Healthier Weight Avis 

My video conference with Heather was excellent. She explained everything in great detail. At the end of the meeting I had all the information I needed. Great experience.

Great follow up in first 2 weeks then nothing, missed 1 call on bank holiday weekend that was 10 days ago, no call since
Surgeon and hospital were great

I had my gallbladder removed on the 25th August at Burcott Hall hospital. This was arranged for me by my health co-ordinater Heather from the healthier weight group. She was lovely to speak to and put me at ease from the first point of contact. A date for the surgery was given to me immediately with a link containing my surgeons details.
After reading a few negative reviews I was a little nervous as to what to expect but I can now say that this is one of the best hospitals I have had treatment in. My surgeon Mr Daskalakis was very understanding and addressed all my concerns. The staff are phenomenal 👏 so supportive and caring. They went above and beyond and I can't thank them enough.
Many thanks to the healthier Weight group for making all the arrangements for me.
Many thanks
Tasina khan.

My experience was a very good one thanks to the stuff they are all kind and helpful . The surgeon was a very good one that i was able to go back to my normal life 3 days after surgery without any pain

Very helpful all the way through, from initial starter conversation to date. The team are very caring and quick to respond. I'm glad I chose healthier weight. My surgery was at The London Independent Hospital with Mr John Loy and I'd chose him again too.

I couldn’t fault the hospital I had my surgery at. The staff there and the care was amazing.
I have found all but one of Healthier Weight’s staff friendly every time I have spoken to them.
I’ve had a few problems after my operation and to be honest at times felt horrendous. Healthier Weight did check in with during this time however it felt limited with what they could do or offer and I was often left to seek medical attention through 111 or my GP. This might be due to the distance between them and myself.
My biggest disappointment is my surgeon Mr Singhal. Pre op very friendly and chatty. Post op it felt like a conveyor belt. I could hear him saying the same thing to each patient before he came into my room to speak to me. One morning he came into my hospital room. Spoke two sentences and then walked out again. That was it. Didn’t ask me how I was, or how my night had been. This really upset me as I already felt rubbish.
Even with my problems post op he has never once reached out to me to check on me and I also don’t have a follow up with which I find unusual.
Healthier Weight staff also reached out to him when I was having problems.
He may be an excellent surgeon but he needs to improve on his bedside manner, people skills and communication.

Very friendly, helpful staff

Amazing team who helped me when I needed them the most

Great communication would definitely recommend 5 stars

Helpful all ring to make sure am ok

Really friendly and informative from initial enquiry through to consultation. Didn’t feel any pressure to book after this. I’m now almost 4 weeks post op and I couldn’t have asked for a better experience during my time at Burcot Hall. I have had phone calls with the nurses since surgery and they have been very supportive. Would highly recommend!

Incredible service.
Fabulous after sales. Always on the end of the phone should I need anything. Best decision Iv made.

I had gastric sleeve surgery with Healthier Weight in January 2023 and have since gone on to lose 8 stone (110% of my excess BMI)

You might be reading this whilst doing your research on weight loss surgery, trying to get an idea of which company to go with, or if the price of staying in the UK is really worth it.

Getting this surgery with Healthier Weight was the quite simply the best decision of my life. Not only have I completely changed physically and mentally, but the care from the Healthier Weight team has been second to none. From my initial enquiry about weight loss surgery with Healthier Weight the team have been warm, empathetic, incredibly knowledgable and really understand the journey their patients have been on to arrive at the decision of having weight loss surgery.

Prior to surgery the team called to check in and see how I was, post surgery a nurse called me over the 3 days after I was discharged to check how I was and answer my numerous questions, I’ve had a call with a dietician, and calls at 3, 6, 12 and 18 months to get a progress update. They also provide you with a number you can call to speak to one of the team if you have any questions outside of your check-ins. Each member of the team I’ve spoken to throughout this journey has been a true professional and made me feel so supported and cared for.

Don’t get me wrong, weight loss surgery is not easy. It’s a huge learning curve and a complete lifestyle change, but knowing I could call Healthier Weight at any time if I had a question or needed guidance was invaluable.

Sending such a heartfelt thankyou to the Healthier Weight team for helping me change my life and doing so with such genuine kindness, support, care and empathy at every single step. I really can’t recommend them enough.

Healthier weight, have been at the nurses Dr and receptionist have been very helpful.

The aftercare is shocking. I would’ve received better if I went abroad.
No check ins, no explanation of how I should eat after major surgery, luckily for me I joined an open Facebook page who provided support so I managed to get through.
Tried to complain, ironically healthier weight so everything electronically until it comes to complaints (has to be printed and posted) abit of a delay tactic if you ask me.
I wouldn’t recommend to anyone.

The facilities were very clean and all the staff were very helpful and supportive .

I needed surgery urgently: consultation, pre-op and surgery were done within a week of my initial request.
All staff involved, from administrative to nursing and the theatre team, were kind and caring.
A week on from surgery (gallbladder removal): I feel healthier than I have for months, can already move around easily and energy levels improve daily.
Thank you

Listened and asked appropriate questions and gave
Good advice

From start to 3 years down line I highly recommend these people the aftercare is brilliant and nothing is too much trouble

the hospital staff were friendly and reliable. hospital care was brilliant. the only criticism i have is i left being told healthier weight would contact me and explain everything for after my dismissal. it would be nice to leave the hospital with the liquid food to get me started on my recovery. hospital didnt tell much about the recovery foods i must take. but i hadnt heard from healthier weight so i wasnt sure what i needed to have . ie proteins, calories, vitamins etc. maybe healthier weight can assist by offering a starter pack or something to help . after all the op does cost a lot of money for the care. i even had to leave go to a chemist in my condition and buy dissolvable paracetamol as i was not issued any and the hospital doesn't sell it. pre care perfect, op care perfect , after care could be improved.