Hers Avis 

Easy. No hassle service

Whilst the American accented nurse practitioner was friendly enough. It certainly wasn't a consult. It was an immediate sales pitch as to what they were going to prescribe. There was no detailed discussion on my previous medical interventions to address perimenapause. There was no discussion about the treatment options available and what would suit my schedule/lifestyle.
In fact, the ‘consult’ was them selling me the product they already had pre-planned for prescription. I barely got a word in for the 30minute $99 consult.

I was hoping for a much more holistic approach from a perimenopausal specialist (more than what I've been able to navigate from 3 different regional GPs).

I don't have any idea of the medical plan beyond a six week check in (or future costs).

Not what I was expecting at all.

Easy change over. Everything sets to run much the same great support

Delivery to my door , easy to use.
I can contact Hers if I need to.

Great communication and information with easy step by step videos at any stage. There is 24/7 support for what whatever question or worry I have. Also an easy to use way of tracking everything.

Great personalized approach. Never feel alone in your questions and feel reassured every step.

Good communication
Nice to be checked in on and offered extra support

Overall, the product and service remains good and easy to use.

But it’s quite strange you’re changing the name to Hers and I am a man.

The staff are so friendly, any time I have a query or question they are able to answer my questions and provide support. Going on a weight loss journey can be a bit of an embarrassing thing, that other doctors usually don’t have the empathy to deal with, but I’ve never felt embarrassed once on my Juniper journey. The app is super handy as well, and runs super well!

I’ve been frustrated by menopausal weight I can’t lose, but My Juniper has been supportive and behind me all the way; providing me all the encouragement and holistic advice I’ve been missing. It really is about health and wellbeing beyond weight loss.

Losing weight great. Support has been spasmodic. I don’t have Apple Watch so feel a bit of of the loop.

My request for a change of treatment plan and contract was quickly agreed.

The best decision I ever made.

I couldn’t have done it without Juniper. I lost the 12kg I aimed for, and have been able to maintain my weight since reducing my dose.

My journey has made steady weight loss along the way. It has curbed the hunger noise and has made me relise how to eat healthier and more wiser. I still eat the odd “junk” but more aware

Everything has been simple, straightforward and easy. I was quite anxious to begin this process but every step so far has felt supported

I have had one of the most stressful experiences using Juniper. I was subscribed for less than a week but I had nothing but escalating problems... from a faulty pen to having my plan changed without consent and billing issues.
Their service model is predatory and the customer service is non-existent when a real issue involving their subscriptions happens.

My first needle was defective. Upon reporting this, their care team got back to me quickly. I took several photos of the pen and explained exactly how it failed.
A new prescription was made and I was told that absolutely nothing in my plan would change. That was a lie.

I noticed hours after the new pen arrived that I was changed to monthly without consent which is a higher cost per month.

A male doctor, who I had no contact with, did the new prescription and changed my plan without consent after the nurses on the phone reassured me that my plan would be exactly the same.

I immediately emailed upon realising.
Nothing.

I then used their horrific AI chat bot.
Nothing.

I tried cancelling the service and went through several pages of rejecting offers (these included free dietitian advice amoung others.)
THEN, it says someone would get back in contact within 4 hours instead of letting me cancel. No one did.

I tried their live service chat and it failed on several occasions whenever I was told someone would look into it. Messages would disappear and there was an error. I have multiple screen shots of these errors. This happened several times on two different devices.

When I finally got in contact with a real person at 7PM I was told to "email them instead of using their service chat." Which I already did, several hours before but he couldn't find the record. He proceeded to try and tell me that my prescription changing was a normal experience but understood I was upset.

I was extremely distressed by this point and had lost all faith in the service.

I was thankfully given a full refund.
They said I could keep the new pen as a good will but I have 0 interest and will dispose of it at a pharmacy in the morning. I offered to return it as I have no interest or faith left.

The person kept trying to convince me to give them another chance... after faultly product then putting me on a higher cost per month plan whilst telling me the plan would be the same.

Don't use this horrific service.
I'd rather be fat than a fraud like them.

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Edit: One of Junipers customer service representatives, Chris, got back to me by saying the person on the phone intact didn't lie... my medical plan was the same just the billing was changed whilst also saying only I could change the billing.

Idiots.

Losing weight , help available when needed