The Oaks Crematorium Avis 

432
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Beautiful setting for my mums funeral. We loved the open plan windows looking out onto a wooded area, with birds and squirrels. Very tranquil. Great location and lots of parking. Very happy with e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The funeral for my daughter was held at the Oaks. She loved birds so she would have been delighted to see a woodpecker and other birds through that wonderful large winding looking out onto the grass a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Beautiful, peaceful, private country setting with many squirrels and birds visible through the enormous windows during the service. Excellent modern facilities plus loads of parking. Good technical su... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The staff were so respectful and professional. They supported my family during a very difficult time and made the whole process much easier from instructions carefully on how the men carry the coffin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de crémation
  2. Cimetière
  3. Directeur funéraire
  4. Entreprise de pompes funèbres
  5. Société financière non banquière

Écrit par l'entreprise

Set in 8.5 acres, The Oaks Crematorium is surrounded by beautiful ancient semi-natural woodland and wildflower meadow, providing a picturesque setting for the Crematorium building which has been sensitively designed. As well as creating a space that is relevant for all cultures, ages and beliefs, it provides a tranquil sanctuary for the bereaved, inspired by its natural setting.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

432 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(432)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very kind and understanding and took…

Very kind and understanding and took the time to show me around the grounds and were been respectful - beautiful venue clean bright and very welcoming not dark and depressing like some older style crematoriums.

7 octobre 2024
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Réponse de The Oaks Crematorium

Dear Ms Robinson

Thank you for taking the time to leave a review and for your kind comments regarding our grounds.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

My husbands funeral.

Well organised, all went smoothly.

Everything we asked was no trouble.

9 octobre 2024
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Réponse de The Oaks Crematorium

Dear Tina

Thank you for taking the time to leave a review. We are pleased that your service at The Oaks went smoothly and was well organised.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Webcam was rubbish wasted 95.pounds

I had a problem. But they sorted it out straight away 100% service

7 octobre 2024
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Réponse de The Oaks Crematorium

Dear Mr Peter Thomas Faggtter

We are sorry to hear of your experience with the Webcam and would like to speak to you in more detail to understand what you experienced on the day. We use a reputable company to provide this service to our clients and any feedback that may have impacted your experience is important for us to investigate.

The manager from The Oaks will be making every effort to contact you to discuss your concerns.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Lovely surroundings

Lovely surroundings. Easy access.

10 octobre 2024
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Réponse de The Oaks Crematorium

Dear Jane

Thank you for leaving a review and for your kind comments regarding our grounds. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Glad to have chosen The Oaks

The staff were kind and helpful and the setting is beautiful and peaceful being surrounded by trees and open spaces at a distance from housing though new homes are being built nearby. We are glad we chose the Oaks.

22 août 2024
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Réponse de The Oaks Crematorium

Thank you for taking the time to leave a review and for your kind comments regarding the setting at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 1 sur 5 étoiles

Distastfull

Everything thing at the service was fine the reason for the 1 star review is that I find it very distastfull that we are asked to do a customer service review for a funeral

3 juillet 2024
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Réponse de The Oaks Crematorium

Dear Mandy Houghton,

Thank you for taking the time to leave a review.

We are sorry that you feel asking for a Trustpilot review distasteful, this is not our intentions.

We feel that asking for reviews for all of our sites gives information to our potential visitors that can help make hard and difficult decisions a little bit easier at their time of need.

Kind Regards
Emma Connors
Head of Crematoria and Burial Grounds.

Noté 5 sur 5 étoiles

Service was amazing for my dad we so…

Service was amazing for my dad we so greatful oaks never been there best send fo r my dad thank you so much no words how my family and I still talk about today xx

2 octobre 2024
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Réponse de The Oaks Crematorium

Dear Ms Sackley

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks were able to provide such an amazing service for your dad.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Lovely peaceful place

The whole layout, from the ease of parking, to the lovely building. Now the helpful staff sorting the memorial for my husband. The only thing that spoilt it was the usher. He rushed us out of the chapel before the final music was finished even though we were the last service. I've since found out he was from the CO-OP . Maybe it would be better to use one of your staff for this job as they clearly don't care. He was obviously in a rush to get home. Other than that, everyone at The Oaks have been lovely.

