Henna Mehndi Avis 

74
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolutely awful experience. Ordered suits 15 days ago and although told if ordered on my specified date it would get here for Eid. Eid is tomorrow and an absolute shambles as still in transit for 2 d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I like the variety of the clothes. There is both modern and more traditionel clothes. Its possible to buy both ready made and customised clothes. The clothes are very beautiful and at... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Henna Mehndi’s outfits are honestly something else, Each time my Popho (aunt) Orders from you it blows you away each outfits goes above and beyond every expectation! What makes Henna Mehndi outfits... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had such a lovely experience both in-store and online. The outfits are beautiful—modern, high-quality, and thoughtfully selected. What really stood out was the service, especially from Deba. She’s i... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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4,4

Excellent

TrustScore 4.5 sur 5

74 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(74)

7 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Good for semi custom dress

I ordered a light wedding dress. I asked for a change in color. They gave me choice of different shades. I like all the tailoring on the dress. Whole process was smooth. I definitely recommend.

25 octobre 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear Huma, that you are happy with your purchase. We wish you all the best and hope to see you again at HM soon. 💕

Noté 4 sur 5 étoiles

Ordered a dress which was really nice…

Ordered a dress which was really nice but I need to change it as like other one as well . Very good quality and unique designs.whenever I bought from henna mehndi I never be disappointed.
Tahreem

1 janvier 2025
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear Tahreem, that you are happy with your purchase. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

I needed a dress for my son’s 1st…

I needed a dress for my son’s 1st birthday and that’s exactly what I got within the time limit I had. Deba was fantastic in arranging a store collection and delivery of the 2nd dress. Thank you Deba and team

25 décembre 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear Sidra, that you are happy with your purchase and our excellent customer service. We strive to satisfy our customers as best as possible. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

I placed an order 2 weeks ago for a…

I placed an order 2 weeks ago for a nikkah which is next week and I panicked as the outfit description said 16-21 working days for the outfit to arrive so I whatsapped the customer service team (which can I say, their response time was amazing! They replied a few hours later) and the kind lady asked me to email the team so they could forward it onto the production team and alhamdulillah they were able to get my outfit ready within 2 weeks and i received it yesterday. It’s beautiful, amazing quality and stitching and I will definitely be ordering again in the future.

30 décembre 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear Sereen, that you are happy with your purchase and our excellent customer service. We strive to satisfy our customers as best as possible. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

I loved my outfit it's gorgeous so…

I loved my outfit it's gorgeous so happy for the purchase will order 1 more soon inshaAllah
Zeamin

15 novembre 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear, that you are happy with your purchase. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

Fantastic customer service for quality gown

Thank you so much Deba, you have been amazing!
I bought a Kaftan gown for a wedding function, I had limited time. I took my chances and emailed Henna Mehndi to ask if they could deliver earlier. They provided exceptional customer service from day one. Deba liaised with me throughout and on every occasion got back to me in a timely manner, very professional. She went as far as getting it personally shipped for me so it would arrive within days which it did. The packaging was very pretty and presentable see pictures. The gown is exactly what the online description states, good quality, lovely detail and reasonably priced. Deba truly went above and beyond for me and I cannot thank her enough. I will definitely be buying from Henna Mehndi again.

17 septembre 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear, that you are happy with your purchase and our excellent customer service. We strive to satisfy our customers as best as possible. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

Amazing experience, above and beyond service

This was my first time ordering from Henna Mehndi. I recently ordered a suit from Deba for my friend’s Mehndi. Before I ordered, I asked many, many questions about the fabric of different suits and any possible customisations. Deba was very patient and friendly and extremely helpful when answering all my questions.

Once I finally made a decision and ordered my suit, it was around 5 weeks before the event. Deba assured me that my outfit would come way before then and it did!!! It came very quickly in 2.5 weeks. I’m very impressed with the service.

The dress itself is so beautiful and well-made. It looks exactly like the photograph and all my requests regarding extra fabrics in the seams and more had been answered! The suit itself fits so nicely, I ordered the medium size but it fits as if it was made for my bodies measurements. I’m throughly impressed with the quality of the garment and the service. The price was very good and reasonable considering all of this. I often order suits straight from designers in pakistan and always have issues with sizing or suits looking different from the photo.

