Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Voir plus
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First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Voir plus
Ordered 1500mm water blade from Hatton Koi. Unfortunately due to its popularity and great quality it was out of stock. Hatton Koi contacted at the soonest opportunity advised one would be back in stoc... Voir plus
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles d'aménagement aquatique du jardin
- aussi dans
- Animalerie
- Fournisseur de poissons en bassin
- Magasin d'aquariophilie
- Magasin d'articles pour animaux
- Magasin de poissons rouges
Écrit par l'entreprise
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
Coordonnées de contact
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, Royaume-Uni
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4,7
Excellent
153 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect ordering experience and…
Perfect ordering experience and delivery on time.
Great job, thank you.
27 juin 2025
Orderd and paid express dliverty and it…
Orderd and paid express dliverty and it arrive almost a week late
26 juin 2025
Réponse de Hatton Koi
Hi Davif,
Thank you for your order.
Your order was placed on 24/06/2025 21:40 We attempted delivery on the 27/06/2025 but no one was in to be able to receive the delivery.
We left a card to advise of the delivery attempt. Our express service is 1 to 3 business days, and we delivered within the time commitment for our express service.
Kind regards,
Paul
BRILLIANT!!
If anyone is having trouble with blanket weed or string algae, this stuff is brilliant, can't rate it enough!
24 juin 2025
Speedy delivery and items safely…
Speedy delivery and items safely arrived with fragile Mountain Tree filter media received without any damage.
31 mai 2025
Was very good with letting me know…
Was very good with letting me know straight away that my item was out of stock at the time and offered me a refund if I wasn’t happy to wait, so 10/10 for communication got my item a week later as promised 👍
4 juin 2025
Very happy with the air filters these…
Very happy with the air filters these guys provided. Quick, decent price and good P & P. (Unlike much of the competition.)
Excellent email updates and comms too.
Highly recommended.
10 juin 2025
False advertising
The picture of the Item that was advertised was not what we received. It was false advertising of the item that advertised against what we received
10 juin 2025
Réponse de Hatton Koi
Thank you for your feedback. As per our emails, the description of the product clearly states that it is the ballast of the UV and not the UVC itself. We do our best to make things as clear as possible in the listing; unfortunately, this isn't always interpreted accurately. Sorry for the inconvenience caused. Kind regards, Paul
A GREAT SHOPPING EXPERIENCE
Have purchased 2 items from Hatton Koi and the customer service shown has been exemplary. I had questions regarding the Pond Water Blade I purchased and the response to my emails was immediate. From purchasing to delivery the sales purchase was second to none. Would highly recommend to purchase your Koi or Pond related items from Hatton Koi as the products and customer service is fantastic, thank you immensely
9 juin 2025
Réponse de Hatton Koi
Thank you, Nigel, for your feedback. I look forward to seeing you again soon. Kind regards, Paul
Air Blower Replacement for Bubble Bead Filter
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal with Hatton Koi again in the future.
Many thanks :-)
27 mai 2025
Réponse de Hatton Koi
Thank you, Richard, for your kind feedback. We look forward to seeing you again soon. Kind regards, Paul
Had an issue with product resolved perfectly
Had an issue with product. Situation was resolved immediately with no fuss at all
14 mai 2025
Super fast delivery.Good communication.
11 avril 2025
Excellent service with very quick…
Excellent service with very quick dispatch time and next day delivery. Very competitive prices also. Will definitely be continuing to order from them and highly recommend.
7 février 2025
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