The hat ordered on 2 Feb has been "This item has been processed at our gateway facility and cleared for departure, but it hasn't been handed over to the air or sea carrier yet." for the last 11... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great and fast service, super fast order processing and very helpful customer support service! And most important, great quality products! I highly recommend!
L'entreprise a répondu
Ordered hat for Christmas was no updated shiping, After a month I asked why showing from 28th Nov still in Germany,Email back says should be soon, not good enough now its weekend 21st Dec, Hat was bou... Voir plus
L'entreprise a répondu
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Coordonnées de contact
Amerikavägen 10, 393 56, Kalmar, Suède
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
3,8
Bien
160 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Terrible customer service, No response.
Terrible customer service, my order has been stuck in Germany since beginning of Jan 25 (order placed in December 24) I have emailed them numerous times and just get an automated response. I have now asked for a refund as the package is obviously lost and they will not reply to my requests. Still get an email that they are moving head office….that doesn’t stop you replying to enquiries. Not happy.
Update, so only when the tracking status eventually changes (3 weeks later) do they send me an email. This still doesn’t negate the fact that at no point did they respond to my numerous emails over 2 weeks trying to get an update. My review still stands and unfortunately I would not recommend unless you live in Sweden.
25 janvier 2025
Avis spontané
Réponse de Hatstoreaustralia
Hi,
We're very sorry for your bad experience. However, your order is still within the ETA featured/mentioned in the checkout menu.
I can see your package has already arrived to Australia and therefore post should delivered it on time, as we informed in the e-mail sent to you recently.
If you still have any questions please do not hesitate to reach out to us again however :)
Service Hero
A delayed present of a beautiful hat
Updated review: After significant delays for the product to leave the originating country (over a month with no movement), the hat finally made it! Obviously a huge backlog of items since Nov 2024 across the world for there to have been no movement whatsoever, doesn't give much hope when logistics and transport doesn't move worldwide. No response to request for further information on tracking/product delivery in the weeks before Christmas (as was a present for my partner), but got an email post Christmas with a follow-up and movement for delivery in early January.
29 décembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi,
Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case.
Best regards
Service Hero
20 business days with no update
Its been 20 business days since I ordered and my tracking number is still showing awaiting departure from Germany. I really hope this is not a scam and it looks like my christmas presents wont be arriving.
Just to add, the company's support team is suddenly ignoring my emails when previously they were responsive and saying it should arrive within the delivery period of my chosen shipping method which was 12-20 business days.
UPDATE: I have provided more information via their request here in trustpilot but still haven't received any support whatsoever. I'm concerned that these replies to ask for more info is just a way to save face and pretend that there is actual support from this awful company. This is evident in how they don't provide a name to contact and use anonymity like Service Hero in this way there is no accountability.
26 novembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Darcy,
We are truly sorry for the frustration and delay you've experienced, especially with your order being intended as a Christmas gift. We understand how important it is to receive your purchase on time, and we sincerely apologize for the inconvenience.
We have been experiencing some unexpected delays due to the high volume of orders during the holiday season, but we are actively working with our delivery partners to resolve the situation. We also apologize for the lack of response from our support team, and we are currently addressing this internally to ensure faster communication.
Service Hero
Ordered hat for Christmas was no…
Ordered hat for Christmas was no updated shiping, After a month I asked why showing from 28th Nov still in Germany,Email back says should be soon, not good enough now its weekend 21st Dec, Hat was bought 26th November, Hat store Australia, nothing about Australia there its all BS, tbe odds getting this by Christmas with 2 delivery days are very slim.Avoid it, last purchase from them.
26 novembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi SG,
Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case.
Service Hero
I ordered a cap from Hatstore
I ordered a cap from Hatstore, intending to give it to my grandson for Christmas. I didn’t receive any acknowledgement or tracking info. After 2 weeks I sent an email asking for the status of my order.
Fortunately my order arrived the very next day. The cap is great, and I received an email next day to say it appeared my order had been delivered. This correspondence was very positive and friendly, but just a bit overdue.