Would definitely recommend Henna Mehndi to anyone looking to buy stylish, well made and high quality Pakistani dresses. I will definitely be purchasing from this company again in the future.

6 octobre 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear Zara, that you are happy with your purchase and our service. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

Excellent service

Excellent service, from start to finish! I bought an outfit, had to return the scarf only, customer service was very helpful in guiding me the best way to return. The outfit I bought was a long dress- it is stunning and very well made! I will definitely be shopping with Henna Mehndi again, and highly recommend them to others with confidence.

5 août 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear Yumna, that you are happy with your purchase. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

Wanted to start by thanking Deba for…

Wanted to start by thanking Deba for all her help during my order process for both my outfits. Exceptional customer service from her, I am a large person so gave her my measurements and honestly everything fit perfectly, she communicated with me regarding designs and delivery. I will definitely be ordering from you again, I can’t wait to wear my outfits! Thanks once again ♥️

10 août 2024
Avis spontané
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Réponse de Henna Mehndi

You’re most welcome Harooj, and we are very happy to hear that you loved your outfits and our customer service. We wish you all the best and hope to see you again at HM soon. 💕

Noté 3 sur 5 étoiles

A lot of altering. But good customer service.

I placed an order online and there must have been a glitch which stated delivery in 2-5 days. I ordered seeing this only to find the email confirmation said 18-21 days. I emailed them and they said to show a screenshot which of course i don't have as no one takes one during checkout. I then spoke to Deba who I have heard praise in other reviews. After some back and forth she tried to get it delivered to the shop in green st but was unable to before the deadline I needed it for. She then gave it with express shipping and I had to pay extra £35 or so. Fine. When the clothes came, although they were exactly as shown in the images. One of the fits was very poorly made. It was loose around some areas, dipping inwards at the hips and splits and had too much thick lining all over the top and trousers which was not needed in my opinion. The other suit was fine but there was no room to make the outfit larger. I am a size 12 and got XL for a loose fit but its was fairly fitted. I understand indian suit sizing is always way off. I had to get alternative trousers for one. My dad had to take apart the whole velvet suit and redo it so the hip dip was gone and it was such a hard job but luckily he was a tailor before. But it took a few days. I will say the customer service was great. Thanks to Deba i got my suit on time. But I pretty much almost paid £200 for these two suits which I do not think was worth it after all the fixing that had to be done due to poor craftsmanship. They have a no refund policy and tbh the exchange policy is not the greatest. The suits will be worn but just be wary of the size etc.

17 juin 2024
Avis spontané
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Réponse de Henna Mehndi

Hi

Thank you for bringing this to our attention and sharing your experience with us.

We sincerely apologize for the inconvenience you faced caused by the misconception in the delivery timeframe i.e. approximately 18-20 business days (which is clearly mentioned on every product page as well as the delivery page for clear understanding), and the subsequent issues with the fit and craftsmanship of the suits. We understand how frustrating this must have been, especially given the tight deadline and the additional costs incurred for express shipping.

We are glad to hear that Deba was able to assist you and ensure you received your order on time, despite the challenges. We strive to provide excellent customer service, and it’s heartening to know that Deba’s efforts were appreciated.

Regarding the fit, we take your feedback very seriously and we would love to suggest for you to select customised sizing for next time rather than fixed sizes (XS to XXL) and in the meanwhile we are committed to improving our products and services, and your insights will be invaluable in helping us address these issues. We regret that the suits did not meet your expectations and that alterations were necessary.

While our current policy does not allow for the refunds of made to order outfits because they are made on orders only, we understand the need for flexibility and are reviewing our exchange policy to better serve our customers.

Once again, we apologize for any inconvenience this has caused and appreciate your patience and understanding. If there’s anything further we can assist you with, please do not hesitate to contact us by emailing us at info@hennamehndi.co.uk.

Thank you for your feedback and for acknowledging the efforts of our team.

