Hearourvoicestore Avis 

I ordered a t-shirt from Hear Our Voice company, and the quality was not good. There are white streaks on the design. I reached out to them for a "replacement" and was first told the product "met their campaign expectations and that it would not refund my money. Mind you; I just wanted to exchange it.

I sent a follow-up email and received this response from the company...

We sincerely apologize for the trouble this has caused you! Based on our policies, we do not offer refunds or exchanges for your order. However, we do see that the product you received does not match our high-quality standards.

In the interest of customer satisfaction, we would like to offer a 20% refund to your account. Please let us know if you accept this resolution so we can assist you as soon as possible. We look forward to improving your experience.

Thank you again for reaching out to hearourvoicestore.com! If you have any additional questions, please do not hesitate to contact us by responding to this email.

Kind Regards,
Alice
Customer Service

Even after admitting the quality was NOT good, they refuse to replace or fully refund the damaged product.

They claim to not offer refunds/exchanges, however, on their website it clearly states they do.

Their refund/replacement policy from their website.

What is your return policy?
Due to the nature of our print-on-demand and dropship products, replacements or refunds are provided only if the product is defective or materially different from the description on its respective site.
You must submit a claim within 14 days of the delivery date.
Shipping and handling fee are not refundable. Refund will be processed only for the unit price that applies for refund.
If there's an issue with your product, please submit a claim through our online form. You'll need your order number and the email address you used to place the order. We will use this information to look into a replacement or refund and prevent future errors. If your order qualifies for a replacement or refund, we will determine which of these is more appropriate on a case-by-case basis.

With this business, If you plan to buy from this company, don't expect:
1) good quality
2) good customer service
3) replacement/exchange/refund

Quality material, fit true to size, good design graphics. Quick processing and shipping.

I liked that the company kept notifying me of the status of my order. I ordered a poster and it was packed in a hard cardboard box to prevent wrinkling. Also, it was shipped out immediately and arrived quickly. The poster is absolutely beautiful! Thank you!

My shirt turned out excellent. It looked remarkable and fit accurately. Price was also very affordable. I’d definitely recommend this website to everyone.

The t-shirts are made of really soft and comfortable material. They fit nicely. Great quality prints as well. Professional team to work with and really quick turnaround. Thank you.

My overall experience with these guys has been sensational. I would definitely order again from this website and recommend it to all my friends.

I don't trust!! Because they have no contacts number and address or website.
I lost a lot of money without my knowledge shopping and to hard contact them

I've ordered all of my tees from this website. Exceptional service and top-quality material with pro-level printing. Can’t recommend them highly enough.

I received a shirt with so many printing voids that it is unwearable. I followed the company's procedure for requesting a replacement, including photos, and my claim was denied. They also do not accept returns so I was out $34. I filed a payment dispute with PayPal and they IMMEDIATELY refunded my money. The speed of the refund leads me to believe that there have been many more complaints made to them about HearOurVoicestore.com.

Best shirt ever! Love the design and colors. Fits great and the feel will only get better!

I ordered a sweatshirt with a saying on it and it has been processed very quickly. However, I received 2 further emails the next day from the company saying I had left the item in my cart. I went back and purchased it only to receive 2 more emails of that ilk. I checked my account, which had been charged twice. They refused to cancel the order and on day 3 have already shipped both sweatshirts.

Awesome shirt! Love the message and love the quality!

I ordered 2 tank tops both large. They each were made in different countries, 1 from Vietnam and 1 from Haiti. The one from Vietnam was perfect but the one from Haiti was way too small, even though it said it was a large. I can't wear it. When I contacted the company, they wouldn't do anything, saying it was what I ordered. Technically, it was but you don't expect the sizes to vary so much coming from the same company. Their sizes are all over the place so beware you may not get what you think you are ordering!

Quality t-shirt, good sizing, excellent selection and great imaging! Very satisfied customer!!

My t-shirts arrived quickly and looked fabulous. However, one of them had a slight hole in the front. But customer service quickly rectified it with a speedy replacement. Thank you guys!

I ordered two t-shirts ("The Supremes") for myself and my daughter. I love these for the message for women and girls as well as the quality of the shirt. Happy to support this forward-thinking company.

I love my new sweatshirt from HearOurVoice! It’s meaningful to me, the quality is great and the customer service is outstanding. I would absolutely suggest their online store for wonderful gifts for others as well as yourself!

I ordered the 5 supremes tshirt, never got a response that they got the order or when it would be shipped but...they sure did charge me right away. I have no way of getting a hold of them to find out why they charged me what they did or IF I will receive the tshirt.

My experience with this site was very satisfactory. They kept me abreast of each stage of my order from inception to delivery. Looking forward to supporting you in the future.