Hello Alpha gives a modern and approachable feel right from the start. The products are thoughtfully designed, and the service was smooth and efficient. It’s a brand that makes everyday use feel effo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I have been using Hello Alpha for several years now. It is a very easy process. Start a virtual visit, add your symptoms and some notes. Providers get back to you quickly and are very helpful. For ex... Voir plus
L'entreprise a répondu
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... Voir plus
L'entreprise a répondu
Thoroughly enjoy this service. The doctors and nurses listen, and work to help get you on the right medication. I've only used it for birth control, thus far, but have had an extremely easy and enjoy... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Your doctor’s office is now online. From visits to prescriptions, get treated from home.
Coordonnées de contact
Etats-Unis
- contact@helloalpha.com
- helloalpha.com
4,1
Bien
8 k avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The doctors really take their time with…
The doctors really take their time with answering all of your questions. And most appreciated they don't judge you like other providers
3 mars 2025
Réponse : Hello Alpha
Hi,
Thank you so much for your kind words! We're glad to hear that you feel heard and supported by our providers. Providing compassionate, non-judgmental care is our priority, and we truly appreciate your feedback! 💙
Simple & Convenient
It's just really nice to be able to have access to the kind of medications you shouldn't have to sit in a doctors office for. I don't want to have to do a Tele-Med every month either. You guys are very convenient, and a valuable resource. Thank you!!
2 mars 2025
Réponse : Hello Alpha
Hi DJ,
Thank you for your thoughtful review! We're so glad to provide a convenient and accessible way for you to get the care you need. Your support means a lot to us, and we’re here whenever you need us!
Ease of use
I like the fact that there is a very quick response to questions and request. The entire experience is seamless
23 février 2025
Réponse : Hello Alpha
Thank you for your kind words! We're thrilled to hear that you had a seamless experience and that our team was able to respond quickly to your questions and requests. Providing efficient and high-quality service is our top priority, and we truly appreciate your feedback. Thank you for choosing Alpha!
Well we had some problems getting the…
Well we had some problems getting the medicine in a timely manor so not sure if it was us switching to 3 pharmacy lol or if it was just each of the pharmacy issues ...but over all as far as the doctor telehealth appointments all that was a very easy process as I am kind of old school I guess u could say and they both were easy for me to do!
14 février 2025
Réponse : Hello Alpha
Hi Jen,
Thank you for sharing your experience! We understand that delays in receiving medication can be frustrating, and we appreciate your patience as you navigated the pharmacy changes. We're glad to hear that the telehealth appointments were easy for you and that the process felt smooth overall.
Experience was great love the service…
Experience was great love the service excellent providers
8 février 2025
Réponse : Hello Alpha
Hi Veronical,
Thank you for your kind words! We're so glad to hear that you had a great experience and that our service and providers met your expectations. Your feedback means a lot to us, and we look forward to continuing to support you!
no help only took my hard earned money…
no help only took my hard earned money very poor customer service . Do not recommend this company
30 janvier 2025
Réponse : Hello Alpha
Hi,
We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide the best possible service and support to our patients. We strive to ensure that every patient receives the care and assistance they need. We would love the opportunity to discuss your concerns further and see if there’s anything we can do to improve your experience. Please reach out to our team through your support message thread in your account.
Fast responses, thorough communication!
Affordable program. The providers are thorough, helpful and responses are quick. Very happy with Hello Alpha.
27 janvier 2025
Réponse : Hello Alpha
Hi Kelly,
Thank you so much for your kind words! We're thrilled to hear that you’ve had a great experience with our program and providers. Providing thorough, helpful, and timely care is our top priority, and we’re glad to know we met your expectations. We appreciate you being a part of the Hello Alpha community!
Always quick responses and always there…
Always quick responses and always there to answer my questions
28 janvier 2025
Réponse : Hello Alpha
Thank you so much for your kind words!
We’re thrilled to hear that you appreciate our quick responses and commitment to answering your questions. Your trust means a lot to us, and we’re always here to support you.
Thanks again for your feedback!
Unhappy patient
Had an appointment and was given medication options, I took some time to research the drugs and gather data on what medication to proceed with. I then messaged back and the physician now wants me to do an appointment all over again which means I have to be charge again. I already was charged for appointment and was given medication options. I should not have to visit physician again. There has been no changes in my medical history. No need to see physician again.
28 janvier 2025
Réponse : Hello Alpha
Hi Joseph,
Sorry for the confusion on this. We wanted to clarify that since you’re on a membership, this visit was included at no additional cost. You do get 4 visits a month with the membership plus. Although nothing was prescribed during your last visit, repeating the visit is necessary since it’s been over two weeks. This helps us accurately update your chart and ensures that the dates for when prescriptions are started are correct. This approach maintains clear and accurate medical records.
We appreciate your understanding, as this is done to prioritize your safety and maintain accurate documentation.
If you have any further questions, feel free to reach out.
Hello Alpha weight loss program
Hello Alpha’s weight loss program is top notch! I have lost 35 pounds so far. Their team of doctors, nurse practitioners, and support staff is amazing! They keep in touch with you on a monthly basis and provide you with everything you need to reach your weight loss goals!
26 février 2025
Avis spontané
Réponse : Hello Alpha
Hi Frankie,
We’re thrilled to hear about your success with Alpha’s weight loss program—35 pounds is an incredible achievement! Our team is dedicated to supporting you every step of the way, and it’s wonderful to know you feel well cared for.
