Harrolds Avis 

UNIVERALLY TERRIBLE 1 STAR REVIEWS ARE SO TRUE-SEND OUT FAULTY PRODUCTS OR WRONG ITEMS, WILL NEVER REFUND AND WORST OF ALL, DREADFUL CUSTOMER SERVICE-CUSTOMERS DESERVE TO BE TREATED WITH RESPECT BUT ALL YOU GET IS HUMILIATION.

PRICES ARE NON-COMPETITIVE. SELECTION IS ALWAYS VERY LIMITED. KEEP ON SELLING LAST SEASON'S PRODUCTS WHICH MAKES YOU ARE DEALING WITH RECYCLED FASHION.

NOBODY SHOULD ENDURE SUCH NON-SENSE. STAY AWAY FROM HARROLDS. FARFETCH DOES IT BETTER WITH BIGGER DISCOUNTS AND EXCELLENT CUSTOMER SERVICE.

Second time I’ve received a faulty garment. Still won’t refund me I’ve put in a complaint with the ACCC.

I ordered Thom Browne hat ( size medium) , it took them few days to ship by DHL, but then I received the hat ( size small).

I wrote to them asap, but it took them two days to reply to ask me to send the picture to prove, then I sent and need and wait ~ without know what to do next.

Scam

Never shipped my product and won't refund me

They sent us a damaged shoe. We sent an email to them and they only replied once asking for a photo and so we sent them a photo and then WE NEVER HEARD FROM THEM EVER AGAIN. Sad isn’t it? The shoe price is $$$$ and we just received a shoe with a damage and the other pair has been obviously used as a sample stock. It was way wider than the other one. Really bad customer service.

I'm currently having an issue with a faulty item that is yet to be rectified. First I was told they couldn't help me because the item was incorrectly laundered, when it hadn't even been laundered. Now I have been told that the colour transfer issue is not a fault, just a dirty garment. Still awaiting a resolution.

Never disappointed with there designer products and delivery is always prompt.
Favourite Australian designer retailer.
Also, must commend their customer service; always on point.
Will continue to shop here.