Haji Baba Halal Online Avis 

Absolutely rubbish service!...
Waited 1week for order to arrive, no reply from customer service after messaging...
And when it did arrive poor quality red meat expensive and was full of fat!...
Will not be ordering again NEVER😡...

I have lived in Crawley for a long time. I used to go other local meat shops. However for the last 10 months I have started going to Haji Baba meat shop in Asda Crawley and the service has been really excellent under the supervision of Nazim, he is very friendly and offers amazing customer service. I would really recommend Haji Baba meat shop in Asda Crawley not just because of the amazing customer service but also the hygiene.

I wish I could give them a negative review. My experience is just like most of the people here. This company is run by criminals. They take your money and don't refund you if they don't deliver. Even if you call them 100x they don't do anything. Hope this company gets shut down, it's terrible.

Please read below the final email sent to this fraudulent company. Please note since I have spoken to them they replied from an email address of HR department, lol I was wondering if I have ever applied for a job there 😅.

((I just spoke to you that the order of lamb was booked for qurbani. To my surprise the collection is on 2nd August 2020, which means me and family will have no qurbani on eid. On website during the booking misleading information was provided. I requested you to provide me an in-house complaint procedure, still waiting for it. In addition to this i noticed that there is no reply to my emails. 

I therefore request you to refund me the full amount to my bank accountno.......... you have taken the money from my card so it was not appropriate to ask me to providee you with my account details. 

As I mentioned to you that I will take this matter further to let the people know about this scam. 

Your deceiving information has left me and my family in a vulnerable situation that in this crucial time we can't even order the qurbani from another place. 

You have kept us away from a religious practice, which happens once a year.

You were informed that I will put a review with an order reference number for the general public to view and be aware of this fraudulent company.)))

Regards

Ordered boneless meat but they hid the meat with bones under a layer of boneless. Name is hajibaba but no respect for Islamic teachings

Lovely meat, wouldn't go anywhere else. 5*

Worst service ever. I ordered meat online and they sent me a rotten meat parcel. I have tried to call and email them several times but their customer service is that bad that no one even have that curtsy to reply or respond to my complain.
Will never recommend anyone !

Would give 0 stars if I could, fraudulent company do not buy from them, take your money and do not ship order and claim your order has slipped through the system, customer service is atrocious spoke to an ‘Adeel’ who was by far the rudest ‘customer service agent’ I have ever come across. Their delivery charge is also extortionate just steer clear and spend your money elsewhere

Prices are higher than local butchers, which absorbs the "Free Deliver" charge.
Chicken with option of being cut arrived whole
Chicken breast with option of being cut arrived as whole breast pieces.
Lamb with option of cutting into small pieces arrived in large pieces.
No response to any form of communication.

Caution - They may not adhere to your chosen delivery date - with order arriving early (so no space in freezer) or vary late.

Poor quality and poor service. Total disappointment. Waste of money. No respect for customers.

No matter how it is.The hallal company are the germs of the nation.Our respects and supports are always for them .I personally have a great salute for them.Hallal is the base of our living,So I can't skip hallal for a negative thoughts.Hallal is our standard and priority.So if we had bad comments we keep it for us.By the way bad comments promotes and built up confident for the growth of the company.kind regard!

ABSOLUTELY VILE!
I urge potential customers to stay well clear of this fraudulent company!
My order never arrived, I tired emailing (they do not have a reachable email) and calling (always goes to the answerphone) multiple times and got no reply!
They are nothing but thieves, I can assure you most of the online 5 star reviews are probably fake!
Save yourself the money and hassle DO NOT order!

I recently placed an online order worth £60 and once it arrived, it was smelling bad and the whole meat was stale. I sent Haji Baba’s team an email about it but no one has responded back to me. Never shopping here again. ‬

Fresh meat and very good quality and sausage is best I am very happy with haji Baba meat customer services is very good

I am regular customer of Haji baba meant it’s very good quality and good customer service great

My order finally came just as I was about to ask the bank to cancel the transaction. It came several days late with no communication from them. While the whole chicken was what I ordered, I received what appeared to be 500kg(or even less!) of steak and I paid around 9 or 10 pounds for that. On the bright side, the packaging was very good with cold packs and everything was fresh.

After reading all the reviews I was a bit skeptical about the delivery process and how they’re delayed a lot and are mission items however I did received what I ordered exactly. The only negative point is that it was a day late. I was meant to receive it yesterday which instead I received it today. Overall the meat is good.

Worst customer service in the World, never answer the phones, phone always goes to Voice Mail. You leave message and no one gets back to you.
Email them and they do not respond, they seem to have multiple email and domain accounts and if you email all of them you still won't get anyone.

Heard they had people having to go their main office in Enfield for Refunds

Tried to find out about my order and no would get back to me, in the End had to claim off Credit Card Company - Unless you buy from your local Asda Store would not recommend buying from them online.

Excellent service, I ordered on Tuesday and received my order on Friday. Everything was packed nicely except, 200 grams was short in chicken sausages. I called them and they immediately apologised and refunded the money. I don't know why some people have put negative comments. Brilliant service, brilliant meat, brilliant packing.