Heat Geek Avis 

James of JLD Gas & Renewables provided and excellent service. We were kept fully informed throughout the process and were free to contact by phone at any point if we had any questions. At the initial appointment, James completed a thorough assessment using the Heat Geek Zero Disrupt software and we were provided with a comprehensive report very quickly - all of which had been fully explained to us. The installation itself was professionally undertaken, including having to correct some of our existing pipe work which had been incorrectly fitted. All was left clean and tidy at the end of each day and we were ultimately supplied with and efficient heat pump system which is fully appropriate for our needs. The only minor set back was a delay in the delivery of the Heat Geek 250l water cylinder, which meant that James and his team had to go off site for 2 days. James was not responsible for this issue, which was clearly beyond his control; he equally undertook additional work to reinstall our old cylinder to ensure that we were not without hot water throughout this period. James also provided a return visit 1 week later to ensure that all was running well with the system - which it was.

Your Review of your Installer:
The Heat Geek website provided a user friendly interface. Following our application we were kept fully informed of all the necessary steps within the process, and of any action that we personally needed to undertake. We were contacted promptly by our local installer who proved to be excellent from initial assessment to final installation. We would recommend Heat Geek to anyone considering a Heat Pump system.


Thanks again for trusting us with your heat pump project and for your first review.

Best,
Andrew

Everything went according to plan, except for the gas connection being disconnected. We still needed gas in our utility room, so this resulted in and additional cost with our builders, which could have been avoided. Maybe something for heatgeek to add in initial work proposal form. if the client wants gas connection to be removed or not.

Your Review of your Installer:

Excellent, ASHP system has just been installed. So I guess I will be able to write up a detailed review only after 1 year or so. So far the installers, communications etc has been a seamless experience.

Your Review of Heat Geek:

Really good install James was really good and very helpful explained everything about the system and cleaned up after. Would highly recommend.

Your Review of your Installer:

Very good service

Quick efficient and effective

Very good experience from tender to final install. Staff are very knowledgeable and helpful. Highly recommended 

From the very beginning of the process, working with Heat Geek has give us the confidence to finally make the decision to install a heat pump: living in a 100 year old house with 100 year old drafts through floors, walls and roof was making us nervous about whether this was realistically and option, but the thorough appraisal of the property that was fed in to The Algorithm has enabled us to be confident that this can now be done. Overall project management has been excellent and Nick and his team at Duo Heating and Renewables, the recommended contractors, have been excellent in every way.

The care taken over the design and the precision of the installation were impressive. There were a couple of understandable delays which were communicated and explained to me. I'd have liked a little more protection of the surfaces in my kitchen, but most things were left tidy, and rubbish was all removed. They were generally helpful though.

Alex (Cortex Heating) was absolutely brilliant. From the outset when he did the original survey I felt confident. His work was extremely neat and his knowledge of the system that he fitted was fantastic and he was patient when he was asked rookie questions. Since the system has been fitted it has surpassed my expectations for keeping the house warm and I was surprised by how quickly hot water can be supplied by a heat pump. I would, without reservation, recommend Heat Geek and Cortex Heating for a heat pump installation. 

Heat Geek recommended Delta T as a preferred installer and I could not be happier. The website is easy to use, gives the best advice and make possible upgrades easy to understand with full pricing included. The zero disrupt install could have replaced my gas boiler without the need to upgrade anything else but I chose to upgrade my 26 year old water cylinder and I am extremely happy that I did. I would highly recommend Heat Geek to all of my friends and family

Your Review of Heat Geek :

Heat Geek communications were spot on, there portal providing everything needed to get the job approved booked in and approved by DNO etc. Portal also took deposit and final payment invoices along with providing all documentation from initial quotation, DNO approval, gov discount and mcs certificates. Also all the system manuals etc in pdf format. Little video explained the process clearly, no hassle at all. 