Keep up the great work, and thank you for trusting us on your journey!
Great service. Worth it!…
I’ve had a really good experience with the service. They have responded to my information and requests very quickly.
20 janvier 2025
Réponse : Hello Alpha
Hi Laura,
Thank you for sharing your experience! We’re glad to hear that our quick responses and service have met your expectations. We’re here to support you whenever you need us!
This has made my weightless journey so…
This has made my weightless journey so effortless. The program is so personalized and there is never a wait when needing to ask questions or following a visit.
14 janvier 2025
Réponse : Hello Alpha
Hi Victoria,
Thank you for your wonderful feedback! We’re thrilled to hear that our personalized program has made your weight loss journey easier. We’re always here to support you every step of the way!
Réponse : Hello Alpha
Hi,
Thank you for your feedback! We're glad to hear that you found the process quick, easy to use, and comfortable. We're here to support you every step of the way!
I’ve been with hello alpha for 2.5…
I’ve been with hello alpha for 2.5 years on glp-1 medication. During that’s time one provider was prescribing me 90 days of medicine and I would see them like every 3 weeks. So my medicine had build up and I had extra refills at the pharmacy. So around May of 2024 I decided to just continue refilling my prescriptions and not visit with a provider so I wouldn’t have a monthly fee. So I came back that November and had labs ready to show them. All of a sudden my A1C was too low and they took me from 15mg to 5mg because they haven’t had any contact with me. So I’m not happy about this but hey I built a relationship with this telehealth company so I just have to build my way back up right? So during my 3 months on 5mg I ask for an increase I kept getting denied and then saying my A1C was too low. My PCP where I go in for office visits didn’t have a problem with my labs and mind you my A1C has been as high as 12. They have all the labs paperwork and my A1C has been 4.5 on average for the last 1.5 years. Soo now I’m out of medicine I’ve gained 20lbs and they feel like I need to try metformin. That does not work for me either. I’ve wasted time and money and I felt like this was my online provider for these meds. There is no doctors you can have conversation with only nurse practitioners and they follow one another’s remark. I’ve tried to find ways to speak to a higher authority but no luck. I don’t recommend you using the online service for long term. Maybe to get started but follow up with a physical provider who can keep up with your progress. I have to look for another provider because recently I’ve changed insurance and my old pcp doesn’t except it. So I’m doomed.and the support thread doesn’t work. They still have the last say. You can not talk to anyone but the nurse practitioners. No help whatsoever. I’ve emailed customer service and no respond. I asked how to file a complaint and no respond either.
5 février 2025
Avis spontané
Réponse : Hello Alpha
Hi Pierre,
Thank you for sharing your experience. I understand how frustrating this situation has been for you. While treatment decisions are based on clinical guidelines and safety protocols, I know it can be disappointing when they don’t align with your expectations. If you’re looking for alternative options,Please reach out in your support thread so we can guide you in the right direction.
had a sinus infection
had a sinus infection. told the provider that i had yellow mucus and a severe headache with a history of sinus infections every year. no medication given. went to a walk in for medication.
10 janvier 2025
Réponse : Hello Alpha
Hi Kelly,
I’m sorry to hear that you weren’t able to get the treatment you were hoping for. Clinical decisions are based on guidelines, but I understand how frustrating it can be when you're not feeling well. I hope you're on the mend now, and if you need any further support, please don't hesitate to reach out in your patient portal.
What a waste of time and money and…
What a waste of time and money and effort. Don’t bother unless you are clinically obese. They should say that up front, but of course don’t until they have your monthly plan setup and $85 or $89 or whatever it was I flushed down the drain. I entered all my personal info, medical records, pictures, blood work, etc, setup a payment plan, etc. then the nurse helpfully explains that I am not fat enough at 162 lbs and I should consider working out an hour a day 7 days a week. Click.
Nice. Now I’m getting their marketing. RUN!
7 janvier 2025
Réponse : Hello Alpha
Hi,
I’m sorry to hear that you had a frustrating experience. Treatment decisions are based on clinical guidelines, but I understand how disappointing it can be when expectations don’t align with the outcome. If you have any questions or need guidance on alternative options please reach out in your support thread and we would be happy to help.
I Feel Heard
I feel heard at Hello Alpha and that goes a long way. Thank you for supporting me through my health journey.
6 janvier 2025
Réponse : Hello Alpha
Hi Kj,
Thank you for your kind words! We're so glad to be a part of your health journey and to provide the support you need. Your well-being is our priority, and we’re here for you every step of the way!
Réponse : Hello Alpha
Hi Debra,
We are very sorry about your experience. We understand how frustrating this must have been for you. Please reach out to our support team in your patient dashboard so we can look into this further.
I have used Alpha for almost 3 years
I have used Alpha for almost 3 years. They are awesome. They helped me with PA for GLP-1 medication. I have lost so much weight. Now my insurance won’t cover but I will definitely be switching to their compound medication. I recommend 100%.
7 janvier 2025
Avis spontané
Réponse : Hello Alpha
Hey Melisa,
Thanks so much for leaving us a review and we are so glad you have been with us for almost 3 years!! We are so glad we are able to help and let us know if you need anything in the future! Thanks for choosing Alpha!
Alway quick easy and eve one is helpful
4 décembre 2024
Réponse : Hello Alpha
Hey Amber
Thanks so much for taking the time to leave us a review! We are so happy to hear that you had a great experience! Thanks for choosing Alpha!
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