18 décembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Virginia,
Thank you for sharing your experience with us. We're so glad to hear that the cap arrived safely and that you're happy with it. We always strive to provide timely updates, and your feedback is valuable in helping us improve. If you need anything in the future, feel free to reach out, and we'll be happy to assist
Service Hero
Shipping ...
Hatstoreaustralia is the name of the company. However it ships from Sueden. I am now waiting for my hat since 3 weeks and it still hasn't cleared custom in Germany... I don't what they use to ship their products. My Parents send me stuff from France all the time and it takes 1 to 2 weeks max to arrive. Xmas or not. I am not sure that I'll ever receive anything now. We exchanged a couple of email with the company but they are not answering anymore.
17 décembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi,
We’re truly sorry for the frustration and confusion caused by the delay with your order. We ship all our products from our warehouse in Sweden to ensure access to our full range of hats. Unfortunately, during the holiday season, international shipments can take longer than expected due to customs clearance and increased parcel volumes worldwide.
Your order is still on its way, but we’d like to investigate the situation further. Could you please share your order number with us? We'll do our best to provide more detailed updates and assist you promptly.
We truly appreciate your patience and understanding during this busy time and want to ensure you receive your hat as soon as possible. Thank you for giving us the opportunity to help
Service Hero
Ordered a hat for Xmas gift on Black…
Ordered a hat for Xmas gift on Black Friday and I was happy to see a tracking number promptly after ordering however I have seen no updates since Nov 28 of 'cleared and awaiting international departure'. How can it not have even left Germany. Im very sad as I can imagine their shipping times per the website are incorrect and are going to disappoint a lot of people this year without gifts coming in time
17 décembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Christine,
We’re truly sorry to hear about the delay with your order and understand how frustrating this must be, especially when it’s a gift for Christmas. The tracking update showing “cleared and awaiting international departure” indicates that your package is in transit, but sometimes international shipments experience unexpected delays, particularly during the busy holiday season.
Please rest assured that your order is on its way, and we’re closely monitoring the situation. If you could share your order number with us, we’ll gladly investigate this further for you. While we aim to meet the delivery times provided on our website, external factors like increased shipping volumes can unfortunately cause delays during this period.
We truly appreciate your patience and understanding and will do everything we can to assist.
Service Hero
Three weeks and counting, no update
I ordered four hats 3 weeks ago and the so called tracking information hasn't updated for the last 2.5 weeks! Originally birthday presents, was at least going to give for Christmas and now I can't even get a reply from the company regarding my order or an update on delivery. Be very aware... yes it's coming from Sweden but 3 weeks is more than enough time and there should have been an update...
16 décembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Jess,
Thank you for your feedback, and I’m truly sorry that you are not satisfied with the delivery time. We understand how important timely delivery is, especially for special occasions.
Please note that delivery to Australia can sometimes take a bit longer due to international shipping processes, and tracking information may not always update promptly. However, we’d like to investigate your order further. Could you kindly provide us with your order number so we can look into this and give you a more specific update?
We appreciate your patience and will do our best to resolve this issue as quickly as possible.
Service Hero
A scam or just incompetent?
Purchased a hat, knowing it was coming from Sweden, but the delivery times were acceptable. Very quick emails saying that the hat was shipped and providing a shipping number Universal tracking shows this:
07 Dec 2024
01:03
Shipment booked for air transport
07 Dec 2024
01:03
Preparation for air transport with stopover
03 Dec 2024
19:01
Shipment booked for air transport
03 Dec 2024
19:01
Preparation for air transport with stopover
03 Dec 2024
19:01
Booking of new transport journey
03 Dec 2024
09:25
Transportation to destination country/destination area.
Germany
03 Dec 2024
09:25
Departure from outward office of exchange
FRANKFURT/M
02 Dec 2024
23:47
Arrvial at parcel center of origin
Germany
02 Dec 2024
23:47
Posting/Collection
IPZ-FRA
02 Dec 2024
11:00
Item received at Deutsche Post Mailterminal
02 Dec 2024
11:00
Processed at Deutsche Post Mailterminal
29 Nov 2024
11:00
Shipment information uploaded to Deutsche Post.
