healistic.net Avis 47

Really positive experience with Healistic. Everything was straightforward and well organised, and I felt supported throughout the process. Communication was clear, there were no unnecessary delays, and the service delivered exactly what was promised. It’s refreshing to deal with a company that feels reliable and genuinely cares about doing things properly. Would happily recommend.

Great experience and would use again definitely recommend!

Perfect experience - 100% what I was looking for. Love it 🚀

Really enjoyed the experience from end to end, easy to get access to everything I needed.

System for payment easy to use. Confirmation received by email and good tracking system. Polite courier and delivery confirmed.

A prescription was sourced on 19th Dec in an emergency. I was assured by the health provider that I would receive the prescription before 24th Dec and therefore could present at a local pharmacy. However I then get a message from Healistic on 21st maintaining that they had not received the paper prescription , only an electronic one and due to the type of medication it could not be released until they had it . Until then I’d never heard of them. I can see that this service is very helpful to Dr’s but it wasn’t actually that helpful to the patient. But there also may have been a mix up via the medical provider.
Initially I was told I would receive a paper prescription for a medication that’s pretty expensive, however its cost varies significantly. I then get told that the prescription has in fact gone to this pharmacy, delaying accessing a medication that someone had been prescribed for over 8 years . This then caused a forced and painful withdrawal over the 12 days of Christmas, to someone who isn’t physically well . I did send an email explaining all this but got a very clipped message stating “ don’t need the patients background “ . Holidays were involved but there was a four day period before holidays started , plus another full day when DPD was operational but apparently the driver forgot to collect it ?
This maybe a useful tool to private Dr’s but it definitely let this patient down pretty badly .

Great service, good options for choose delivery times

Superb hands on team that can fix any issue quickly, we use Healistic to deliver prescriptions to our patients in a timely and ordered fashion, always prompt to respond and action on behalf of our patients. Uber easy website to use and navigate. Thanks Zak and Daniel !

Customer service lady is extremely helpful kind and very considerate. I have to say great staff you have.

If there was a ZERO star I would choose that. This is the THIRD time that my delivery is postponed without requested. I was at home the whole morning to wait for the delivery. NO-ONE was here. This is totally and utterly unacceptable. Most pathetic service EVER!!!!

Summary:
For people out of London that can afford to be in all day this service is good. But without time slots it’s painful and if you happen to miss a delivery and work it might mean you don’t get vital medication.

Detail:
On delivery my phone had run out of battery and the driver refused to wait for 2 minutes for it to charge to provide the code.

However there’s no way to reschedule a time to suit or talk to the delivery company directly. They simply attempt redelivery the next day at the time of their choosing.

So if you miss a delivery at the weekend and happen to be at work during the week… you won’t be getting anything at all because they’ll just keep attempting delivery whilst you’re out !!!

Probably won’t affect most people but those who can’t guarantee being in all day it’s worth noting as it may be easier to go to the pharmacy at a time of your choosing.

Attentive and professional. Amittai is a credit to your team. Thank you

The service is incredible. It's made my prescription deliveries so smooth. The customer service is fantastic too. They respond really quickly and resolved my request with ease.

Immediate, helpful and super nice customer support.

some web sites are easy to use. Yours is not. It is redeemed by your telephone girl/lady who probably has wings too

Extremely helpful customer service! DPD went to the wrong address with some medication I needed quite urgently. I phone Healistic, got through immediately, and was helped by Sabiha who arranged for DPD to return to the correct address very soon after. Thank you for the help!

Fast and reliable service with excellent customer contact. Will definitely use again.

I would have given it a 5 star 🌟 if it wasn’t for a technical issue, submitting my order request. Customer service was great though and I like the speedy and clear process of ordering and receiving. I will certainly use them again. 👌