Harvey Norman United Kingdom - Flagship Store Merry Hill Avis 

We had Mario helping us find my friends macbook for uni, he was so lovely and helpful, and even provided her with extras which wouldn’t normally come with the product. Thank you so much for such a good experience.

Muhammad helped in the process of purchasing a new TV. He listened to our needs and was knowledgable about the products. Wasn’t too pushy. Good experience

Went in today to look at beds and as we were trying a bed out the very attentive Des came along with pillows for us to use. Des gave us some information about the beds then left us to browse. She was kind, knowledgeable and not at all pushy which is what I like.

Mario was the reason we purchased.
Really helpful and personable.
Great customer service.

Excellent service! Sarah was most helpful and there was none of the hard sell. She was very professional.

Iv brought items from here and iv been very happy with items iv brought
But the truth is the staff are the ones what make me return to the shop in MERRY HILL CENTRE
Amazing lovely helpful professional plight Got to say in the electrical department OUTSTANDING
Offered a coffee today to show off the new coffee pod it was lovely the lad there went out of his way for me and made me a latte from another coffee machine my husband had a pod coffee they were lovely thank you to all staff iv spoken to you all deserve to have a job there
Big smiles all the time thank you
Keep it up 100 % 5 stars
Management wow thank you specially today Saturday so extremely understanding

Over the moon with the service today at merry hill by Gary & Alishbah.

Great customer service from Mariah helpful with everything we needed tablets phones and was very patience.

Amazing great service

Mario made service quick and easy

DREAMS

Honestly breath of fresh air. The decision to go with heavy norman was made easy due to other bed companies not being up to scratch in my eyes with the service. Brand in merry hill Dudley branch was fantastic, and so accomodating to my wife and myself. Can't give the guy enough praise, and helped us get the right deal. Thank you for your help brad, genuinely cannot fault your assistance at all

Coming in a following day, he had also passed on all the details of the conversation to Des at the merry hill branch who was welcoming and knowledgeable about everything myself and brad. EXCELLENT SERVICE, I hope there is a rewards system for great service

I went into Harvey Norman at the Merry Hill centre, Dudley, looking for a new TV. I had just left Currys, frustrated at their pushy sales staff who tried to sell rather than listen .
Harvey Norman was very different. I was served by a delightful young man called Jayden who asked intelligent questions regarding my viewing habits , and then made very good suggestions based on what was right for me, not because of prices. Because of Jayden’s excellent service I purchased a new TV and sound bar.

Mario and Demi have been really helpful in purchasing a new MacBook, including price matching and support with setting up the laptop and finance options. Offered us a fantastic deal with add ons included, super friendly more than happy to answer any questions! Could not be happier with the service I have had!

Staff were supportive and helpful in providing advice
Mario is amazing

We needed to replace our old Miele washing machine for which we had a replacement plan but wanted to view the options available in person rather than just online.
The Merry Hill branch carried a full stock range and the sales assistant Danyal Ali was extremely helpful in demonstrating the characteristics of the model range demonstrating his knowledge and providing advice suitable to our circumstances and deserves a mention as we purchased under our plan

Ordered a tumble dryer which took over 3 weeks to a arrive. Then arrived broken, called the driver to come back to collect as advised by store for them to say no they are over 1 hour away, they left my property 20 minutes before hand. No collection available for another 4 weeks, no apology or offer of compensation or a send a new machine asap.

Ended up using the items warranty which was done very quickly but no help from the store itself.

Demi was incredible had lovely customer service and was honestly
incredible.

Purchased a laptop recently from the Merry Hill Flagship Store and found excellent customer service given by Demi, Mario and Jordan. Demi was so nice/ professional answering any questions I had regarding the products.
Well done.

Poor staff lack of interest lack of customer service and poor communication in my option very ignorant and no idea how to acknowledge a customer for a flag shop store it’s the worst store I’ve ever been in to try and spend money on a new iMac unmanned stands no staff and initial communication of “yeh you know what you want “ very unprofessional and list my custom and recommendations now

I ordered the Dyson Supersonic Straight + Wavy Hair Dryer as a special 21st birthday gift for my daughter. Unfortunately, the hair dryer arrived with the curly hair attachments instead of the straight and wavy attachments that were clearly included with the product I purchased.

I contacted customer service before my daughter’s birthday, explaining the situation and asking if they could simply send the correct attachments at no extra cost. The hair dryer itself was exactly what she wanted, and I didn’t want to take away her birthday present.

The only solution offered was to return the entire item for a replacement, even after I explained that the gift had already been given. This is inconvenient, unnecessary, and very disappointing considering the mistake was theirs.

A premium product should come with premium customer service. Sadly, my experience was the opposite.