Your Review of Installer provided by Heat Geek i.e. Ecospec Ltd :

Great from start to finish, nice knowledgeable friendly guys. Answering any questions I had and worked late most day to less inconvenience the household. Even came up with a change in location to place Heat Pump first day on the job, different to where originally planned. Was our choice to go with new location but could have stuck to original plan. The guys even fix leak on the two radiators I changed out prior to start of work. Had a laugh and a joke as work progressed, just quick stress free install. They also remotely monitor system stats, will be making contact and maybe a return visit when weather cools and heating is actually used. Too warm at moment to have heating on. Hot water all working well without need for immersion heater. So all in all I am very pleased and satisfied with every aspect of the install and functionality thus far.

The best tradesmen experience ever. From the initial research on heat geek YouTube channel then booking the survey to the actual survey was the best process ever. Having the actual installer doing the survey works very well because you can ask questions and get the correct answers. The other quotes/surveys we had done were done by staff who didn't have the correct answers. The other quotes we had were much bigger pumps which were unnecessary and they wanted to change the water tank which we only had installed last year. Heat geeks used the existing tank and it works perfectly. The install went perfectly, very professional and completed on time, the handover was very informative and easy to understand. All in all I highly recommend Heat Geek for the best experience.

The process from the quote to booking the survey to receiving the certificates and making payments all went very well. Very easy to understand everything on the website

Always at the end of and email with exactly what I required. The only downside is that there isn't someone to speak to but, in reality, it isn't required once you have your local heat geek assigned to you.

There is a wealth of information available on the website for anyone thinking of making what we now realise is the obvious choice in low carbon technology.

Would be nice to have more information available about the DNO process as that took longer than any of the heat geek processes combined.

HeatGeek and Green Energy Renewables provided a great service from start to finish. Everyone involved in the installation of our Vaillant heat pump was professional, knowledgeable, helpful and friendly and the job was completed in a very short time with minimum disruption. The system works well, despite some other major installers saying it was impossible to fit in our house, and at a fraction of the price quoted by other companies

From the first contact Barrie and his team have shown real knowledge of the transition to the Air Source Heat Pump. All appointments were clearly made and adhered to, great care was taken not to damage our property during the process and all was tidied up before they left.

Very good customer service and timely response to my queries.

Daniel and his Team from Heatify were a pleasure to work with from the first contact to the completion of the project. Daniel was obviously Top of the Class during his Heat Geek training as he answered every question with and explanation that made complete sense. As a retired engineer who had researched the Vailant Heat Pump and the Heat Pump Mini Store in detail aswell watching around 100 of Adams YouTube videos everything about the installation made complete sense. I would like to thank Daniel and his Team (Heatify) along with Adam and his Team (Heat Geek) for a totally professional, first class installation. Many thanks Steve and Jayne

Review of Heat Geek:
The installers were excellent. They knew what they were doing individually and as a team. Very professional and respectful. First class

Review of your Installer:
Excellent. I had every confidence the team knew exactly what they were doing.

Our whole experience with Heatgeek and our installer Ed Findlay has been fantastic throughout. From our initial survey Ed explained the whole process and had the knowledge to answer any questions or queries. Throughout the design phase we made several amendments as we wanted the latest versions of particular kit. Special mention to Ben at Heatgeek who ensured it all got done and we were kept informed of timescales. Ed reached out prior to our install so we knew exactly what to expect. Install took about a week and Ed and his team were a pleasure to have in our home. The standard of work is fantastic and although it’s early days the system appears to be working great, We're looking forward to seeing the long term efficiency savings. I wouldn't hesitate to recommend both Heatgeek and Ed Findlay. A++

Findlay Heating were professional throughout the whole process. From initial survey to commissioning they could not be faulted. They are a father and son team who were always on time and carried out the work proficiently and tidily. We could not have asked for more.

From beginning to end the whole process was amazing and the level of service was fantastic, I would highly recommend.

They kept in touch throughout the process.