Hardware Decor Avis 633

On time shipping and accurate claim of the product being in stock

With 100% honesty, my order for over $750.00 was never opened until yesterday at time of installation in a new house. I was shorted two brackets (ordered 12 and received 10). I asked for these brackets to be shipped at no charge to me, but received very awkward response with use of "Nope." They say since I checked the 7-day inspection box, I had no recourse. It is very sad and disheartening that this company cannot take customer problems on a case-by-case basis. Ordered over $750.00 in hardware, and two brackets at approximately $42.00 cannot be shipped at no charge since it was THEIR packaging/shipping error. Good product, but customer service is below standard.

Laura my sales rep helped me through each step of the process.

The customer representatives were cordial and attentive

Hardware damaged

Very fast delivery. Customer changed their minds last minute added two more rods I ordered them and two days later they were here. Thanks timing was crucial.

I called to inquire about a one piece (non-expandable) clothes rod around 8' long. Laura (I think????) answered all my questions quickly and efficiently with a friendly demeanor. The prices are more than I want to pay, but not nearly as high as other sites I had visited, especially the shipping charge. Hardware Decor's shipping price was quite reasonable for a package almost 8' long, especially when compared to a couple of other sites I visited.

I made a mistake on my custom length in the order (didn't see the custom length link to put it in), so I put the info in the order comments section. I didn't see my custom length when I got the confirming email. So I called back and talked to Laura again. She pointed out where I made my mistake and corrected my error while we were talking. No muss, no fuss.

Finally, the order shipped the same day. I'm hoping it gets here by this weekend, so I can install it.

I'm very pleased with everything that has happened so far. Of course, the final item on the check list will be seeing how the bar fits in our newly updated MBR closet. I'm looking forward to this final piece of the update process being completed!

What's not to like? Good prices, reasonable shipping for an oversized package, and friendly, helpful customer service. That's 3 for 3!

I would do business with Hardware Decor again in a heartbeat!

Prompt fulfillment.
Quality product.
Reasonable pricing.

Fast order processing. Package carefully packed. Order arrived as intended cut to the correct size. Delivered in 4 days from order. Great job!

Second time using this company. I found the service excellent and the prices in line. I will continue to use them.

Great product, fast shipping and customer service was helpful with my questions.

Easy to maneuver website, from start to check-out. Great pics of items.

Great selection easy to order arrived quickly

Very quick on sending out the orders.

Another Vendor dropped the ball. Hardware Decor took care of me quickly with what I needed.

Fast service with great communication. One of the very best. Would definitely repeat.

Easy and convenient

Found what i Needed easy on website , with Free shipping because items were less than 24 inches.