The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing compan... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I wanted save some money by switching to Helcim But now I regret it. I gave all the information they requested waited for the approval process. I got approved. They let a few payments go to my account... Voir plus
L'entreprise a répondu
Jocelyn Yet was incredible to work with. She made our Helcim onboarding simple, efficient, and stress-free. She was responsive, knowledgeable, and took the time to make sure everything was set up prop... Voir plus
L'entreprise a répondu
We are West Vancouver based accounting firm. Helcim is fast and reliable. Their system is modern and easy to use. Our on boarding agent Ana was really helpful and informative as well. Whole transition... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Helcim
Écrit par l'entreprise
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
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Price
Coordonnées de contact
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4,1
Bien
915 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The negative reviewers mostly are…
The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing company less likely to be a front for terrible scammers.
We set up invoicing. We like the checkbox to pass card fees to the purchaser (wishing only that there were a corresponding control to pass the 1% ACH option's fees to the customer).
We had trouble with CSV import of customers.
We like that we can generate an invoice, actually accept payment via paper check or Zelle or whatever, and still mark it as done in Helcim.
We wish we could upload a backing PDF with the invoice, but have a workaround for that.
14 avril 2026
Avis spontané
Réponse : Helcim
Hi there,
Thank you for sharing such a thoughtful review! We’re glad to hear you value the onboarding and compliance process, and that features like invoicing and payment flexibility are working well for your business.
We also appreciate your feedback on passing ACH fees, CSV imports, and attaching documents to invoices, these are great insights, and we’ll be sure to share them with our product team.
Thanks again for taking the time to share your experience, we truly appreciate it!
Best Regards,
The Helcim Team
I wanted save some money by switching…
I wanted save some money by switching to Helcim But now I regret it. I gave all the information they requested waited for the approval process. I got approved. They let a few payments go to my account so I assumed everything was cool. Wrong. There trust team have been holding my money for 7 days now. Requesting more information. The way they do business does not make any sense whatsoever. I’ll stay with Square it cost more but they never play any games with the money. Helcim seems very Scammy. And to request more information after being approved is insane. This should have all been apart of the approval process. They charged me a service fee but won’t release my money. Does that make sense?
8 avril 2026
Avis spontané
Réponse : Helcim
Hi there,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Avoid: can't do ACH from US
Sales rep sold us something they can't do and led us down a rabbit hole. They told us we can process ACH payments from the US, but evidently we can't. What's the point of being able to set up two terminals (one for CAD and one for USD) if at the end of the day we can only take ACH/direct debit from Canadian clients. It's fine that they can't do it but you can't get the same answer twice from their team. Waste of time, use stripe, avoid this company.
3 avril 2026
Avis spontané
Réponse : Helcim
Hi Victor,
Thank you for sharing your experience. We’re sorry for the confusion regarding ACH payments. We understand how receiving conflicting information can be frustrating, and we appreciate your feedback as it helps us improve our communication and clarity.
Best Regards,
The Helcim Team
By FAR the worst customer service ...
By FAR they have the worst customer service I have ever experienced ... extra charges on my credit card, returning equipment has been a nightmare, and if you do not follow-up on your submitted tickets you will never hear back from them. I have yet to have a good interaction with their support team. Your much better off going with something like Square.
If customer service is important to you then I would avoid Helcim at all costs.
10 mars 2026
Avis spontané
Réponse : Helcim
Hi Kurtis,
Thank you for sharing your feedback. We’re very sorry to hear about the challenges you’ve experienced with equipment returns, billing, and support follow-ups. This is not the experience we want for our merchants, and we take your concerns seriously.
We’d appreciate the opportunity to review your situation and help resolve any outstanding issues. Please reach out to our team directly so we can work with you to address these concerns.
Best regards,
The Helcim Team
Réponse : Helcim
Hi Tarek,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. If you have any questions, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
I started shopping around and signed up…
I started shopping around and signed up due to their website showing fewer rates. After I did my first transaction and them asking so many questions about my transaction, I finally received my payment after about 2 weeks. Then I get a fee slapped on me for over 3.5%. Not at all what the website said when I signed up. They would not reverse anything or help. As with other disgruntled customers - stick with what you know. This is horrible and they rob you blind!@
25 mars 2026
Avis spontané
Réponse : Helcim
Hi there,
Thank you for sharing your concerns, I understand why this feels frustrating, and I’d like to clarify how Helcim’s pricing works so there’s full transparency.
Helcim uses an interchange-plus pricing model. This means:
Interchange fees (set by Visa, Mastercard, Amex, etc.) are passed through at cost. These are the fees charged by the card networks themselves and vary depending on card type (debit, credit, rewards, corporate, etc.).
Helcim’s margin is added on top of the interchange at a flat, clearly defined rate.
The total fee depends on card type, network, and payment method, which is why corporate or rewards cards often have higher effective rates than standard consumer cards.
So while some cards may carry higher costs due to the network’s interchange, the system is fully transparent, and merchants with higher volume can reduce the margin via the volume discount.
