Hazel Harper Avis 

Scam merchants.
I made an order the beginning of May, was informed the next day it had been dispatched, 6 weeks later no sign of product and tracking details don't work. Contact company for update to be fobbed off that item was still in transit. Another 4 weeks pass and still no sign, I ask the company for a refund as I have not received product, their response was that as the item had been dispatched a refund would not be possible unless I returned the item (difficult to do as I'd never received it in the first place!). Luckily I paid through Paypal, I raised a dispute and a couple of weeks later (Hazel Harper never responded to the claim) I received a full refund courtesy of Paypal.

Avoid at all costs!!

THE WEBSITE IS A SCAM!

I ordered a product for around roughly $30 and it has been over 4 months and I did not receive product. I do not know if this is related or not but shortly after ordering from this website an attempted £1500 was hacked from my bank account. Luckily the money wasn't taken as the withdraws were pending. They are not very good at replying to emails either despite me addressing the issues above all they said in recent email 12 days ago was "We already contacted the shipping company and they said that your order was held at customs and we are now in contact with them. Once your order is released in customs, your order will arrive within a week. So we are asking if you can still give us 1-2 weeks for us to deliver your order." Well if product is not received within the next 2 days I will be contacting my banks fraud department and discuss with them this website - as 4 months is ridiculous time to wait for a small product.

This company is a scam I purchased 2 items months ago and have not received them their number listed on the site is not in service and they are not replying to emails.

Disgraceful and appalling customer service! I have sent over 15 email trying to get the product I purchased back in March 2017 - They don't give a SHI-T about their customers and makeup LIES constantly. So.... Deal Hasel Harper, I hope the refund that I was entitled to for $16.98 USD that you had no intention of getting back to me was worth it.

I've been scammed !!! Going on 3 months now and still nothing. This company is obviously in the business of scamming people. I can't believe how many people are having the same problem. I called my bank and filed a claim.. I suggest more people do the same. I will also report the to the BBB

I ordered for almost 3 months now and have not seen anything. This is a F**king scam!!! one of the worse company ever and I don't know why this person is so dam stupid but know how to create a website to screw people up??

Received item but the remote control is broken in half. Can't get anyone to answer emails and their customer service phone number is disconnected.

This company is ridiculous!
I have waited 3 months a well as alot of other people! Un-freakn-believable! I have got no response after sending them proof that the tracking number is non-existent!
I am LIVID!!!!
They have been ignoring all my emails..so i took the next step into getting my money back, i contacted my bank and disputed the purchase, i had explained to them all the details of those 3 1/2 months, explained i never received my item and mentioned i had all the emails since the beginning, if you dont do this you wont get yours back. If you decide to give it a go with this company, my only advice is..Keep your emails, it will help you!

Total scam company. Placed an order over 3 months ago and still haven't gotten it! Now I'm blocked on the email list so I can't send anymore to them. Just kept getting the same one back saying had been shipped and gave me a tracking number that doesn't work. Says "item not found" I don't know how I can get a refund...

Product came not in original boxing. No instructions. Damaged and didn't work and they do not care at all.

Made an order over 3 months ago and never received it. During the time I've asked multiple times where my item is and then asked for a refund multiple times and everytime I was met with the same response 'your item is due to be delivered today'. Obviously it never was. The tracking doesn't even work, it just says item not found.
Luckily I paid with PayPal so I opened a dispute case and during it Hazel Harper were the ones that escalated it - saying my item via the tracking info has been delivered! I knew it hadn't but I tried the tracking they supplied in the dispute again and it still says item not found! Rubbish company, I hope PayPal help get me my money back.

Probably the worst company I have ever dealt with do NOT buy from this company. The biggest scam ever refused to send refunds cannot track the items. the list goes on and on.....

I have been waiting almost 3 months for my product. Even though it is obviously lost, no offer has been made to send a new one and a refund has been refused since the product is still, "in transit." My last 2 emails have gone unanswered. As far as I'm concerned, this is a complete scam.

I placed a order in April. It is now August and I have yet to receive the product. I have e-mailed several times requesting a refund and the same general response it sent to me.
You can't call goes to voicemail and tells to e-mail.

SCAM...I hope someone sues them, placed a order in March. Never received the product and I've asked for a refund several times, and now no ones responds and the only way to reach them is through email because a recording picks up when you call. Everyone go to their facebook page and write SCAM all over their wall.

Yes, they are the scam company, I ordered on June 6th, 2017 and have not received the order yet. I asked for a refund and they refused. Then I emailed them twice last week and they have not responded! I should have read the review first before purchase it.

So DO NOT ORDER anything from them!

Complete scam, ordered 10 weeks ago and never received anything. Every time I inquire, they send me canned message that it may take up to 4 weeks though we are in the 10th week.

I would give 0 stars if I could.
Ordered the charcoal toothpaste back in February still haven't received it 5 months later! I have emailed and get the same response its still showing up as in transit so they cant refund which is BS its has obviously been lost and they don't want to refund me.
Avoid this company.

I wish I had read these reviews before I forked out money for something apparently I'll never receive!! It's been 8 weeks since I was told my item shipped. I've emailed several times, and just like the others received an auto generated response, with a fake tracking number. This company is a JOKE! Customer service is nonexistent!!! I wish I knew then what I know now!! DO NOT ORDER ANYTHING FROM HAZEL HARPER...YOU WILL BE RIPPED OFF!!

Waiting time very long for the producet I ordered. The customer care is really a joke. Only standard oneliners instead of giving answers to my questions.