Hella Heels Avis 

Awesome quality and great customer service! Would highly recommend.

Amazing products and truly impressive customer sertive!

Hella heels are the coolest pole dancing shoes!!! Someone is creating all this magic behind the scenes and comes up with the most unique and beautiful styles and designs 💕 love it!!!

The most gorgeous heels!!! Soooo comfortable, couldn't wait to get them on my feet. I absolutely LOVE the shield stiletto style and oh my gooooooodness they fit like a glove. I need them in every color please! The sparkles are amazing, the box is beautiful and they're so comfy and fun to dance in!

Love the valentines edition heartbreaker open toe boots.

Height is perfect, colours are perfect, the soft velvety cushion sole is perfect.

Very gorgeous shoes. Super quick delivery this time round! ordered Tuesday on launch and arrived Friday in time for class on Sat

In general I size up for pleasers I feel they run slightly smaller when you’re in between sizes.

My new boots are absolutely beautiful I’m in love so much! My 5th pair from hellaheels couldn’t recommend enough !

Hella Heels are amazing!
Long time wearer, first time writer

Quality 10/10 (haven’t had an issue with any of my shoes)
Shipping 10/10 (my last order came in two days!)
Customer service: 10/10 (the team are the sweetest!)
Love everything about them, plus the limited drops are so fun

When such a high quality product meets personal service it completely changes how I feel as a customer. I was traveling and very confused about something I was trying to order, and they were fast, kind, and helpful and made the whole process smooth and easy. It's actually fun to shop with them. 10/10

I have bought a pair of Hella Heels Glitterati Open Toe Over The Knee 8inch Boots - Sin City for an upcoming showcase as I find the boots very beautiful and flattering. Unfortunately, I was extremely disappointed of the material. It is extremely faulty, as I danced in them 3 times for rehearsals only (no crazy tricks or a lot of friction with the floor) and they have already ripped in the front and are already blistering as well. I also do not like at all the sole of the shoe, the friction with the floor is horrible. I have owned several pairs of heels for pole and I am aware that you need to 'break them in' but this is the first pair where I hated from the beginning how they felt.

I cannot dance in them for the show and unfortunately I find them poor quality for the huge price they had (185€). Never giving up my pleasers ever again :)

Purchased a few pairs of Hellas from Depop and on the website, On Depop I especially correspond with Lily and she is THE sweetest person ever,
My Depop order was accidentally shipped to the wrong address and without missing a beat Lily contacted me to let me know of the mixup!!
She’s sweet,kind and very professional.

Highly recommend Hella and their staff attitudes towards their customers 🥹

I made an order of a pair of shoes for a friend. Everything was perfect delivery quick item the right one and all. The problem started when unfortunately the size was too small for my friend and I ve already deleted the order email. As a result I am 2 days now emailing the company trying to find out my order number so I can register the shoes to the return portal. The company is getting back to me via automated bot emails not giving me the order number which without it I cannot register for a return or an exchange. I ve sent one last email now and waiting for their response once more in case this time I can actually find out what my order number was. I decided if I get again the same automated bot response I will finally dispute it with my bank as I am not willing to lose so much money for a pair of shoes that dont fit.........

reply: its wasnt resolved the next day it was resolved after I disputed with the bank and also my bank couldnt find resolution for another 1,5 day..... Also I dont have account so couldnt find my order number anywhere... And it wasnt the multiple emails i sent because I was getting answers from you that werent helpful at all and then I was sending again.... Not good service at all for me.....

I love Hella Heels! Ever since my first pair, I have sung their praises. They are customer focused. They go above and beyond for their customers. Hella Heels were not my first pair of pole heels, but I definitely have more Hellas than any other brand do a reason.

Over a month before I received my order, a pair of red glitteraty shoes, which was defective. Both shoes came with a visible cracking in the paint where the upper part of the shoe meets the sole. Of course I immediately sent Hella the first email, where I explained them the flaw of the shoes and attached them the relative photos. After numerous emails, 40 days and many photos and videos where the defect is obvious, they still insist that this is just glue and it can be removed with aceton. This is an unacceptable response when the defect is obvious and especially from a brand with such a prestige... It was the first and totally the last time I bought from Hella Heels!

Bought a bit from Hella Heels really good to deal with ☺️

I have purchased and returned clothes and shoes from this company and have always had the sweetest customer service experiences. My most recent interactions were with Daphne and Elizah; they did an incredible job resolving my problems via email in a professional, quick and fair manner. I'm obsessed with this store! The fashion is to die for and I love that my purchases get delivered at lighting speed and consistently tracked so that I always know when my package will be delivered. The clothes and shoes are also of the highest quality. I think this shop has the best returns and exchange process... Add a small fee to return/exchange at no additional cost and the returns portal is very easy to navigate. Returns and exchanges are a piece of cake, never have had any issues with them, love em!

I accidentally ordered the wrong shoe size, but luckily Hella’s customer service was amazing! I was a bit nervous since I’m ordering from outside the U.K., but right from the first message, they made me feel totally supported - and they really came through. So kind and helpful throughout the whole process. I’ll definitely be ordering again! :)

No complaints about the products, but customer service. In the last year they have gotten my orders wrong 3 times. I ordered the gunmetal stilettos but they shipped the silver ones instead, when I messaged them about it they said it was the right product and that the lighting was just wrong, I had to point out that the bar codes on the invoice versus the shoebox was very different to convince them that I actually knew what I ordered; they only offered a partial refund if I kept the product and I had to pay for shipping if I wanted to return it. 2 and 3rd issue was that they don't actually look at the quantity you order, I bulk ordered shoe protectors but each time I only received one, it seems like they don't read the quantity part of the invoice. It's kind of getting tiresome having to deal with the same issues for each order.

Excellent quality products as well as customer service. When my package was damaged during the shipping process, one of my items fell out and was lost. I contacted HellaHeels customer service and Daphnie dealt with the missing item so fast! I received the missing item today and I couldn't be happier with the attention I recieved. Thank you Daphnie and HellaHeels!

Horrible service ordered for the black Friday sale order a 9 inch thigh high thick fit heels got some 8 inch regular size heels definitely not what I ordered I had to pay 90 dollars in custom fees and they refuse to return it as well as the 50 dollars delivery fee to Canada I had to pay which shouldn't be my issue that they sent the wrong item
Will never order from hella heels again this is the first and last time

I love hella heels. Amazing customer service and great products. I totally recommend!