Hardrock Avis 

If I could leave 0 stars I would. I won 479 dollars and was told I had to personally show to collect so I drove 2 hours and 15 minutes to brighton florida . I spoke to the Casino manager it was his 1st night they decided to tell me they refuse to pay me and in fact arrested me charged me with 2 misdemeanors and put me on probation charged me 3k in court fees ...absolute horror show and a Con. I'll never gamble with them they are awful hard rock is rock bottom period and facts 💯

I have been on this App for about 2 years. I have used the same method of payment the whole time. So today when I opened my App I had a bonus of $143. I played and got up to $300 . These idiots will not let me withdraw. I went into the chat at about 6:30 pm for assistance and ended at 11:15 pm spoke with 13 people and no one resolved my issue. As a matter of fact one of the chat members went in and did something to my account and then they said I was new to the platform , my method of payment no longer worked and I had to add money in order to withdraw and I just used the app the night before with the same payment method no one has helped me as of yet to get my $300 off this crap. This is a billion $$ industry that’s ripping people off , there must be something that can be done!!!! Have also sent several emails and no response

Something is not right with this company.... I created an account, put my banking on their site, deposited money ($300), then won $622, and tried to withdraw it. They 'suspended' my account in order for me to authenticate my information (photo of license, bank card). I've waited over 24 hours and haven't hear a thing yet. I think these people are scammers.

Locked out of account with 300 dollars on my play. 3 days empty promises. A lot of talk but no fix. Don't play this app!

Very clean gaming area, always good time. There is always a lot of people enjoying their time there. Council oak is a must , best steakhouse around. Lobby bar can use some more seating and maybe more bartenders otherwise great.

Burn 🔥 your money rather than betting with hardrock. Worst odds, bet limits. Stay away.

Thieves. Worthless thieves.

This online casino is the BIGGEST RIP OFF. I don't know how it is even allowed to have such a rigged website! Don't play on this online casino unless you want to literally GIVE AWAY your money. The bonuses are horrible, even when you BUY one! And repeatedly the same. Bonus after bonus, NOTHING. Maybe $20 back! I'm done. NO FUN WHAT SO EVER. ZERO!!!!!! It'll cost you if you don't take my word for it. Closed my account. BYE BYE rip offs! Never again!

They are terrible. Avoid

If I could give it five zeros I would! Nothing but a piece of crap app that steals your money if you want an app where you can just watch the spins and hear some stupid music this is it for you. Not a damn dime after I won't tell you how much what a waste don't give it a first thought second thought third thought

Hardrock bet is not to be trusted. When I made a bet and won they said the bet was not made. This was the semi-final Seahawks 3 parlay bet, January 25, 2026. I hope the scammers are closed down. Oh, But this is the Seminoles were talking about, Big campaign donors.

Absolute criminals. I made a prop bet on a player that never played in the second half of an NFL game. Their policy is to return the bet for a bonus bet. After not receiving it I sent them an email because there is no way to contact them, they didn’t get back to me for days and when they did they said bonus bet was only good for 5 days and it expired. Dont know what government agency controls them but I’ll be connecting them once I figure it out. Disgraceful to say the least.

Placed a bet on nfl game. I had all rhe players hit the bet quota. Then right at the end of the game with 10 seconds da left they had me lit up in green stating I would win as long as the team won. Well, a few seconds later they took off the rushing yards and left me with needing 2.5 yards left to win.
They had well o er that. The player for the rushing yards and then some.
I will never play this again! Period!!!!

Anybody who has been using this app will see the dramatic change in payouts over the last 5 to 7 days. You will hit Grand bonuses with your coins but you will never get the grand bonus. Not so subtle change. The frequency of bonus in every game has dramatically dropped and every payout has been cut drastically. Anybody that can prove they've actually won money in the last week send me proof and I will match it. That is how confident me and my partners are that the algorithm has been changed and nobody is winning. They're currently under investigation for improper gaming practices. Keep that in mind when losing your money

They got me, too. Reviews are honest, they do not honor their lossback promotion. Absolutely a scam. This says a lot about the state for allowing this. I bet they get kickbacks big time from this casino.

After 8 days of Messaging back and forth, I would not use Hard rock bet .
My account was blocked because I attempted to delete old cards that had not been used in 2 or more years, due to me making bank account switch, I sent emails and sent old statements to prove they were my cards . Well that was a year ago.
I figured I'd give it a shot and try to switch from Ceasers rewards to Unity. And my family members who are dimond elete were planing on jumping ship to hard rock as. We had went to hard rock ac and match our player statues and started gambling at hard rock, and planned on using hard rock bet to earn rewards throughout Unity but after my 8 day experience and feeling as if I am signing up for a motgage. Every time I send them documents they ask for they ask for more. And you can not get ahold of a team member that can help you just a support team that send someone else the info. I have sent my debt cards 2 times my license 3 times and a selfie with my license aka real id. and now they want a bank statement and a utility bill, this has been 8 days and about 200 messages back and forth, Everytime I try and call they say use the chat but all the chat does is say sorry for the frustration someone will get back to you in 24-48 hours . This has been after 5 different times sending different things they asked for.

Needless to say Customer service is a 0 out of 5 and I do not feel comfortable enough gambling with hard rock in fear of them with holding money and not being able to receive a true answer or an actual person on a phone to communicate with.

My account was closed or restricted without notice after wins, and the support team didn’t explain clearly why. Being unable to access your account or funds is extremely frustrating for a betting app.

Meh😒😏Not to grand as far as prizes go as well their mystery wheel will never exceed $2!!! Its average, I don't know why Michigan needed another casino 🤔🤔then again their capital state building has a baphomet as their statue ...Miss the south something baaaaad

I wish I could give them a "0"rating. They close my account which had a balance for no good reason, they claim to have top notch customer service like 24/7 availability, live phone customer service and live chat, none of this is true. Only phone number provided is for gambling addiction help line. You will be redirected every time to email customer service which only will send an automated reply with a promise to reach out within 24 hours which will never materialize. I even attempted reaching the Seminole tribe gaming commission in Florida that were only able to transfer the call to an automated message that prompted me to once again reach out to hard rock bets customer service via email, yes the same email for the customer service that never reaches back to you. Please stay away from this people, I've exhausted every possible venue to no avail seems they can go about ripping anyone off without consequences. My next steps will be the Florida gaming comission and the better business bureau.

Can anyone get through to these people? I've emailed them several times about an issue with no response back. I'm trying to make a wager with my card on file and it says transaction can't be completed.