The experience of customer service was very good. Last minute I noticed the incorrect delivery address and they changed this and sorted it out. I'll update after product received but can't fault pre s... Voir plus
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Lisez les avis des autres
Trying to get a response from Hartington Creamery is impossible! I’ve tried 3 different numbers, numerous emails, social media messages etc and just no response for a week. I placed an order in No... Voir plus
L'entreprise a répondu
AWFUL, AVOID…I’ve not received my Christmas order placed on 4 December for dispatch w/c 16 December, and can’t get any response to emails. Royal Mail 24 hour delivery tracking shows it hasn’t even be... Voir plus
L'entreprise a répondu
First class service and first class product. Delicious local produced cheese, absolutely loved the taste especially the Dovedale Soft Blue and the Hartington Blue Stilton. Seamless delivery spot on t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hartington Creamery carries on a rich tradition of artisan cheesemaking in the heart of the Peak District. Established in the 1870s, our creamery has a proud history of producing award-winning cheeses, including the renowned Blue Stilton. To this day, we continue to craft exceptional cheeses using time-honoured techniques and locally sourced milk.
Coordonnées de contact
Pikehall Farm, DE4 2PH, Matlock, Royaume-Uni
- hartingtoncreamery.co.uk
2,8
Moyen
29 avis
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AWFUL
AWFUL, AVOID…I’ve not received my Christmas order placed on 4 December for dispatch w/c 16 December, and can’t get any response to emails. Royal Mail 24 hour delivery tracking shows it hasn’t even been scanned into their network so looks like it won’t be delivered in time for Christmas. First order placed with them and will be my last
16 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hi Mandy, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for how long it has taken us to respond. We completely understand how frustrating it must have been to place your first order for Christmas, only for it not to arrive and for our communications to fail.
The issues you encountered were caused by serious problems with a third-party fulfilment partner and do not reflect the standards our small team strives to maintain. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house and working tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll consider giving us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Like the other recent posts I have not…
Like the other recent posts I have not received my online order. No response to emails or voice messages . According to Royal Mail they have yet to receive my parcel yet per the creamery it was despatched 10 days ago . I have tried to cancel the order but doubt that will result in a refund !
21 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hi Kathryn, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for how long it has taken us to respond. We completely understand how frustrating it must have been to place your first order for Christmas, only for it not to arrive and for our communications to fail.
The issues you encountered were caused by serious problems with a third-party fulfilment partner and do not reflect the standards our small team strives to maintain. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house and working tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll consider giving us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Avoid this company
Out of an order of 11 items, crackers / cheeses/ chutney I have received 2 packets of oatcakes
Have been attempting to interact via email to customer service (3) and numerous telephone calls - never answered and voice mails not returned. Appreciate errors happen but the lack of response or customer service is really poor
19 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hello Karen, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for the delay in responding to your review. We completely understand how frustrating it must have been to receive the wrong items and be unable to reach us for help.
The problems you encountered were caused by serious issues with a third-party fulfilment partner and do not reflect the standards our small team strives to uphold. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house and working tirelessly to ensure every order is handled accurately, promptly, and with the care our customers deserve.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll consider giving us another chance to experience the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Have I been scammed?
Same as previous reviews. Placed a Christmas order after seeing the cheeses advertised some of which seemed unusual and tasty. However I have not heard anything about my order. No one answers the phone no response to voicemail and no response to email. I’m beginning to think I’ve been scammed
16 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hi Mrs Broadbent, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for the delay in responding to your review. We completely understand how worrying it must have been not to hear about your order.
Please rest assured, we are a genuine, family-run cheesemaking business. The issues you experienced were caused by serious problems with a third-party fulfilment partner we had trusted, and we were deeply let down. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house and working tirelessly to ensure this never happens again.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll give us the chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
AWFUL AWFUL AWFUL! DON'T DO IT!
I really wish I had checked recent reviews before placing an order for Christmas presents, I definitely would not have given these guys a penny. I placed an order and selected express delivery well over a week ago, since then I have heard nothing. I have called several times and left messages, I have emailed several times, I have messaged through Facebook and Insta... Ignored every time. In 2 days I go on holiday so assuming I don't get the order by then a lot of very expensive cheese is going to sit in a Royal Mail sorting office for several weeks before being returned to them. It appears up until recently they had a very good reputation, but currently they seem determined to destroy all that. I would think very carefully before placing any orders with these guys and read all the recent reviews here, on Google, and on social media. Personally, never again.
18 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hi Craig, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for how long it has taken us to respond. We completely understand how frustrating it must have been to place your order for Christmas, pay for express delivery, and then struggle to get any communication from us.
The issues you encountered were caused by serious problems with a third-party fulfilment partner during an incredibly challenging period for our business. It was a tough time for our small team, and we have learned a lot from this experience. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house, and working tirelessly to ensure this never happens again.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll give us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
AVOID AVOID AVOID
Placed an order over a week ago that hasn’t arrived. I have since been ignored via telephone and email. Ended up having to claim a refund via my bank.
AVOID THIS TERRIBLE COMPANY!!!!
8 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hi, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for how long it has taken us to respond. We completely understand how frustrating it must have been to wait for your order and then have to seek a refund through your bank.
While we’re glad you received a refund, we know that isn’t enough and doesn’t reflect the level of service we strive to provide. The issues were caused by serious problems with a third-party fulfilment partner, and this does not represent how our small team operates.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can personally compensate you and make things right. We sincerely hope you’ll give us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Incorrect and completely ignored, terrible!
Placed an online order for a Christmas gift box. The item that arrived is totally incorrect, completely different packaging and the contents are incorrect. Emailed 3 times and called a number of times to try and rectify but no one answers and completely ignored.
Awful company, will never use again, avoid this company
14 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hi Jim, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for how long it has taken us to respond. We completely understand how frustrating it must have been to place your first order for Christmas, only for it to arrive incorrect and for our communications to fail.
The issues you encountered were caused by serious problems with a third-party fulfilment partner and do not reflect the standards our small team strives to maintain. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house and working tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll consider giving us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Order not received & can’t contact company
Would not recommend ordering on line from this company. I was advised my order & been dispatched on the day I ordered, delivery to be 1-2days. I have never received it nor has the carrier from the tracking info. I have tried to speak to them but nobody answers the phone. Emails & Facebook messages just get an automated response & nothing else. Disgusted with this company!
5 décembre 2024
Avis spontané
Réponse de Hartington Creamery
Hi Sara, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for how long it has taken us to respond.
The issues you encountered were caused by serious problems with a third-party fulfilment partner during an incredibly challenging period for our business. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house, and working tirelessly to ensure this never happens again.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll give us another chance to show the true quality of our cheeses and service.
With gratitude,
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