17 juillet 2024
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Réponse de The Oaks Crematorium

Dear Anne

Thank you for taking the time to leave a review. We take pride in our site and any feedback is gratefully received.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Beautiful grounds and friendly staff

Beautiful grounds and friendly staff

19 août 2024
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Réponse de The Oaks Crematorium

Dear Rlah

Thank you for your kind comments regarding our grounds and staff at The Oaks.
These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Family members funeral

Crematorium nicely presented staff always helpful not
Only for my Mothers funeral but with help making an entry in the memorial book.Excellent communication between the crematorium and undertakers making the service run smoothly

26 juillet 2024
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Réponse de The Oaks Crematorium

Dear Russell

Thank you for taking the time to leave a review. We are pleased that our colleagues were so helpful, not only during the service but with the entry in the memorial book.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Everything was just right

Everything was just right. It was so light , the music was played perfectly when my mum was brought in, the photos was played to the music changing in time . It was such a beautiful view looking out the large window with a calming view and a sense of peace. A perfect place for a beautiful soul to have a beautiful send off.

19 août 2024
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Réponse de The Oaks Crematorium

Dear Tara

Thank you for taking the time to leave a review. We are pleased that everything at The Oaks was just right for your mum's service.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 4 sur 5 étoiles

The Oaks

The staff were kind, supportive and caring. The actual room for the service was clean and bright, the recorded service was well presented. Didn't leave any flowers as others were out in the open and had faded quickly. Would have liked a more welcoming place for relatives and friends to meet to celebrate the life of our loved one.

25 juillet 2024
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Réponse de The Oaks Crematorium

Dear Mrs Horswell

Thank you for leaving a review. We are pleased that our our colleagues at The Oaks were so kind, supportive and caring.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

The whole thing from the beginning

The whole thing from the beginning
To the end

3 juillet 2024
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Réponse de The Oaks Crematorium

Dear Kate

Thank you for taking the time to leave a review.

We take pride in our site, and any feedback is gratefully received.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds


Noté 5 sur 5 étoiles

Professional

Professional, understanding staff and immaculate setting.

30 septembre 2024
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Réponse de The Oaks Crematorium

Dear Brendan

Thank you for your kind comments regarding our grounds and staff at The Oaks. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

So well run very professional done my…

So well run very professional done my dad proud

12 août 2024
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Réponse de The Oaks Crematorium

Dear Ken

Thank you for your kind comments regarding The Oaks and our staff.
These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Very friendly and in a great setting

Very friendly and in a great setting

2 septembre 2024
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Réponse de The Oaks Crematorium

Dear Pam

We take pride in our grounds and any feedback is gratefully received.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Our mum's service was so special

Our mum's service was so special and our family highly recommended The Oaks as a special place for a funeral.

30 août 2024
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Réponse de The Oaks Crematorium

Dear Steve

Thank you for taking the time to leave a review.

We are so pleased that you found The oaks such a special place for your mums funeral.

We will pass on your kinds words

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds



Noté 5 sur 5 étoiles

Lovely surroundings

Wonderful send off for our mum......would highly recommend The Oaks 😊

24 juillet 2024
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Réponse de The Oaks Crematorium

Dear Sue

Thank you for taking the time to leave a review.

We are pleased that the Oaks gave your mum a wonderful send off and for highly recommending us.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

Efficient without being pushy

Efficient without being pushy, thoughtful and sympathetic but very understanding. Gave good advice and very helpful I was told many times by those attending that it was one of the nicest funerals they had ever attended, in fact several said they even enjoyed it.

28 août 2024
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Réponse de The Oaks Crematorium

Dear Colin

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks were so thoughtful and understanding and made sure that the service was so nice.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Noté 5 sur 5 étoiles

A truly calming & beautiful location

The Oaks provided the most wonderful location for my husband’s cremation service. The staff were considerate & respectful, coping brilliantly with the numbers that attended (well over 200) The venue & grounds are well designed & I particularly appreciate the fact that the coffin sits to one side, with the view of the trees ahead of you. This made so much difference to me. Thank you for allowing me to say goodbye to him with such dignity & love.

28 août 2024
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Réponse de The Oaks Crematorium

Dear Jane

Thank you for your kind comments regarding our grounds. site and the staff who you found to be considerate and respectful.

These will be communicated out to our team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds



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