Haws Watering Cans Avis 

I made an error with the address details so my parcel couldn’t be delivered at first but when I got in touch with Haws Tandy was super helpful and proactive getting everything sorted for me. The house plant mister I ordered is lovely too.

I recently encountered a little hiccup when the support sprout on my beloved Haws watering can decided to part ways. Without missing a beat, I reached out to Haws, and their customer service was nothing short of spectacular. They promptly acknowledged the issue and offered a replacement, proving that their commitment to customer satisfaction is as sturdy as their products.

The design of Haws Watering Cans is top-notch. Every element is crafted with the utmost care, combining practicality with a sleek aesthetic that makes gardening feel like a luxury. This brand is a true champion in the garden, ensuring that every plant-parenting experience is as flourishing as their green creations.

Choosing Haws means investing in a piece of gardening excellence. Their tools don’t just fulfill their purpose they elevate the entire gardening encounter. Kudos to Haws for not just meeting but exceeding expectations, and nurturing customer relationships as well as they nurture our gardens!

Have been buying Haws watering cans for years and have always been pleased with my purchases. The customer service when there was a problem was very quick and efficient.

When my beautiful watering can arrived with damage whilst in the mail, I contacted Haws who promptly responded to my email and replaced the can in question. Old school quality item, new school customer service.
Thank you.

With regards to the review I posted in August regarding the quality of my watering can, I would just like to add an update to say there still hasn't been a response from Haws.

Perfectly made products with a customer service attitude that is second to none.

Remarkable customer service. Andy spotted that we had a ferrule that had corroded onto the spout of our aged watering can. He told us how to remove it and we bought the perfect replacement. Thank you Haws!

Responsive informative and proactive - and even sent me a replacement for an antique (well ancient) perished part ... so generous too!

My 4yr-old Haws watering can developed a leak in the base. They arranged to replace it completely within days with no fuss. Remarkable customer service, highly efficient, pleasant to deal with and still an excellent product. Could not fault my experience with them and highly recommend both their product and customer care. D.Conway, Northumberland

What a fantastic company. I had an old watering can from them which must be 10 years old. Unfortunately, the two wooden handles got a bit rotten and I wanted them replaced but they had stopped selling them. After contacting them Steve responded to say he would try and get two made for me. Next thing I knew they were in the post with at no charge.

This is why you buy premium products. You get fantastic after sale care.

Couldn't recommend highly enough. I have three of their watering cans and they are all beautifully made.

Bought a brass spritzer (mister) in 2021/22 and only started using it this year. The mister handle fell off so I contacted Haws directly whom I purchased it from.

Haws wouldn’t do anything as it was outside of warranty, despite me only just using it now which I mentioned to them.

I went to publish a negative review on their website, but, to my amazement the review never got published as soon as I pressed submit. I refreshed the webpage a few times etc but the review never appeared. I then went on to email Haws about my review not being visible and the advisor - Josh, confirmed that reviews take a day or two to publish and that someone would be in touch to discuss my review via the review platform. Neither of this happened, they only publish good reviews which I think is completely misleading about their products.

False reviews, poor quality product, no I would not recommend.

EDIT/REPLY TO HAWS:

No, you did not send me a new mister in 2021, you sent me a replacement watering CAN in scarlet red because your water rose kept falling off. That was another fault for a different item purchased at the same time. Get your facts right and improve your products and stop filtering off the bad reviews from your website. Shambles of a company!

Excellent service from Haws. Ordered a watering can rose via Amazon, who unfortunately picked the wrong one. Haws rectified the issue very swiftly and sent me the correct rose free of charge.

For all those people complaining about cans splitting due to freezing, ice can create a pressure of upto 100,000 psi. It is unrealistic to expect a steel watering can to be engineered to withstand such force.

I have bought two very expensive Haws watering cans and neither has lasted well. The first was an expensive steel one which was left in the greenhouse over winter with about a pint of water still in it. The frost must have got in and the EXREMELY thin base split - useless rubbish! The second is a plastic greenhouse can of which the body has lasted rather better, but I am now after about six years on my third rose. They do not appear to be made of uv stable plastic, and split after about 11/2 or 2 years use, so you get a jet of water instead of droplets.
Latest update, Haws has sent me a new, modified watering can which appears to be more robust, and enough plastic roses to last me a while. I’m hoping these will last longer than my original ones. So, thank you Haws.

Following on from the most wonderful, professional customer service at Haws we have received the fabulous watering can, this is a quality product, my brother in law who is mad on gardening was extremely impressed with it and he should know his retirement is now spent in the garden.
It's great to have companies that specialise in products and are there for you if you have any problems, wouldn't hesitate to recommend Haws thank you

Exemplary service. I’ve used Haws watering cans forever and the roses on two of them were leaking and spraying water in different directions. I found the Haws site to buy new cans. It was better than that though: spares are available so I saved myself a lot of money. I placed an order for three new roses about 10am one morning and they were delivered the following day just after 9am by Royal Mail. Fantastic service.

Somehow my order for a new large metal watering can and some brass watering roses, got mixed up and the wrong can minus roses, was delivered to my daughters address in the UK. I only discovered the problem and missing roses after I collect these and had returned to Dublin, Ireland with them! I contacted Haws and their response and actions to fix the problem could not have been better! Without even telling me... they shipped, by express delivery, the correct items to my address in Dublin! Which after Brexit isn't that easy and much more costly! So I very much appreciate this as well as the outstanding quality of their product. I already have several of their watering cans, but this can will be a gift to our eldest son, who now has his own garden to maintain. Thanks again to all the team at Haws. It's great to see that some traditional quality British products still survive.

I already own a few of their older cans, and treated myself to a new one a while back. Unfortunately it started leaking, but they took it back and fixed it under warranty without fuss. They make good watering cans, should last a long time and seem to have an on the ball customer service chap. Not sure my most recent can is quite up to the same standard as the old ones, but it is still a very nice bit of gardening kit.

Had a problem with a Haws watering can, but now resolved to my satisfaction.
Thank you Haws

Further to my review in March and conversations with the Marketing Director i have now had the leaking can replaced with a new can. I have also been assured that the fault, not just experienced by myself, is being investigated with a possible design change. Such a positive change in customer service

I recently damaged the spout on my vintage Haws watering can which has given many years of good service. The company assured me that the can could be repaired as good as new. True to their word, it has been returned to me today in perfect working order. It's refreshing to receive such great customer service on a product that was bought so many years ago.