I have sent four emails to the Hatstore seeking information. Thus far have only received one reply which was on the order of there there don't worry. Absolutely unacceptable. At this stage I do not know if they are a scam or just incompetent. I will be giving them two more days to provide some meaningful information before taking steps to recover my payment.
Thank you for the reply. I would just like to point out that the tracking information that I posted was from the Universal Parcel Tracking system which has access to around 900 carriers including Deutsche Post and DHL. I have used this tracker many times and find it highly reliable. Further I find it interesting that an item I ordered from the U.S.A. on 13/12 so roughly 2 weeks after ordering this item is already in Australia and I will probably receive it today even will all the Xmas rush.
So today marks one month from the order date, 30 days exactly. No updates no meaningful replies to enquiries, No Hat.
So today is 36 days since the order, 23 business days. Still no change in tracking status. No reply to my last enquiry.
So on friday the 3rd of Jan, after another email from myself they replied saying that it was strange. On friday the tenth I requested firm delivery dates or a refund to which no reply was received. Then like a miracle the delivery arrives in Sydney on the 12th of Jan. I have not received it yet and do not yet know if it is what I ordered or what condition it is in. But even if it is all correct the lack of any effort by this company to provide assistance as well as the condescending attitude displayed in their emails and intermittent replies makes this a company that I could never recommend to anybody.
14/1/2025 to be fair they have now apologised for the delay and refunded the cost of the delivery.
28 novembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Matthew,
Thank you for your message. I completely understand your frustration and apologize for the delay in communication. I can see that your order is still in transit in the expected delivery time which was provided in the checkout where you choose the shipping method
The tracking information shows that the package is in transit and still progressing through the shipping chain. It's possible that delays are occurring due to the high volume of shipments during this busy time of year. Please rest assured that we are working with our shipping partners to ensure the package reaches you as quickly as possible.
I am truly sorry for the lack of response to your previous emails. We strive to provide better support, and I will personally look into this to ensure that we are addressing all concerns as quickly as possible.
Please give us a bit more time, and feel free to reach out again with any further questions. I assure you that we are not a scam, and we are doing everything we can to resolve the situation.
Thank you for your patience and understanding.
Service Hero
UPDATE:
Thanks for providing your order details.
I have checked your order and I can see it is still in expected delivery time which was provided to you in the checkout, when you have chosen shipping method. The next update on your tracking will appear when the package will be scanned in Australia and as my colleague explained via e-mail everything looks correct now and if there will be no further updated after the provided expected delivery deadline you are welcome to reach us and we will of course find a sollution
More like Hatstorescamdinavia.com
Site named Hatstoreaustralia.com would suggest the country is Australia based. Why would one need to read anymore to find out your actually Hatstorescandinavia.com when they are there to buy something. Not read your life story. Need it for Xmas to find out 20days delivery time.. stop the dodgy and change your name.
6 décembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Daniel,
thank you for your feedback. We strive to be transparent and inform our customers that we are a Swedish company, and this is stated in several places on our website.
We understand your frustration with delivery times. Unfortunately, standard shipping with Australian Post can take longer, especially during busy periods. However, we do offer faster shipping options that you can select at checkout for quicker delivery.
We appreciate your input and will take your feedback into consideration as we continuously work to improve the shopping experience for our customers.
Service Hero
I was sceptical at first but WTH
I was sceptical at first but WTH, thought Ill give it a go.....and when I got my stuff, I was happy, there exactly what I ordered. I'll definitely recommend these guys if you want hats that actually fit your massive noggin.
29 novembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Kisona,
Thank you for giving us a chance and sharing your experience :) We're thrilled to hear that you're happy with your order and that the hats fit perfectly. 😊 Your recommendation means a lot to us
Looking forward to your next order
Cheers
Service Hero
Top quality products and amazing…
Top quality products and amazing costume service. I bought a cap and the delivery company lost my parcel, after I let them knew they sent it again to me trough the fastest delivery option
21 novembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Arthur,
Thank you so much for your kind review 🫶We're thrilled to hear that you’re happy with the quality of our products and our customer service. We’re sorry that your parcel was initially lost, but we're glad we could resolve the issue quickly and get your order to you through the fastest delivery option. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help :)
Service Hero
I bought a hat from this company and…
I bought a hat from this company and was impressed by how fast it arrived from overseas. Unfortunately, the size wasn’t right for me, so I opted to return it. They made the return process easy and provided a full refund, which I truly appreciated. I highly recommend their service!