Best Regards,
The Helcim Team
If I could give fewer than 45 stars
If I could give fewer than 45 stars, I would. Unfortunately, I came across this company whose business philosophy seems to be to suffocate small businesses by withholding their money and taking days to review transfers, claiming nonexistent risks. They want to see client contracts, budget approvals, bank statements—everything that is confidential for a company. We've even had to show them everything just so they would pay us for the hard work we've done. There is zero willingness to help; it's truly a platform that wasn't created to help but to economically strangle businesses. Please stay away and look for other options. I hope many entrepreneurs can read about this bad experience before it's too late.
About your answer: It’s very clear to me what kind of company you are. I have no interest in having any further contact with you. Your strict policies are a disaster for small businesses. Your mission is to destroy businesses, not to support them.
22 mars 2026
Avis spontané
Réponse : Helcim
Hi Jaynie,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. If you have any questions, please feel free to send an email to creditrisk@helcim.com.
Best regards,
The Helcim Team
My company was with another credit card processor.
My company was with another credit card processor for 25 years. Costs were rising so we checked out Helcim.
We sent in all our credit info and we received a Helcim account. We are a mini storage facility and charge customers cards monthly. We did not require the customers CVV numbers when processing customers cards. When we started to process our first customers card the Helcim site asked for the customers CVV # . We did not have that as we were never required to provide that from our previous provider. We stopped and contacted Helcim Customer service. We were told they would respond in 3 business days. I waited a day then tried to enter another credit card from a customer that I happened to have a CVV number for. When I started entering the info I received a pop up message from Helcim. It stated 'We are sorry, you are not a good fit for Helcim" ?? I was shocked! They had approved my account. I immediately called the Helcim sales person that set us up.(by the way,he was great). He expedited things and I received a response from Helcim trust and safety. " Hello, hope you are doing well" you are not a good fit for Helcim.
No explanation why, just shut out. Meanwhile we are stuck here with no credit card processing. I quickly called 2 other credit card processors and was quickly approved when they found out about our situation.
We were set up with a processing company in 36 hours and were able to resume business. The new provider jumped in and saved the day.
There are other companies out there that have rates as good as Helcim with much better service. Shop around.
18 mars 2026
Avis spontané
Réponse : Helcim
Hi Doug,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions regarding this decision, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Brandon was amazing
Brandon was amazing, efficient and friendly! He helped me get valuable credits/promotions on my accounts. Awesome service!
20 mars 2026
Avis spontané
Réponse : Helcim
Hi David,
Thank you for sharing your experience! We’re thrilled to hear that Brandon was able to provide efficient and friendly support, and help you take advantage of valuable credits and promotions. Your kind words mean a lot, and we’ll be sure to pass them along to him!
Best regards,
The Helcim Team
They take payment from your customers…
They take payment from your customers then hold it for a week at least before sending the payment on to your bank account. Although their processing fees are cheaper than most, there is a reason. Stay away from this processor. Absolutely ridiculous customer service.
19 mars 2026
Avis spontané
Réponse : Helcim
Hi Matthew,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. During these reviews, funds may take longer to arrive in your bank account. That said, our internal teams are always working to make this process as smooth as possible and to process cases as quickly as we can.
Best regards,
The Helcim Team
Helcim cost us money!!!!!!
Well, here we were, ready to do good business with Helcim. They led us to believe that everything would work out. We completed all required requests, established our account by being approved, set up our platform, activated it, sent out invoices, had three (3) transactions and it was all being processed, understanding that the first few "batches" of business would be reviewed to make sure everything was in order and it would take an extra few days, as is with [they claimed] every merchant and then all transactions would process in a couple of days.....
Have spent a lot of time with customer service people fixing things and getting it all dialed in and then out of nowhere this email comes to us:
"Unfortunately, after reviewing your account and recent batch(es), we have determined some details surrounding the business are not in line with our risk policies. We would love to help every business without exception, but we are not always able to clear all the requisite regulatory hurdles"
I am waiting to hear back from them what in the world this all means......very vague and unclear......what do they mean "some details surrounding the business"? "not in line with our risk policies"? "......clear all the requisite regulatory hurdles"?
I/we are extremely frustrated because we choose Helcim over others understanding that our type of business fit their parameters.....we are very low risk in any financial transactions - all our transactions going through Helcim either are generated from our clients or agents within our agency......we are very sensitive to the aspects of KYC and understand that all too well in out industry -
Someone should have flagged us before we spent all this time setting this up and sending out invoices - they have wasted our time and money.
Maybe the best advise we can offer someone looking for a merchant is stick to the known ones out there.....square, stripe, etc......
19 mars 2026
Avis spontané
Réponse : Helcim
Hi Denis,
Thank you for sharing your experience with us, we truly appreciate your feedback!
As a financial services provider, Helcim is required to follow strict KYC, KYB, Risk, and Anti-Money Laundering policies. Because of this, we conduct account reviews at the point of sign-up and periodically during your time with us. The outcome of these reviews determines our ability to continue the business relationship and may be based on factors related to compliance with our terms of service or business operations. If you have any questions regarding this decision, please feel free to send an email to trustandsafety@helcim.com.
