Hermesparcelnet 

Zero customer service, zero ethics and zero accountability, absolutely shocking company. If you have a problem don't waste your time trying to connect to someone, as that is impossible. As the recipient of several dreadful deliveries, the result of which has been damaged or thrown about dirty unusable goods , all I'd say is AVOID if you can... we couldn't as it wasn't our choice to use this "non provider". Our parcels have come from companies who use Hermes and who have excellent reputations to keep...which clearly isn't something Hermes are concerned with whatsoever. So they'll quite contently take down the reputation of other companies with them, unless finally these companies get a grip and stop using this shocking shambles of a courier company for good!

November 4 th. 2020 (last year ) I posted a Guitar with Hermes.Unfortunately it got damaged in transit.I did insure at an extra cost of £17.81(please see attached) with you for £300. 6th Nov 2020 I filled in a claims form,including photographs.I have, several times, tried to contact you through your chat service,which tells me the parcel has been delivered,and you will contact me ASAP. As to date and over 7 weeks I have had NO response from you whatsoever. May I respectfully ask you to investigate this matter. and please confirm you progress .Thank you      ..................Anthony Evans

Hermes is an utter disgrace... every single delivery occasion becomes a game of hide & seek with your parcels, even when you have listed your designated ‘safe place’... Countless times I’ve tried my best to talk and explain that they have to stop leaving my parcels in one of my wheelie bins or in the random areas of my drive/garden but still she persists every single time and because her English is quite limited I’ve actually loaded the app on my phone, highlighted my safe place information and then translated it on Google into her language, and she definitely understands because when she reads what it says she looks at me nodding her head up and down and then she chuckles and grins at me... In very limited words she attempted to explain that “deliveries made means gets money”... I’ve rang Hermes Customer Services so many times and each time I’m told that they’ll sort it out, which is a joke because the next time a parcel comes she does it all over again. I’ve had countless parcels go missing because of this and so my profile info clearly states that a signature is required but that can’t even happen at the moment due to the COVID rules...

Has anyone and advice? Please comment if you have!

Waiting for 2 separate deliveries.
1. Usual message sent saying they called and I wasn’t in. No card left and security cameras never picked them up. There are 3 cars in the drive and we’re all on lockdown working from home. Of course I’m at home.
2. Received a message saying they couldn’t find my property. What a joke. I live in a road that has been here nearly 100 years.
Why are companies/sellers still using this company?

On time most of the times. Lateness due to covid is understandable.

Totally agree with the many other BAD reviews!!
My parcel due on 31/12 didn’t arrive. Text from Hermes said driver unable to locate my property and requested that I input my address on their automated website. After providing my details, reply was that my postcode did not match the one they had. Tried a further three times, same response. They had my correct address, but the postcode was incorrect. GPS can locate correct address without postcode, also they had my phone number and I could have been contacted for directions.
I phoned supplier who informed me that the delivery driver had been directed to an area approx 300 yds from my property. My supplier GO Outdoors also contacted Hermes with the correct postcode got no response and offered me a refund. I submitted a complaint to Hermes who informed that the local depot would deal with this issue. A week later still no response!! Incident number: 210105 - 022519
My first experience of Hermes, will not use them again!!
I have had many transactions with Royal Mail, UPS and DPD without any problems.

Disgusting company! Still waiting for my parcel from early December 2020, I wouldn’t use Hermes if it was the last company on earth, I would walk and deliver it myself than use this company who employs thieves.

OMG the stress and frustration I have felt just trying to get in touch with this company. I downloaded their app to track a parcel.. The item which was for my daughters birthday showed it was with them on the 29th Nov. I still haven't received it and were into Jan. There is no online support and telephone service lines dont work. Sham of a service in my opinion.

I bought some DVDs from ebay,tracking says they were delivered and sent a GPS map and photo.
The GPS is not even in my city,and the photo just shows someones door.
Trouble is now it says delivered,it's made it hard to complain to the ebay seller,they just show the tracking details,
it's impossible to talk to anyone at hermes,you can't get past the on-line advisor..if i can talk to a human,maybe i could sort it..frustrating to say the least.

WORST COURIER IN THE UK, EUROPE & BEYOND!

TOTALLY UNRELIABLE. USELESS “TRACKING”. ZERO CUSTOMER SERVICE. NO HUMAN HELPLINE. WORTHLESS INSURANCE.

THEY ARE “CHEAP” FOR A REASON. THAT “REASON” IS THEY ARE RUBBISH!

USE AT YOUR PERIL!!!

I had in the last day 2 horrible experience with Hermes.
First one was a delivery from Marks and Spencer
I got an email from hermes that my parcel will be delivered between 1-3 pm next thing I got an email from them saying that the parcel was successfully delivered at 12.02 but surprise surprise it wasn't.
The next one was an oil filled radiator ordered on Amazon and supposed to come on the 4/1 but it didn't. when I checked my orders at Amazon it says that Hermes need more information. what on earth is going with that company. i never in my life had such experience with any company. I am going to write to suppliers about them and i hope none with ever use them again

Hermes tried to deliver to me on 31 December - I knew I'd be out for a walk and gave them advance notice to give the parcels to my trusted neighbour but they didn't listen and it was a failed attempt. It's now 5 January and the tracking info hasn't updated, I can't get through to speak to a human and the companies I bought from have said that Hermes hasn't got back in touch with them. It's pretty poor.

Do they know the meaning of customer service? Zero point in paying for cover in case they lose your parcel since it's impossible to contact them.

Chatbot has no more point than the tracking webpage. Phone number is just a complete waste of time... 5 attempts so far waiting at least 30 mins each time - that's two and a half hours!

Worst service. Parcel containing a Christmas present stuck on “we’ve got it” status since 11 December. No update since, no way of contacting the company for an update. No idea where my parcel is or if it will ever be delivered.

This is the worst company you can ever deal with. Chat box on line with preset questions and robot voice activated responses on telephone. Asked for first four digits of tracking code but doesn’t recognise zero. Supplier found out parcel being returned from hub but no reason given. There are some really good parcel firms out there but Hermès goes from bad to worse.

Attempted to send parcel via Hermes who promise to collect on 24 Dec. No courier turned up and they do not answer when trying to contact either on their online so-called customer support app or the phone (left waiting for 2 hours and no answer) - Worse every customer service, recommend possible user avoid this company.

Over the past few months we have started to order more and more things online and we think the deliveries by Hermes are the best.
Great delivery service and drivers.
Well done everyone, you are amazing.
Thank you.

Once again this fifth rate company has let me down, it is time the big firms who use these people got wise and use proper reliable delivery people.

My Foster Child ordered a Man City top from the official store.
I received an email today to say it had been delivered with a photograph of my? step.
I had to walk up and down the street to find the step on which the parcel had been left, I luckily live on a small street and my neighbours are honest so I managed to retrieve it.
Disgusted with them and these big Companies that continue to use their services need to take a long hard luck at the reviews and have a rethink.
It has put me off ordering anything from Companies who use Hermes has their delivery supplier.

Parcel lost for 2 weeks..,..There's been a slight delay with your delivery, we'll get your parcel to you as soon as possible. other messages I get are we tried to deliver a parcel but there been a problem...well its been two weeks now it says if its lost 7 days get in touch but then you don't give a way to get in touch