Haybrook - Chapeltown Estate AgentsAvis 

The communication from Haybrooks Chapeltown is dreadful. In Chapeltown, there is a small team with a manager Emma, and Michael, the assistant manager. Michael sold my house, which wasn't a brilliant experience as he made minimal effort to write an appealing writeup to sell my property. However, this isn't my main complaint. I have a property rental business and looking to expand my portfolio. I reached out to Michael via email a couple of months ago to discuss my plans but didn't receive a reply. I bumped into him in the local Tesco car park a few days later, and I mentioned the email, which he confirmed that he had received, and he suggested he would reply.
I waited a couple more weeks and sent an email reminder but no reply. Then two weeks later, I sent a third email using the same email trail to ensure I sent it to the correct email address. Again no reply! I called their office and got through to their triage phone service. No reply! Then I finally got to the office and complained about the lack of replies. The lady I spoke to was Emily, who seemed offended that I dared to complain and reluctantly had the manager call me back. I talked through my requirements with Emma and asked her to get Michael to call me back. No reply! Today I called the office again and spoke to Michael. He said that he hadn't replied because I was rude to Emily!
Furthermore, my requirements didn't match his role within the business. I assumed that my looking to acquire several properties from an assistant manager responsible for selling properties on behalf of Haybrooks was a good starting point. However, I was wrong. Emma did give some helpful advice and suggested that their rental management was poor as Hillsborough managed it. She referred me to one of their competitors who solely deals with rental management in Ecclesfield.