The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Voir plus
L'entreprise a répondu
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Voir plus
L'entreprise a répondu
I ordered a sparkly bodycon dress from this website and upon its arrival, looked nothing at all like the photos. The material was cheap, the neckline was a disaster, and even the color was wrong. I pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Coordonnées de contact
Etats-Unis
- service@hellymoon.com
- hellymoon.com
2,2
Bas
284 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Would give no stars if possible
Would give no stars if possible. A terrible company not based in UK so I
Possible to contact. Awful dresses that are impossible to return for a refund. DO NOT BUY FROM THIS COMPANY!
I have been in contact or trying to contact customer services for months and now a review has been put on trustpilot suddenly they are offering to make it right. I paid £116 for a dress which included delivery and I have had £10 returned. The dress was not the colour or style wanted.
I reiterate do not buy from this company .
26 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I order daughter’s senior prom dress
I order daughter’s senior prom dress. I paid expedited shipping. I never received the dress. Or received my money back. They kept saying it’s processing it’s processing then they said it’s ready to ship and I still haven’t received any shipping info. Here it is the day before prom and still no dress. They have stopped responding to my emails. Oh they also only offered to give me back my shipping amount and not a full refund even though they didn’t abide to their own tailoring and shipping time as stated on their website underneath the particular dress I ordered.
16 mai 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Poorly made even worse customer service
Ordered a custom sized prom dress it was made incorrectly and was 3inches to small didn't answer emails or resolve anything.
26 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Long wait
UPDATE! After a week I finally heard back from the company stating the dress was ready to ship. I explained to them that I needed my money back as if would not arrive in time. They responded again saying that it was shipping out soon. Once again I stated that I just wanted a refund and that if I did not receive it I would dispute the charges through PayPal. They ended up giving me a full refund. I had my money back in 3 days. So although I can not review the product if you have plenty of time to wait for the dress this could work for you.
I ordered a dress on Monday April 29th and the website stated it was in stock and would ship within 48 hours. We had very limited time to receive the dress but since it said it would ship in 48 hours and we paid expedited shipping I expected and trusted it would. However it has now been 5 days and our event is a week from tomorrow. I have emailed several times asking to cancel my order and refund our money since we know at this point the dress will not arrive in time. Radio silence from them. I would like my money back so we can put it toward something different. Beware of buying from a company who does not respond to their customers and lies on their website. I will be disputing the charges through PayPal. Hope everyone reads these reviews and saves themselves the hassle of working with this company and wasting their hard earned money on a scam.
28 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
It’s a scam.
.01 for pretty dresses. Everyone please be aware of this website it is a scam website. I bought a dress from them and never received it and tried to contact them but no one is responding. I lost my hard earned money so so sad.
1 mai 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Avoid at all cost
Absolutely avoid. Quality dreadful and can’t get your money back
30 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
RUN AWAY FROM THE SCAM!!!
ordered a few dresses for my daughters prom, much the same as a lot of people- the company DO NOT respond within 24 hours if you try to cancel: so according to them, despite the fact THEY haven't responded. You're not eligible for a refund: I've raised a dispute but the customer service is vile. Despite sending pictures as proof of TRYING to contact them… they are refusing EVEN though I am within their ‘policy’.
29 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. PLEASE DO NOT WASTE YOUR MONEY. I bought a dress from this company and a few weeks later it came in the mail. It arrived ripped and damaged. Pieces of it weren’t completely sewn together and it was clearly not wearable. The day I received it I emailed asking for a return and they never answered. The company waited until after 7 days which is their return policy to answer my email. They emailed back saying the 7 days had passed and I could no longer return the dress. Even though I asked for a return within a day of receiving it. There is no way to contact the company, they don’t answer emails and there is no phone number. Please don’t waste your money.
9 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Terrible
Terrible! It’s been 2 years and I have not received my dress! Horrible! Could only email with customized responses! No money back…EVER!!! SCAM for sure!!!!
24 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Great dresses, nightmare returns system.
We ordered 3 dresses and were prepared to take the 15% hit on returning them. They were really lovely dresses, but none of them were right for my daughter.
We 'eventually' got return instructions and followed them to the letter - for return to China!
The tracking reported that they were received a month ago.
We've not yet received the refund despite numerous detailed emails.
(Happy to update this review if we ever get a refund)
**Update. Full refund finally received after weeks of contacting the staff via the chat facility and emails.
19 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Surprised at just how great it was!!
