useless - ordered £300 of hurdles, which never arrived. no answer to phone calls, no reply to emails. waited a month and then reported it to bank as breach of contract for non delivery
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Lisez les avis des autres
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Hazel Hurdle World, where we blend craftsmanship and nature’s beauty to create timeless garden masterpieces. With a passion for elegance, we handcraft exquisite hurdle fences that bring sophistication to your outdoor oasis. Embrace the allure of a garden redefined – where dreams take root, and inspiration blossoms
Coordonnées de contact
124 City Road, EC1V 2NX, London, Royaume-Uni
- 0208 088 2269
- Info@hazelhurdleworld.co.uk
- hazelhurdleworld.co.uk
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Disappointing service.
Sadly not the service I expected, but I ordered 5 Hazel fence panels and from day one had to chase for a delivery date, eight weeks later, multiple phone calls and emails I still hadn’t received my product.
I found it extremely difficult to contact the company to get progress updates and this in the end and after much trying led me to cancel my order. Sadly the company only contacted and made responses to my request for a refund after I contacted my bank and reported them and after I left a review on Trust pilot.
Sadly the company seemed more concerned about my Trust pilot review than my experience as a customer.
I get it that small businesses can experiences difficulties but if they can’t complete orders they shouldn’t take more until the issue is resolved. The company finally admitted they were having some unexpected issues which led to delays. But in the end approx 8 weeks and the frustration led me to cancel.
If the company had communicated promptly and openly from The outset I could understand. Initially I thought I’d been scammed as the communication was that bad and no one expects to wait that long for a product.
All of this is a shame as I’m also a small company and had ordered the panels for a client, due to the delay I lost their business. However I kept in contact with my client and apologised for the delay but they unfortunately had to go else were. Again it’s a shame as some reviews for Hazel Hurdle World looked great and I really liked the idea of supporting a small company of craftsman, but was sadly let down
I hope they managed to sort things out as the product does look outstanding. But for me my journey with this company is at an end.
15 juillet 2024
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