Heatcare South Boiler Service Avis 

257
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Years ago we had a 'service contract' with a well known provider. When it came to it, it meant nothing and it took ages to get the boiler sorted. Since then we have used Heatcare South whenever we ha... Voir plus

Noté 5 sur 5 étoiles

We have just had our annual service and as always it was first class. Paul looked after our previous system and when it expired after about 15 years he installed this new one. 6 years on his regula... Voir plus

Noté 5 sur 5 étoiles

Excellent service and would highly recommend Heatcare South Ltd Paul has serviced the boiler at our hall for the past 3 years. Very accommodating on fitting us in at specific times of the day, a... Voir plus

Noté 5 sur 5 étoiles

Paul has serviced our boiler now for some years. He is punctual, professional and gives sound advise when needed. We receive an annual remider for servicing, and when booking Paul he always ensures he... Voir plus

À propos de l'entreprise

  1. Chauffagiste
  2. aussi dans
  3. Service d'installation du gaz

Écrit par l'entreprise

Our lead engineer Paul has over 30 years trade experience and set up Heat Care South Boiler Service back in 2001. Paul is a manufacturer trained engineer who specialises in the service and repair of gas boilers. Paul also undertakes Landlords gas certificates. Most boilers are still serviceable, Paul carries spare parts for Worcester, Vaillant, Glow Worm, Ideal, Baxi and Potterton even some of the older obsolete parts. Although not coming round to sell you a new boiler Paul can advise on the latest A rated high efficiency boilers if your existing boiler is to old or unsafe to economically keep servicing or repairing.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

257 avis

5 étoiles
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4,9

Tous les avis

(257)

32 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Service from an Experienced Engineer

I must commend Paul the engineer who visited my home this morning to fix my malfunctioning boiler for his exceptional knowledge and expertise. Not only was he able to accurately diagnose the issue with my boiler, but he also effectively repaired it in a timely manner. His attention to detail and problem-solving skills were truly impressive, and I felt confident that my boiler was in capable hands throughout the entire repair process.
Paul's professionalism and dedication to his work were evident from the moment he arrived at my home. He conducted himself with a sense of professionalism and courtesy, taking the time to explain the repairs he was making and answering any questions I had about the process. His clear communication and ability to convey technical information in an understandable manner further demonstrated his expertise in the field. I was truly impressed by his commitment to ensuring that the job was done correctly and that my boiler was functioning at the level I expected before he left.
I am grateful for his expertise and for the peace of mind that he has provided me with a functioning boiler. I would not hesitate to recommend him to anyone in need of a skilled and reliable engineer for their faulty boiler systems.

26 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent and Professional Service

Paul was excellent- I was needing a good few new parts and upgrades on my combi boiler, and Paul was able to get everything done in one day over a couple hours . The convenience of having this done so swiftly was greatly appreciated. Very professional and I will without a doubt be using Heatcare South Boiler Service in the future again. Communication was excellent as well. Prompt replies with all information needed . Highly recommended

14 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Very thorough and helpful

Very thorough, great care with installation, came out just before xmas, and very careful to check about potential additional work and whether it was truly needed or not (it wasn’t, saving me £££s). No problems with boiler so far after many months of use, and excellent and approachable customer service for help and advice.

21 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Gas boiler replacement

These guys replaced my gas boiler. A very speedy, professional and friendly service. I always use them for my annual service and they're always reliable and trustworthy.

18 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

What great service!

Our new boiler was installed by Heatcare South 6 years ago and since then Paul has come each year to service it. We receive a reminder each year that the service is due, we arrange a date and we are always pleased to see Paul who is a pleasure to deal with. We would recommend Heatcare South to anyone planning to have a new boiler installed or to have their current boiler serviced. Heatcare South every time for us!

10 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Boiler replacement

We have been using Heatcare South for many years to service our boiler, which has finally come to the end of its life. Paul organised the replacement of the boiler and pump etc including a full system flush. The work was carried out very efficiently by Ben with all rubbish cleared and the system fully tested and running in a couple of days. I would highly recommend this company and have already booked a service for the new boiler next year.

2 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

First class service...

Was recommended Heatcare South by a neighbour of mine when our old boiler had been condemned by the gas board. Paul came round had the parts on his fan and fixed the issue when I had been told the parts were obsolete. A life saver would definitely use again.

10 mai 2024
Avis spontané
Noté 2 sur 5 étoiles

Additional costs could have been avoided

Called Heat Care South to fix our old boiler which had stopped working. After a few hours and a cost of £400, the boiler was again working. We were offered to replace a couple of parts that were damaged. We assumed that after having worked on our boiler, Paul would know the work required to replace the parts and went ahead. That was a big mistake! He came back and after some time and several calls to the manufacturer, we were told that he could not replace the parts as it would involve removing other parts to have access to the broken parts; however, we were charged another £156. For someone with 40 years’ experience and having already worked on our boiler a few weeks before, this additional cost could have been avoided. We are not happy at all!

21 mai 2024
Avis spontané
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Réponse de Heatcare South Boiler Service

Hello Ann further to your review.

On the initial visit I explained to your husband who was at the property that the boiler was a 19 year old combi boiler with numerous signs of leaks and corrosion and that any attempt to repair can cause further issues.

I advised it was probably best to replace the boiler at that age but if he wished I could attempt repair.

I did manage to get the boiler working but the boiler required burner heat pads as yours where spilt.

On the second visit the front pad was installed the rear pad could not be installed due to not being enough access without removing the heat exchanger which would have resulted in further labour charges and potentially further issues. At this point your husband declined further works.

I would like to take this opportunity to apologise but as explained to your husband who was at the property prior to the initial works attempting to repair old boilers can be problematic.

Further to receiving your feedback I have now introduced a written customer works disclaimer for all customers with boilers over 15 years old which explains the potential financial implications of attempting maintenance works with no guarantees on older appliances.

This should avoid any further confusion for our customers.

Noté 5 sur 5 étoiles

One in a million!

Paul has been servicing my boiler for twenty years. Couldn’t manage without him. Totally trustworthy and a brilliant engineer!

10 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service …

Great service from Hollie in the office who responded to my enqiry and kept me updated on my appointment. Paul came out and serviced my 15yr old boiler. It was leaking CO and he showed me the readings. He was able to repair whilst out and did a tidy and efficient job. Would recommend and use services again.

10 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

A true professional at work

I have a tenant who is difficult to track down, Paul stayed with it and following a need to place the boiler again coordinated the install. Very satisfying
to believe you can leave the job in the hands of a true professional.

28 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Trustworthy, reliable professional

For my annual boiler service I use Paul at Heatcare South. He is easy to book an appointment with and comes when you expect him to. He has reliably serviced my boiler for a number of years and I have found him to be trustworthy and good value.

29 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Professional, Friendly Service

Heatcare provided a seamless service, from efficient booking to post-service customer care. Paul, who serviced the boiler, was punctual, knowledgeable and polite. I'm very pleased with the service and I'll use Heatcare from now on. Highly recommended.

29 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Reliable and responsive

Paul is responsive, helpful and reliable. He has helped me with my boiler a few times in the last few years finding the issue quickly and resolving it on the same day. I've been going to Paul for nearly 6 years now and he's never let me down.

27 février 2024
Avis spontané

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