After reading a whole lot of negative reviews, I was very skeptical & almost panicked about my purchase. After a week of not getting a shipping confirmation, I reached out & was surprised to get a response back with tracking. According to ALL reviews I read, you’ll never get a response. Dress came today, exactly 2 weeks from date of purchase & I am obsessed! The pics truly didn’t do it justice. The dress is beautiful & made of quality material. Fits very TTS & I am one happy customer. 5 ⭐️, Hellymoon! Thank you.
17 avril 2024
Avis spontané
Réponse de Hellymoon
Dear customer,
Thank you very much for being part of Hellymoon!! We appreciate your business and hope to serve you again soon!
Best Regards,
Hellymoon Customer Care Team
Please Please Please be wary of using Helly Moon!!
The day I received my delivery, I contacted them to advise the item was not suitable and requested to return the item for a refund; as per their refund policy. Helly Moon responded by asking for photos of the items, which I sent immediately; Helly Moon responded again by sending a link to the refund policy and offering me a 10% discount to keep the items. I maintained I wished to return for a refund, they then ignored my messages. I messaged them via their live chat and repeated my request numerous times, for them to just keep ignoring me. Being tenacious, I left the Live Chat open and kept requesting they respond. After 2-3 days, they did!!! After lots of repetition and a very frustrating few days, they finally gave me an address to return the items to. In Texas!! (I am in the UK)
It cost me over £20 to return the items, but I did a week or so later receive an email refund notification – but not for the full amount. I am currently disputing this partial refund.
You will notice the reviews are their website are all written by 1 or 2 people, so I would suggest they are writing their own false reviews. My negative review did not get posted!
I cannot emphasise enough the dreadful experience I have had with this company and strongly advise against purchasing through this company.
If you are experiencing problems, I recommend you contact them via their Live Chat and stay online permanently until you receive the response you deserve. Back up your conversations and tell them you are emailing them with a copy of the dialogue for the purpose of audit trail. Good luck!
4 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
No Response with Return Attempt
Like others, we had issues with the dress, attempted to reach out the day we received it, as to comply with the 7 day return policy. We’re 14 days and 6 emails in and no response yet.
25 mars 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Don't waste your money…
I order a dress on 3/17 and expedited the shipping and have yet to receive the order. The event was this past Saturday. We had to order from another site and overnight the dress. I haven't had any success in canceling the order. This is ridiculous!
10 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Hellymoon…i need my dress by THIS…
Hellymoon…i need my dress by THIS WEEKEND, i ordered express shipping 7 days ago, that is 2 days past due and these reviews are leaving no hope for me. Please just get me my dress soon, my order number is WBHMUS00008685
Please just get me the Sheath Spaghetti Straps Black Sequins Long Prom Dress with Split Front size 4 ASAP.
1 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
SCAM
SCAM. They already deleted my first review and will delete this one as well so hopefully I can save someone from sending this company $$ before my review disappears AGAIN. DO NOT BUY FROM THIS COMPANY. It took almost 2 full months to receive the dress. I tried to cancel the order after the first 5 weeks and they would not let me. Now I have the poor quality dress and they will not send me a return shipping label to get my refund. In fact, they stopped emailing all together. This website says items can be returned. I am well within the 7 days they require, and still, no return label and no refund. It is 4/7/24 and this all started on 1/31/24. Please, PLEASE do not spend your hard earned money here. SCAM SCAM SCAM.
7 avril 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Hello? Anyone home?
Can anyone tell me how to get in touch with this company? Dress hasn't arrived, emails have gone unanswered, and the 24/7 live chat on the website doesn't have a link to actually get to a live chat.
23 mars 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I tried to send the dress back and no…
I tried to send the dress back and no contact. I had the dress 7 days before I contacted them. The dress was pretty, but the size was smaller than the measurements they indicated and did not fit. Material wasn’t as good a quality as I would expect for the price. Also I had to contact them after not hearing from them for 2 months about delivery then they said it shipped & it took 2 1/2 weeks for shipping.
14 mars 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
BUYERS!!! BEWARE OF THIS SITE
If i could rate it a 0, I would but I can't. Customer service is literally non-existent! Don't even bother emailing them because they won't answer.
I bought a dress at the website then decided to change my mind, so I went ahead and went through their cancellation policy but never heard a response.
I'll see in a couple of days if they respond but as of right now, there is no reply back.
14 mars 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Buyer BEWARE
Received a dress that was much smaller than the sizing chart. NO customer service. Received an e-mail back days later asking for pictures. Sent those and no response again. SO disappointed. Why say you have a return policy when you clearly don't.
7 mars 2024
Avis spontané
Réponse de Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.