Hellymoon Avis 

I don’t usually write reviews, but my experience with Hellymoon—and especially with Joyce—was so positive that I had to share. From the start, Joyce was kind, professional, and truly attentive. She took the time to understand my situation, explained everything clearly, and handled my refund quickly and smoothly.

What stood out most was her warmth, patience, and genuine care. She made me feel respected and valued as a customer—something that’s rare these days. It speaks highly not just of Joyce, but of Hellymoon’s commitment to great customer service and standing behind their policies with integrity.

Because of the excellent support I received, I would definitely order from Hellymoon again with full confidence.

Thank you, Joyce, and thank you Hellymoon, for turning a stressful situation into a positive experience!

I ordered a dress, shoes and earrings. The dress is too tight and the shoes are poorly constructed, just putting them on I worried the heel (stiletto yes but still) would snap off.
I emailed 6 times now and keep getting automated responses that all shoes and accessories are non refundable and keep asking what issue I have with the size. It’s been 2 days now since I told them again it’s too tight and now no response.
The material was poorly made, stitching is bad as well. Highly disappointed and frustrated. Scam!! I also had to chat online 4 times to see when it would be mailed out because it wasn’t on back order and had been almost 1 1/2 months. Ridiculous. It’s 11/17/25 now and still no resolution.

If I could give 0 I would! Ask to cancel my order as it would take too long to deliver. After back and forth on their chat they agreed to refund 50% plus shipping. Waited a few days for a confirmation email. Never got it and they charged me the full amount.

I had forgotten to take my code off for my discount and Joyce was quickly to help me and took care of it , thank you Joyce. I would highly recommend this Hellymoon and they have super cute dresses with great prices!

Not clear about refund options and feel like we are stuck with clothed we will never wear

The company should allow 14 days for returns vs. 7. It is my fault for not seeing the return policy but 7 days is pretty tight for the average family. Not to mention you have to reach out to them to begin the process. We are now out 140+ dollars bc i was 4 days past the 7 day window.

I recently ordered a dress from this store, and I have to say, if you need your item within 20 days, do not choose this retailer. I placed my order on September 2 and received an initial confirmation email right away. However, by September 20, I hadn’t received any updates, so I followed up. On September 24, I got a response saying they couldn’t find my order.

I sent them a screenshot of my order confirmation, and the next day, they informed me that it was in processing. After that, it took an additional 8 days for my order to finally arrive. When it did arrive, the dress was beautiful and of good quality, but unfortunately, it didn’t fit as I had hoped.

I reached out to customer service on October 1 to initiate a return. They responded on October 10, acknowledging my return request but presented me with two options: they could refund me $9.00 and allow me to keep the item, or I could return it and be responsible for the shipping costs, with no reimbursement for the original shipping. This meant I would have to spend more out of pocket, with no guarantee of a quick refund given their slow response times.

Overall, while the dress itself is lovely, the poor customer service and long response times are major drawbacks. I won’t be ordering from here again; I’ve made the same mistake twice now, thinking it was just a one-time issue. Save yourself the frustration!

The return policy: you only have two options and one is not a full refund. You may get a 100 percent refund but as a credit to use on another purchase. You only get $26 back and get to keep a dress that doesn’t fit. This is not communicated when buying from this company! I will not buy from this company again.

My experience started out great! My Granddaughter found her perfect dress for homecoming. Price point was doable and saw on your site that it was in stock and would ship in 48 hours, plus 6-10 business days for shipping so that worked in our timeline. I waited until day 3 and had not received any tracking or shipment notice. At that time I sent an email, but no response. The next time i used the chat to reach out and I was able to talk to an agent at that time. The agent at this time informed me it would take 12-16 business days to process the order and after it was processed then I would get my tracking/shipping information. I have to admit I was a bit frustrated hearing this. The agent gave me the link for return/ cancellation policy. The policy provided was unacceptable. Regardless of which way I was going to choose, it was going to cost me more $ and a high chance of being charged more, along with a percentage of my purchase price because I was at 4-5 days into the timeline from which I ordered it. This might have been ok had I known right away there was a 12-16 business day. processing time or notification after I ordered it that it would not arrive for 3-4 weeks! This a in stock standard purchase not a made to order with measurements. You need to get better on your website as this is misleading. My next email was more of how do I fix the issue as I felt I deserved a full refund being the website gave false information. This email and the next two were answered by agent Martin. I explained the situation and he replied in a timely manner and was very helpful and considerate. He was able to get my full refund as I requested. I am thankful that I was working with someone who understood my frustration and helped me resolve my issue. I also told him that I would try Hellymoon in the future, but would have to keep in mind that there was a long processing time. I think you need to have this information on your website, otherwise you are going to have frustrated customers like myself and some of them may not return or have the opportunity to work with someone like agent Martin. I am happy that this has worked out for me because now I can look at a future purchase knowing that the customer service after the fact has been wonderful.
Sincerely,
Jeretta Seidling

