Hawco Group  Avis 

164
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From a simple phone call to owning a brand new Audi Q5, that’s what your staff managed for me without any hitches…. Pleasant, easy to understand, knew exactly what we required & came up with the goo... Voir plus

Noté 5 sur 5 étoiles

Huw, was excellent to deal with very straightforward and pleasant excellent communicator and I actually bought the car without seeing it. He sent me a video showing me all of the important aspects.. a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We don't react well to salesmen pressuring us to buy so had walked away from other garages doing very good finance deals. The salesmen at Hawco allowed us to look at the car without pressure, but a... Voir plus

Noté 5 sur 5 étoiles

Knowledgeable salesman,Craig Spooner, helpful but not at all pushy happy to give us time to decide if we had chosen the right car for us. Took time at hand over to explain the controls and numerous f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Concessionnaire Audi
  4. Concessionnaire Volkswagen
  5. Garage automobile
  6. Vendeur de voitures d'occasion

Écrit par l'entreprise

Hawco Group has been proudly serving customers across the north of Scotland for over 70 years, earning a strong reputation for friendly, professional service and a commitment to putting customers first. Now part of the John Clark Motor Group, Hawco Group continues to operate Škoda, Volkswagen and Audi dealerships in Inverness, Elgin and Peterhead, maintaining its long-standing local presence and trusted approach. We offer a wide choice of new and used vehicles, supported by comprehensive servicing, parts and aftersales care. We believe our relationship with customers goes far beyond the initial purchase, and delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is central to everything we do.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

164 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(164)

147 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A pleasure to deal with from start to finish,

A pleasure to deal with from start to finish, Sarah was excellent. Second time Iv bought from HAWCO even though I’m from Aberdeen and will use again in the future.

2 février 2026
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Réponse de Hawco Group

We're so glad to hear you had such a positive experience and that our team provided excellent service. We truly appreciate your continued loyalty and look forward to assisting you again!

Noté 5 sur 5 étoiles

Conor and the team at Highland Audi…

Conor and the team at Highland Audi have looked after me for a long time now and always make the process so smooth from initial enquiry to hand over. Thoroughly recommend Highland Audi, thanks again

8 février 2026
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Réponse de Hawco Group

We are so glad to hear that our team consistently provides a smooth and positive experience for you. Thank you for your kind words and continued support!

Noté 5 sur 5 étoiles

Conor from highland Audi

Conor from highland Audi
He was a huge help throughout the whole process. Super easy to talk to, always quick to answer questions, and just made everything feel way less stressful. Really appreciate all the help

1 février 2026
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Réponse de Hawco Group

We're so happy to hear about your positive experience and that our team member was able to provide such helpful and stress-free assistance. We truly appreciate you sharing your kind words with us. Thank you for your wonderful feedback!

Noté 5 sur 5 étoiles

New car purchase went very smoothly.

Pleased with the process of purchasing a new car and trading in our old car. Aaron the salesman was very helpful and made the transaction run smoothly.

28 janvier 2026
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Réponse de Hawco Group

We're so glad to hear that your car purchasing and trade-in process was smooth and positive. We appreciate your kind words about our team member's helpfulness. Thank you for sharing your experience!

Noté 5 sur 5 étoiles

well looked after

I was well looked after throughout the process of giving a car back and selecting a newer model by the sales team, especially derek Morris who made the transition simple and easy

31 janvier 2026
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Réponse de Hawco Group

Good Morning, Jean.

Many thanks for your review and feedback, which I will ensure is passed on to Derek and the management team at Volkswagen Inverness.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

An easy and pain free process from…

An easy and pain free process from start to finish. There was no pressure to purchase, just straightforward advice and detail.

2 février 2026
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Réponse de Hawco Group

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Inverness.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 4 sur 5 étoiles

Dealing directly with same person…

Dealing directly with same person throughout process was good although amount of paperwork was very daunting

2 février 2026
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Réponse de Hawco Group

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

Excellent service and non pushy…

Excellent service and non pushy salesman . This garage is a delight to do business with . You are offered tea/coffee on arrival with a non rushed chat to salesman without any pressure whatsoever. Would buy a car from here again .