Best regards,
The Helcim Team
Helcim cares about its customers
After checking all the main Card Processing companies, we decided to use Helcim because of the great professionalism and kind service received from the Sales Specialist Monish Parwani, who held our hand patiently every step of the way. Employees like him are what make companies like Helcim great.
18 mars 2026
Avis spontané
Réponse : Helcim
Hi there,
Thank you so much for sharing your experience! We’re thrilled to hear that Monish was able to guide you through every step and provide the kind of professional support that made your decision easier. It’s wonderful to know that our team members are making a positive impact, we’ll be sure to share your kind words with him. We truly appreciate your feedback and your trust in Helcim!
Best regards,
The Helcim Team
Helcim is easy to use & saves us money
Helcim is easy to use, saves us money, and offers helpful assistance when needed.
10 mars 2026
Avis spontané
Réponse : Helcim
Hi Meghan,
Thank you for sharing your feedback! We’re glad to hear that Helcim has been easy to use, cost-effective, and that our team has been helpful whenever you needed assistance. We truly appreciate you taking the time to let us know!
Best regards,
The Helcim Team
Thoroughly explained the units for use
Thoroughly explained the units for use, capabilites and great fallow up.
3 mars 2026
Avis spontané
Réponse : Helcim
Hi Robert,
Thank you for your feedback! We’re glad to hear everything was explained clearly, including the unit capabilities, and that the follow-up met your expectations. We appreciate you taking the time to share your experience!
Best regards,
The Helcim Team
Deception about real percentage…
Deception about real percentage charged. advertise low cost. In reality it is as high or in some cases higher than other major companies. Corporate cards use will be 5-7 percent. They say if your volume is high enough, we will discount this. If you're a small business and cannot obtain a high level of monthly charges, (undisclosed) what that is you will be paying substantially more for your credit card processing.
2 février 2026
Avis spontané
Réponse : Helcim
Hi there,
Thank you for sharing your concerns, I understand why this feels frustrating, and I’d like to clarify how Helcim’s pricing works so there’s full transparency.
Helcim uses an interchange-plus pricing model. This means:
Interchange fees (set by Visa, Mastercard, Amex, etc.) are passed through at cost. These are the fees charged by the card networks themselves and vary depending on card type (debit, credit, rewards, corporate, etc.).
Helcim’s margin is added on top of the interchange at a flat, clearly defined rate.
The total fee depends on card type, network, and payment method, which is why corporate or rewards cards often have higher effective rates than standard consumer cards.
For merchants with higher monthly processing volume, Helcim offers volume discounts on the margin portion of the fee. These discounts are tiered based on the total monthly volume and are disclosed on our website. You're welcome to check exact numbers here, they're publicly available: https://learn.helcim.com/docs/volume-discounts
So while corporate cards may carry higher costs due to the network’s interchange, the system is fully transparent, and merchants with higher volume can reduce the margin via the volume discount.
Best Regards,
The Helcim Team
Helcim is the worst product
Helcim is the worst product and customer service I've ever dealt with. They don't care about your business and even less about their products working correctly. They sent 3 credit card machines and none of they work. Customer service is a joke and there's no manager to speak to. If you want to ruin your business right off the bat go with this worthless company.
20 février 2026
Avis spontané
Réponse : Helcim
Hi Nathan,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. We understand how critical it is for your equipment to work properly, particularly when you’re trying to run your business.
We’d like the opportunity to review what happened and ensure your case has been properly escalated to the appropriate team. Please reach out to us directly with your business details so we can investigate further and work toward a resolution.
Your feedback is important, and we appreciate the chance to make this right.
Best regards,
The Helcim Team
Kosy is awesome!
Kosy was able to help he fix my terminal and get me up and running! You were very patient and kind, thank you for all your help.
13 février 2026
Avis spontané
Réponse : Helcim
Hi Jason,
Thank you so much for sharing your experience! We’re thrilled to hear that Kosy was able to help fix your terminal and get you back up and running. We truly appreciate you taking the time to leave this feedback!
Best regards,
The Helcim Team
The team at Helcim made ramping up very…
The team at Helcim made ramping up very easy. They were very responsive and helpful as I worked my way to completing my first batch of credit card processing!
9 février 2026
Avis spontané
Réponse : Helcim
Hi Mark,
Thank you for sharing your experience! We’re glad to hear that ramping up with Helcim was smooth and that our team was able to provide responsive and helpful support as you completed your first batch. We appreciate your feedback and are excited to continue supporting your business!
Best regards,
The Helcim Team
So glad I switched to Helcim!
I switched from Square to Helcim and Brandon was able to get my accounts set up in a day. Great support, fast responses and amazing service.
5 février 2026
Avis spontané
Réponse : Helcim
Hi Joel,
Thank you for your feedback! We’re so glad to hear you received excellent service. We truly appreciate you taking the time to share your experience with us!
Best Regards,
The Helcim Team
Nancy was helpful.
Nancy was helpful.
Hold time to get to Nancy was roo long.
4 février 2026
Avis spontané
Réponse : Helcim
Hi Jon,
We’re so grateful for your support and thrilled to know you had a positive experience!
Best regards,
The Helcim Team
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