Hellymoon told me they cancelled my order which I requested. They did not. They took my money and I have no dress. Their website states ,”Orders canceled within 24–72 hours after payment are eligible for an 80% refund plus the shipping fee.” this is a lie. Do not order from them. WBHMUSSL11819

Marin was the one who I contacted and she was very helpful! She was quick at answering back and helped me fix what I needed to!

Absolutely avoid buying from this company. The return policy is a complete scam. They advertise a "100% refund," but after you've gone through the trouble of returning an item, they hit you with a restocking and handling fee that they never mentioned before. It's a blatant bait-and-switch.

On top of that, the product was delivered in terrible condition—the dress was literally wadded up in a plastic bag. The entire process, from the misleading refund policy to the unprofessional packaging, was a complete nightmare. Save yourself the hassle and shop elsewhere.

Very disappointed that you would not give me a return address to send the dress back because it was too big and did not have time to make an exchange before the event.. I asked several times for a return address for a refund of $94 but you would not do that. Instead you gave me $26 and wanted me to keep the dress.. What am I going to do with it?! Will never order from this company again and will definately advise others not to order unless they know the item will fit.

good communication if there was a problem with the order. very kind people joyce was very helpful thankyou

Why does it take so long to ship an item when we even paid the expedited shipping to get it for my daughter Homecoming dance since it has not shipped and order was place almost 2 weeks ago now im gonna have to go buy another dress because of the shipping process they have can't cancel the order will have to wait for it to come and do a return on it and from what im reading that's gonna be a drawn out process customer service is no help what so ever

The items took a long time in shipping, and returns required a whole lot of back and forth, negotiating and verifying that I did indeed want to return (we found a different dress while this item was in lengthy shipping so I did want to return). Once it was established that I did want to return, I was given 7 days to return it. It required a photo of the package, a photo of the receipt and the tracking information. Once they received everything I did get a full return and a nice email from Tiki, who was my liaison and was polite the entire time. I understand that they want you to keep what you ordered but I think this process could be made easier for customers. People often order many various dresses to try on for events because they are not in stores to try on. Making it easier on customers encourages potential clients to shop again. I will not be buy from Hellymoon.com in the future even though I think the dress is lovely. Even typing this review required jumping through hoops.

Even though the return policy was tedious and had many very specific steps, Marin did a great job walking me though them and answering all my questions. The return was only because the dress did not fit (to our fault). The quality of the dress was exceptional and we ended up ordering another one

I waited over a month to receive my dress which was suppose to be sage green. It arrived and was very pale mint green. The quality and fit were actually very nice but this was for a wedding and completely not the color I ordered. I immediately co texted the company. Each email took two days to receive a response and after them offering me $10 to keep the dress, they then told me I had 7 days to have it post marked for return. I immediately informed them I had just left the country and it would be 9 days. They responded only with I had 7 days to return it. Needless to say I am stuck with a dress that is not the color I ordered.
I will never order from this site again.

After 4 reviews, I eventually managed to get a response from Hellymoon's customer service and to resolve my issue. I now have a full refund for which I am very grateful. It was a long process but they came good in the end. Satisfied.

I wish i would have read these reviews before ordering from here! Me daughter dress was ordered April 30th ( after speaking with a rep to ensure delivery would be made by 5/30). Now i have been informed that her dress will not arrive until the day of prom of possibly after. She is completely devastated! More so after reading these reviews, i cant stress how stressed we truly are! I specifically asked questions before moving forward, of course they can’t find records of the conversation. To see all these reviews for bad quality dresses, I’m broken. My baby girl day maybe totally ruined! I will never shop here nor recommend anyone else does. This is not ok at all