2 février 2026
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Réponse de Hawco Group

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Hawco Skoda.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

Excellent service from beginning to end

Everything what was effectively and efficiently done. The whole process was excellent . Couldn’t fault it whatsoever. All questions answered.

1 février 2026
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Réponse de Hawco Group

Good Morning, Douglas.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Peterhead.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

Personal service

Personal service with continuity across all communications. Helpful discussion and demonstrations. Friendly.

1 février 2026
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Réponse de Hawco Group

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Elgin.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

Excellent

All staff I have dealt with are very efficient and knowledgeable, everything went well with changing my vehicle

31 janvier 2026
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Réponse de Hawco Group

Good Morning, Alexander.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Highland Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

Excellent service from Hawco

The Hawco salesman found me a car and arranged its transport up to Inverness for me. He kept me up to date throughout the whole process and gave me a good deal on my trade in.

21 janvier 2026
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Réponse de Hawco Group

Good Morning, Duncan.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Hawco Skoda.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

Efficient and pleasant

Efficient, helpful and communicative service from several people in different places made a fast purchase straightforward.

30 janvier 2026
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Réponse de Hawco Group

Good Morning, Graham.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Volkswagen Inverness.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 1 sur 5 étoiles

Car required minor work which only…

Car required minor work which only should have taken 1-2 hours was charged 3 and half hours labour. Labour costs was excessive for minor repair will unfortunately not be returning for service of car.

29 janvier 2026
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Réponse de Hawco Group

Good afternoon, sorry to read about this experience with us, I believe our service department have now been back to in touch with you and I hope all has been resolved. Thank you.

Noté 5 sur 5 étoiles

Top quality service by Highland Audi.

Top quality service by Highland Audi.

Very professional from start to finish. The documentation piece which is usually painful, is very straightforward.

Communication was excellent throughout the purchase. From Erin in sales to Callum in the handover, they made sure I had all the information I needed, and didn’t rush it through to get me out the door.

The car itself is amazing, really well presented for handover day too.

22 janvier 2026
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Réponse de Hawco Group

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Erin and the management team at Highland Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 5 sur 5 étoiles

Once again excellent service!

We were thinking of downsizing and weren’t sure what we wanted, we have had Audi’s for some years so they were our 1st choice and once again we weren’t disappointed. Conor was great and listened to our needs and after a couple of test drives in different models we purchased our Q3!

29 janvier 2026
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Réponse de Hawco Group

Good Morning, Hilary.

Many thanks for your review and feedback, which I will ensure is passed on to Conor and the management team at Highland Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Noté 3 sur 5 étoiles

Van was due in Novemeber 2025

Van was due in Novemeber 2025, it arrived end Jan 2026, on colection of van it had only 14% ADBlue volume so this has to be topped up, also after driving it home the rear lining fell off inside the boot area, I have managed to put it back on but suspect it will need doing correctly at next visit to garage which is just an inconvenience to me. Van also handed over with minimal fuel, after spending £58k on a van, the least that can be done is fill it with fuel, even if its added to the cost thats ok, picking up a new van then having to go straight to filling station is just bad customer service. The VW app still not working, so that also needs resolved.

28 janvier 2026
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Réponse de Hawco Group

Good Afternoon Mr Robins, very sorry to read about your experience when collecting your new van, I have passed your details to our sales team, so they can contact you directly to get this resolved. Many thanks.

Noté 5 sur 5 étoiles

From my first contact with Hawco (Erin…

From my first contact with Hawco (Erin Wood), I was impressed by the way my enquiry was handled and ultimately to the purchase of my SQ2.

26 janvier 2026
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Réponse de Hawco Group

Good Morning, Lorraine.

Many thanks for your review and feedback, which I will ensure is passed on to Erin and the management team at Highland Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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