Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
3,4
15 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bir satıcı olarak bu kadar pişman olamazdım, satıcı olacaksanız birkaç sıra geriye atın rezaleti sonra tadın daha iyi. Alıcıları saçma sapan şekilde haklı bulup satıcıyı ortada bu denli bırakmak inanılmaz. sırf alıcılar kaçmasın diye böyle bir yol izlendiğini düşünüyorum. Alıcının hiçbir kanıtı olmamasına rağmen yine suçlu siz bulunuyorsunuz.
On the early morning of February 5, 2026, as my trial period on the Black Desert Online EU server had ended, I wanted to purchase Acoin via Hesap.com.tr to buy the full game. The website stated that the product was 'global.' To be absolutely sure, I contacted live support and specifically asked if it was valid for the EU server, and I received a clear 'yes.' Consequently, I purchased Acoin in an amount slightly exceeding what was needed to buy the game.
I completed the transaction around 04:30 (Turkey Time) on the same day, paying a total of 1,300.39 TL including commission via my virtual credit card (the product cost was 1,262.76 TL). My order number is 8004365. After receiving the codes, I attempted to use them on my Black Desert Online EU account, but they did not work. I later realized that, despite Hesap.com.tr staff assuring me they were valid for Global and EU use, they had sold me Acoin for the Turkey (MENA) server, which is only valid for players residing in Turkey. As a result, I was left with 11,000 Acoin for a server I have never played on.
When I contacted customer service again regarding this issue, instead of resolving the problem, they directed me to use the codes on the Turkey server. The moment I tested the codes, they were automatically marked as used/redeemed, leaving me without any usable product for the EU server. Furthermore, the review I submitted on Hesap.com.tr describing this experience was not published.
I made this purchase with the explicit intention of using it on the EU server, based on the 'approved' confirmation from live support. Due to this misleading guidance and incorrect information, I have paid for a product I cannot use. Therefore, I request a full refund of the 1,300.39 TL payment for order number 8004365.
24 Saat teslim almalı çekiliş yapmışlar önermiyorum kullanmayın byno falan kullanın
Sitede Atıyorum "A" Kişisinden bir ürün alınca site otomatik o kullanıcıya 5 yıldızlı değerlendirme attırmaya zorluyor bu yüzden insanlar birşey alırken değerlendirmeye bakınca full 5 yıldız var kimin dolandırıcı olduğunu anlamıyorsunuz destek sistemide berbat.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
