Super Avis 523

Keep hiring knowledgeable and thorough techs like Isaka. We couldn’t be more pleased with our repair in such a timely manner.
And because it was a refrigerator failure, you moved our repair call up a day to keep all the perishables in my freezer safe.

Puls immediately set up a next day repair call. The technician was very knowledgeable and explained as he quickly assessed and discovered the issue. He set to resolving the problem and stayed to check for the desired indications. The invoice was reasonable.

Professional, personable and explained everything so that I could understand.

Artem is a very pleasant person. Very knowledgeable and proficient. He went above and beyond to get my refrigerator working in great condition.

Awful experience – slow, unresponsive, and frustrating

I rarely leave reviews, but my experience with Super Home Warranty has been bad enough that I feel compelled to warn others.

Communication is nearly nonexistent. It’s incredibly difficult to reach anyone who can provide real answers. I’ve had to follow up multiple times just to get the most basic updates.

Project timelines are absurdly slow. Days turn into weeks with no clear next steps or urgency, even for urgent repairs.

Accountability is lacking. No one takes ownership of the issue. I’ve been bounced around, put on hold, and given conflicting information.

It feels like their strategy is to delay, frustrate, and wear you down until you give up. I expected professionalism and at least a functional service flow—this was far from that.

If you value your time, money, or peace of mind, I highly recommend looking elsewhere.

Super bad experience with these people I highly not recommend them it's a big scam!! I'm a New homeowner and can't even answer me always told me they had the wrong address never fix it and my app never worked!!! Pure trash!

Getnet was polite, friendly, and very informative.

Mauro did a great job and was done quickly. Gave useful advice on other appliances in home and solutions for issues that were outside of what I requested. Great guy all around thanks for the help!

Called them 2pm on a Saturday afternoon Arrived before scheduled time 5pm.. Pleasant, knowledgeable. Diagnosed and repaired the fan problem in the freezer of our LG refrigerator in 30 minutes. Very satisfied!

The entire experience from beginning to end was great. Olathe Technician was on time, polite, and knowledgeable. He did a fantastic job.

Able to repair & was fast & courteous

Guy is an excellent technician

Finding a technician on the weekend is usually very expensive. The price was better than average. Parts ordered and he will be back Monday! Marco was professional, friendly and discussed what happened while showing us. Great experience considering the situation. So glad this isn't going to break the bank. All pricing fair and reasonable !

Excellent service

Professional, on time, the best technician I have ever worked with…

Technician was in and out. Knew exactly what was required and came back once the part was in and fixed my dryer.

He was very nice and professional

Puls overcharges, period. I had a simple repair — $50 original manufacturer replacement part (based on call to manufacturer as well as 4 part suppliers online) — that tool the technician 20 minutes to complete, including set up. Simple latch replacement on washing machine. Puls tried to charge me $480 without giving me an estimate in advance (I asked by email and by phone) or giving me the opportunity to approve the repair first. When I called customer service, Ingot an AI system and no call back. They only pay the technician (who was great) ~$90, so they planned to change me $255 for the repair, $210 for parts and $15 as a service fee. That’s worse than the split an Uber driver gets. This is not the technicians fault. He was great. Just know that if you are going to use Puls, they will charge your eyeballs out.

Awesome! I tried to find someone on Nextdoor Neighbor but they were all very slow to respond. One gentleman from Sager, suggested he could come out but I would have to pay double since it was the weekend. Others did not return my weekend call until Monday. I goggled Samsung dryer repair and put in my zip code. This service was affordable, operated within the timing parameters I needed and responded quickly. Their booking system was the best part. Tech was professional. I heard a scraping noise come from the dryer as the drum turned. It was a coin stuck.
The tech quickly fixed the problem and only charged me the trip charge.