Best regards,
hennamehndi.co.uk

Noté 5 sur 5 étoiles

Excellent customer service and great quality suit

I ordered a suit which was custom made from HM. It arrived earlier than expected however the trousers were too short, let me stress this NO fault of HM as I had given the incorrect measurements. I emailed to ask for another trousers and an email received to say they can but due to closures over Eid they will try their very best. I can say I will be receiving the new trousers tomorrow as they have been dispatched. Their customer service has been excellent. Emails replied to straight away and very polite and courteous. I have dealt with a number of companies while searching for a suit and they have appalling customer service not even replying. HM well done for your great service. The suit by the way is amazing. Better than the picture and greatly stitched. I will definitely be using them for my future orders. Thank you 😊

26 juin 2024
Avis spontané
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Réponse de Henna Mehndi

Thank you Samina for this wonderful review. And we are very glad that you received your reorder in time. We very much appreciate you acknowledging our efforts. We wish you all the best and hope to see you again at HM soon.

Noté 5 sur 5 étoiles

Pre plan!

I would suggest customers to order 5-6 weeks before the main event to avoid any delays in delivery. I received mine on the day of the event, which worked out well!
Service is amazing otherwise , speedy replies via email and bery accurate measurements with custom orders. Will definitely order again :)

15 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service! Thank you very much for the beautiful outfit for my daughter. As she has special needs, the outfit was custom-made, and I had to give measurements online. As I am not a tailor, I was very unsure of the measurements I gave. However, the outfit arrived and fits like a glove! There is also enough fabric if I needed alterations. At the moment, it's just perfect! Thank you so much for your excellent customer service, I will definitely shop again.

1 juin 2024
Avis spontané
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Réponse de Henna Mehndi

That’s so sweet, what an amazing review Faruk, thank you sooooooo very much for the kind words and compliments. We very much appreciate it and we are so very glad that you and your daughter loved the outfit. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

Amazing experience

I could not recommend henna mehndi enough. The service was amazing, Deba was so attentive and went above and beyond in making sure I received a beautiful outfit. I opted for a custom size and it fit me like a glove. The quality of clothing is wonderful and well worth the money. Deba went above and beyond to ensure I received my outfit on time. I can’t wait to order from here again for my next occasion. Thank you so much Deba and team for everything 💕

30 avril 2024
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Réponse de Henna Mehndi

This is such an amazing messge and we very much appreciate each and every word. It was a pleasure working with you and we very much look forward to seeing you again at HM soon. We wish you all the best. 💕

Noté 5 sur 5 étoiles

Absolutely love this store

Absolutely love this store, my outfit arrived right on time and fit perfectly. Great quality and amazing service. Will definitely be shopping here in the future.

16 avril 2024
Avis spontané
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Réponse de Henna Mehndi

Thank you for such a lovely review. We are happy to hear that you love your outfit. We wish you all the best and hope to see you again at HM soon. 💕

Noté 5 sur 5 étoiles

Amazing Quality

Henna Mehndi was amazing! Ordered my Eid clothes from them, the quality was so good and the delivery was very fast. Will definitely be ordering from here again 🤍

30 mars 2024
Avis spontané
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Réponse de Henna Mehndi

That’s great to hear and we look forward to seeing you again at HM soon. 💕

Noté 5 sur 5 étoiles

I would highly recommend clothes from…

I would highly recommend clothes from this store - Absolutely excellent service - delivery came on time and the clothes were beautiful. I ordered last minute for a wedding outfits for my daughters and the outfits were lovely, stitched very well.

13 avril 2024
Avis spontané
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Réponse de Henna Mehndi

Thank you so much and we are very happy to hear that. We wish you all the best and hope to see you again at HM soon. 💕

Noté 1 sur 5 étoiles

An absolutely poor service

An absolutely poor service, placed order and heard back nothing for weeks tried to contact several times and still no response, it’s good thing I paid by PayPal so I’ve had to get them to get my money back, will never order them these again, customer service out of the window.

2 avril 2024
Avis spontané
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Réponse de Henna Mehndi

Hi

We are very sorry to hear that. Your order delivery time was 18-21 working days but you required sooner which we were unable to provide. Our reply time is within 24 hours but you opened a PayPal case within 5 hours. And we refunded your full amount as per your request. However, we still apologise if any inconvenience caused.

Noté 5 sur 5 étoiles

Lovely velvet outfit from Henna Mehndi…

Lovely velvet outfit from Henna Mehndi was so beautiful and comfortable. Customer service was excellent and my dress arrived in time for the event.

8 février 2024
Avis spontané
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Réponse de Henna Mehndi

Thank you so much Rehana for this lovely review. We are very happy to hear that you are very satisfied with your order and our customer service. We wish you all the best and hope to see you again at HM soon. 💕

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