponse de HandyExperts
Hi W V,
Thank you for using us again and taking the time to leave such a nice review. We’ll pass your comments back to Michael and the rest of our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Would Recommend
Excellent. Fast response from customer service to get an electrician out to me in 24 hrs. Would recommend.
Thank you
14 juin 2024
Réponse de HandyExperts
Hi Davinder,
Thank you so much, recommendations like this are super-appreciated. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Great Outcome, Problem Solved fast
As a landlord, the outcome was great. After providing the basic information about the problem, the HandyExperts team visited and corrected the problem. Happy tenants.
12 juin 2024
Réponse de HandyExperts
Hi Ross,
Thanks for the review! That’s what we like to hear!! Happy tenants are the best, we’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Very professional customer service took…
Very professional customer service took care of all the glitches and inspite of the plumber trying to charge extra I paid the price agreed for initially
11 juin 2024
Réponse de HandyExperts
Hi Sourabh,
Thanks for taking the time to leave an honest review. It’s great to receive feedback and know that we could resolve your queries. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Great communication and efficiency
John communicated effectively throughout the process, was considerate, and completed the job to a high standard.
9 juin 2024
Réponse de HandyExperts
Hi Abi,
Thanks for the great review! That’s what we like to hear!! We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Full price for an issue not resolved
I can't say I am happy about paying £375 for an issue that wasn't resolved. Apart from that, a lamp got chipped (only after I asked about it, it was brought up -- but i did get £35 off, hardly the value of the john lewis lamp to replace), I have finger marks on the white ceiling and I had to clean after. Worst of all is that the issue was not resolved, I was left in pretty much the same state but around £400 less on my account and marks on the wall and lamps.
6 juin 2024
Avis spontané
Réponse de HandyExperts
Hi Diego,
We are sorry to hear about your experience and would like to address the issue. Please call us on 0330 912 2323 so we can put things right for you.
Best wishes,
The HandyExperts Team
Réponse de HandyExperts
Hi Frances,
Thank you for taking time again to leave a review, we appreciate your feedback and apologise for any inconvenience of the automated review request.
Thanks for your valued custom.
The HandyExperts Team
Very Efficient
30 mai 2024
Réponse de HandyExperts
Hi Peter,
That's great to know, thanks for taking the time to leave a review. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Handy Experts were true to their name
Handy Experts were quick, great communicators and they managed to book Nathan, a fantastic Plumber within a few hours. He was so efficient and helpful and sorted the job very professionally.
Shall definitely use again.
29 mai 2024
Réponse de HandyExperts
Hi KL,
Thanks for taking the time to leave a review. It’s great to receive feedback. We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Réponse de HandyExperts
Hi Barbara,
Awesome! We really appreciate receiving feedback like this. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Quick responses
Quick responses , informed me of arrival times promptly, reasonable price compared to other quotes .
Marc the plumber was knowledgeable, efficient and very helpful dealing with Thames Water too !
22 mai 2024
Réponse de HandyExperts
Hi Katherine,
That's excellent, thanks for taking the time to share your experience with us, these reviews are invaluable. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Réponse de HandyExperts
Hi there,
Thanks for taking the time to leave a review. It’s great to receive feedback, especially feedback like this. The team will be so pleased.
Thanks for your valued custom.
The HandyExperts Team
Electrical repairs
The tradesman was reliable and carried out the work quickly, also providing helpful advice.
15 mai 2024
Réponse de HandyExperts
Hi Michael,
Thanks for the review! That’s what we like to hear!! Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Réponse de HandyExperts
Hi Shelley,
That's excellent, thanks for taking the time to leave us a review. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Excellent customer service
Excellent customer service, very responsive and helpful from my first phone call.
The maintenance guys turned up within the allotted time frame and were able to resolve the issues.
I will not hesitate to use them again.
10 mai 2024
Réponse de HandyExperts
Hi there,
Thanks for taking the time to leave this review. It’s great to receive feedback like this. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Craig did a great job 👍🏼
9 mai 2024
Réponse de HandyExperts
Hi Sebastian,
Thanks for taking the time to leave a review. It’s great to receive feedback. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Réponse de HandyExperts
Hi Nessa,
Thanks for the review! That’s what we like to hear!! Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Pricing increased 3 fold
Quoted pricing increased over three fold from £99 origional quote.
Company ability to organise an appointment was also an issue. First appointment week zero, then they re-arranged for the next week, then contacted 30 minutes before the end of the appointment that it would be the next day 8:30am, the excuse was unbelivable. Next day 12:30pm called and told I was not contactable despite no missed calls.
The actual plumbing was totally fualtless and quick. Customer services were very polite and amicable.
I should have done this myself, easy peasy job. Just too busy fixing other IT+ problems.
8 mai 2024
Avis spontané
Réponse de HandyExperts
Dear Joe,
We are sorry that you have chosen to express your dissatisfaction in this way after you were given the opportunity to raise any issues at the time of invoicing, as well as via the customer feedback survey, or indeed when we phoned and asked you directly if you were happy with the service.
The sum of £99 was never presented as a quote, it is the standard cost for anything up to an hour's labour, as stated on the booking call, as well as in the booking confirmation email you were sent. When our plumber attended your property and assessed the work required, it was clear that the job would take more than an hour's labour so he offered you a no obligation fixed price quote which included all labour & materials. You agreed, paid the deposit, and we completed the job.
We welcome all feedback and understand the importance of reviews to people looking for reassurance, but when the reviews are misleading they must be balanced with a measured response.
We wish you well in the future,
The HandyExperts Team
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