12 novembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Wally,
thank you so much for your kind words and for sharing your experience 😊 We're thrilled to hear that you were impressed with the fast shipping and that we could make the return process smooth and hassle-free for you. Customer satisfaction is our top priority, and your recommendation means the world to us.
If you ever decide to shop with us again, we’d be more than happy to assist you in finding the perfect fit😊
Service Hero
Hat store Australia 😂
Hat store Australia 😂. Wish I had read the rest of the reviews before I ordered. I purchased a camo cap well over a week ago assuming I would have it pretty quickly as from the advertising I thought these guys were in Australia. When I track my hat now it’s still in Frankfurt!!! I’ve since ordered from an actual Australian company and I’ll receive the same hat from them tomorrow. Total waste of time and money and very misleading.
11 novembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Ell,
Thank you for your feedback and sorry to hear about your experience. To clarify, we are a Swedish-based company, and all our packages are shipped from Sweden. This information is stated on our website, along with details about potential delivery times and the origin of shipments.
We apologize if this wasn’t clear enough at the time of your order and understand your frustration with the delay. While we strive to deliver as quickly as possible, international shipping times can vary.
If you have further questions or concerns about your order, please don’t hesitate to reach out. We truly appreciate your feedback as it helps us improve.
Service Hero
Absolutely love the communication and…
Absolutely love the communication and the workmanship
Love the product will definitely return
23 septembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Daniel,
thank you so much for your kind words :) We're thrilled to hear that you loved the communication and the quality of our work. It means a lot to us! We look forward to welcoming you back soon 😊
Service Hero
Had some trouble with the logo not…
Had some trouble with the logo not being able to be embroidered, Linda was fantastic and very quick to come up with a solution which still allowed for the logo to be on the hat and still look great!
Quick responses and very helpful! Thank you again Linda 😁
2 septembre 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Courtney,
thank you so much for your kind review :) We're sorry to hear about the initial trouble with the logo, but we're thrilled that our colleague was able to find a solution that worked for you. It's great to hear that you're happy with how the logo turned out on the hat!
If you need anything else in the future, don’t hesitate to reach out
Service Hero
I have tried to cancel my order…
I have tried to cancel my order AU2132390 immediately after buying and they provided the tracking number and did not cancel my order.
5 août 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Luciano,
we apologize for any inconvenience caused. It appears that your order AU2132390 was processed and shipped before the cancellation request could be completed. We have unfortunately no possibility to cancel the order while the package is already on the way to you, but you are welcome to return it for a refund. Please contact our customer service team directly so we can assist you with a return or provide further assistance.
Thank you for your understanding.
Service Hero
False advertising from Sweden not Australia
Don't know why they call themselve's Hats Australia when my order is coming from Sweden I wouldn't of ordered anything if I knew that thats just false advertisement
27 juin 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Trav,
We are very sorry that your buying experience was not very good.
We indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation.
We are very sorry that these circumstances made your purchase from us not so satisfactory.
Service Hero
Yayyyyyy I received my new cap today
Yayyyyyy I received my new cap today, it’s awesome and loving it ! Thank you Hatstore Team. I’m gonna place another order real soon, browsing now 😁
16 mai 2024
Avis spontané
Réponse de Hatstoreaustralia
Hi Raymond,
Yay! 🎉 We're so excited to hear that you love your new cap! Thank you for your awesome feedback, and we're delighted to have made you happy. Enjoy browsing for your next favorite piece—we can’t wait to see what you pick next! 😁
Cheers
Réponse de Hatstoreaustralia
Hi Anthony,
Thank you for taking the time to leave us feedback. We're thrilled to hear that you were happy with the service you received from us.
Regarding the delivery of your order, we strive to ensure timely delivery, and I can see that your order arrived within the estimated time mentioned during checkout.
If there are any further concerns or if you need assistance with anything else, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Service Hero
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