Envían correos no solicitados ofreciendo servicios. Si mandaran solo uno... bueno, a spam y ya está. Pero es que mandan uno, luego otro, luego otro. No. No voy a responderos "stop" para que veais que... Voir plus
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Lisez les avis des autres
Not responsive No one responds to sales emails, I wanted to discover their services but no one bothered to respond Then finally when someone responded and scheduled a an e-meet, but never showed u... Voir plus
Helpware has been excellent to work with since we partnered with them back in 2021. Their team is great with communication and they have a friendly, helpful staff. They have provided us with agents th... Voir plus
The most unprofessional and uneducated sales approach I have ever experienced. If that's a view in to what they're like to work with, it's worth avoiding them
L'entreprise a répondu
À propos de l'entreprise
- Entreprise BPO
- Agence de consultants commerciaux et informatiques
- Fournisseur de solution e-commerce
- Entreprise de logiciels
Écrit par l'entreprise
Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Irvine, Lexington, Kyiv, Manila, Guadalajara and Berlin, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Coordonnées de contact
548 Market St, 94104-5401, San Francisco, Etats-Unis
- +1 (949) 273-2824
- Hello@helpware.com
- helpware.com
2,3
Bas
27 avis
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Stop looking for a traditional BPO and start working with the new gold-star standard.
Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building.
Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.
2 décembre 2020
Avis spontané
Impressive Service
Great customer service, very high quality of outsourced hires, and very data-driven and performance-driven approach to managing teams. Definitely will use at any other companies I work with in the future!
24 novembre 2020
Avis spontané
Helpware exceeds expectations through high employee engagement and training
Helpware was excellent at leading the CX support of our COVID non-profit start up in the higher ed and small business market.
30 octobre 2020
Avis spontané
Great team and very attentive!
We have been using Helpware for a few years now and I can honestly say that my experience with them has been great. They are very attentive and always respond in a timely manner and the workers they provide are knowledgeable and personable. We treat them just like we treat our internal team with no exceptions!
22 octobre 2020
Avis spontané
I hired Helpware to help me hire and…
I hired Helpware to help me hire and manage a customer service team for my waste management company. Not only did they find me a great team, but they've provided great support throughout the process, even providing analytics regarding my agents' performance on a regular basis. I highly recommend you speak with them if you are considering using an outsourced customer service team.
30 septembre 2020
Avis spontané
White glove customer service that scales
Helpware is the full white glove service that scales with your business. Even starting with just a single agent, they service your business like its a fortune 500 business and take care of everything - we had no idea where to start. From the initial sales call through onboarding and now to the ongoing and ramping up of new agents, Helpware has been professional and communicative and has turned customer service from a burden into an asset. We couldn't have been happier.
23 septembre 2020
Avis spontané
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