Hansons Auctioneers Avis 

So far so good. A great service from the beginning. A good valuation and sold for a bit more than I expected. Contacted me once sold. Would recommend. Will be using them again.

If I could leave zero I would. Nothing good to say. Lost items, sold bundles that didn’t go together for pennies. Still haven’t found all the items a year later. No empathy and no solution as yet offered. Stay away

Professional friendly stress free . Would highly recommend

The guy that came to our house didn't really give us any clue about the things we had, he seemed rushed & not really interested so much so he took our stuff & didn't leave us a receipt, I've had to chase them. One email said I had to pick the unsold items up 5 days after the sale but they didn't send the email until a week after ! We didn't feel he pushed items in the sale , we've watched others that are more enthusiastic.

Very happy with the way I was informed of how my items would be sold at the auction.

Very nice polite people and pleased with the outcome.
Shall be looking out some more items for future sales, as my children have told me to thin things out.

All went well. I hoped that the paintings I left for the auction would be marked as being painted by artists who were Royal Academicians. They might have created more interest.

Arrived damaged, misdescribed, no fair resolution

I purchased a ring listed as aquamarine. It arrived damaged and does not match the description, quality or value stated in the listing.

When I raised my complaint, the response was dismissive. They incorrectly claimed the damage happened after delivery and used this to avoid addressing my main concern — that the item was misrepresented. Their testing claims feel one-sided and no evidence, and they refused any refund or solution entirely.

I am not satisfied with this outcome and am now reporting the matter to Trading Standards. This company shows no accountability or willingness to put things right. I strongly advise others to avoid buying here.

 

The man who valued the item, set a fair estimate. We were kept informed when the sale was going to be. We could see an online catalogue, and were able to view the auction on line.
Our item exceeded its estimate so we were very pleased. And we have been given a payment date.
Good service all round.

Everything I asked for was carried out .. 80% of the items were sold.. advices to put the remaining items into a future action ..

Had a few things to get rid of, the valuer went through everything thoroughly and gave me individual valuations and told me when the auction was taking place. I got an email shortly after with the totals they went for. The whole process from start to finish was swift and stress free

Everything was detailed and documented in advance
Kept fully informed every step of the way

Thanks to Justin, Danni and Lisa at the Penshurst office for their kind advice, professional valuations and friendly approachability before, during and after the auction. I felt in good hands in a totally new experience for me.
The sale was a big success and I achieved more than I hoped.
All made possible by the team in Penshurst and the auctioneering skills and enthusiasm of Charles himself.
I will definitely recommend you

Well handled throughout.
Very friendly team. Achieved the price quoted. Thank you and I look forward to my other items going through auction doing well too.

Although I wasn’t able to attend the sale I was pleased with the result. With regard to Hansons I am pleased to record that my dealings with staff members has always been friendly but efficient.

Everyone being helpfull and explained everything to me now excited to see how my things go hopefully

Excellent service from leaving the items to the very satisfactory result of the auction.

Kate Beardsmore was really helpful and important to me very honest. She said it was how it is. I appreciated that . As I was led down the path when buying my painting elsewhere before I went to Hansons. I went to Etwall, Derbyshire.

So glad you sold my articles but a bit disappointed they didn't make a bit more than they did.I suppose that's part of the coarse.Thankyou for everything.

Very good representive of your company discussed possible valuations and gave advice. Spent time with me and didn't appear to be in a hurry.
Good communication with your office.