Beautiful games, poor customer service
The company makes absolutely beautiful games. 5 Years ago we bought a backgammon board for more than € 600.
Not real leather but very nice leatherette. After 3 years the leatherette came off. They used the wrong kind of glue. It was clear the whole series boards they made have the same problem. They don’t repair the boards. They have a turning in policy. When you buy a new board (cheapest board with the same size and look and feel, but real leather costs €1200) they will refund you €600.
A nice gesture, but I don’t want a board that expensive.
So I am stuck with a €600 board that looks very very bad.


