Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad reg... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jericho took the time to understand my warranty issue, guide me in finding the serial number on my pan and communicating with me every step of the way on what he needed to handle the claim. I’m gettin... Voir plus
L'entreprise a répondu
Best customer service from start to finish! Quick responses, clear instructions and next steps. Highly recommended Hexclad based on product and customer service. A special shout out to Jericho for the... Voir plus
L'entreprise a répondu
I had a warranty claim on one of my Hexclad pans. The process for submitting the claim was super easy. But I was skeptical of whether or not they would actually reach out to me and replace the pan. I... Voir plus
L'entreprise a répondu
4,4
Excellent
54 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wonderful product and customer service, so worth the price.
I’ve been using Hexclad pan almost every single day for the past 3 years, and it has truly been one of the best kitchen purchases I’ve made. The performance, heat distribution, and overall quality have been consistently excellent.
Recently, I noticed that the top layer started to erode, which was a bit disappointing at first. However, what really impressed me was the brand’s commitment to their lifetime warranty. The replacement process was incredibly smooth, and I am about to receive a new pan almost immediately without any hassle.Our Customer Representative Jericho P handled our request extremely well.
This level of customer service speaks volumes about the Hexclad brand’s confidence in their product and their dedication to customers. Even after years of heavy use, they stood by their promise.
Overall, I’m extremely impressed — both with the durability of the product and the support provided. It’s definitely worth the price, and I wouldn’t hesitate to recommend it to others.
4 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for sharing your experience! We’re incredibly grateful to have been part of your kitchen for the past three years, it’s amazing to hear how well your pan has performed with daily use.
While we’re sorry to hear about the wear you experienced over time, we’re so glad our lifetime warranty process made things right quickly and seamlessly. Jericho will be especially happy to hear your kind words, we’ll be sure to pass along your appreciation for the great care he provided.
Your feedback truly means a lot to us. We’re committed to standing behind our products and making sure our customers feel supported every step of the way. Thank you again for your trust and recommendation!
-Brittany, HexClad Support
I worked with customer care specialist…
I worked with customer care specialist Jericho who handled my concerns quickly & very professionally. Thank you for understanding what was needed to resolve my issue. Much appreciated to the HexClad customer service team for handling this the right way!
9 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for your kind words! We’re thrilled to hear that Jericho was able to assist you quickly and professionally, and that your concerns were handled to your satisfaction. Providing a smooth and supportive experience is always our goal, so it truly means a lot to know we got it right.
We appreciate you taking the time to share your experience and your support of our team!
-Brittany, HexClad Support
Best customer service from start to…
Best customer service from start to finish! Quick responses, clear instructions and next steps. Highly recommended Hexclad based on product and customer service. A special shout out to Jericho for the great service he provided.
10 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for the kind words and recommendation! We’re thrilled to hear that you had such a great experience from start to finish. Providing quick responses and clear, helpful guidance is exactly what we strive for, so it’s wonderful to know that came through.
We’ll be sure to pass along your shoutout to Jericho—he’ll be happy to hear it! We truly appreciate your support and are always here if you need anything in the future.
-Brittany, HexClad Support.
They honor the warranty w/o issue
I had a warranty claim on one of my Hexclad pans. The process for submitting the claim was super easy. But I was skeptical of whether or not they would actually reach out to me and replace the pan. I was very pleasantly surprised when Jericho from the customer support team emailed me the next day. After emailing them back, a new pan was on its way to me - no issues, no fuss, and I didn’t have to do anything.
9 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for sharing your experience! We completely understand the initial skepticism, so it means a lot to hear that our team was able to exceed your expectations. We're glad the warranty process felt easy and seamless from start to finish, and that Jericho was able to quickly step in and take care of everything for you.
Providing a hassle-free experience and standing behind our products is exactly what we aim for, so it’s great to know that came through. We hope you’re enjoying your new pan, and we’re always here if you need anything in the future!
-Brittany, HexClad Support.
Warranty Claim Handled Exceptionally Well
Jericho took the time to understand my warranty issue, guide me in finding the serial number on my pan and communicating with me every step of the way on what he needed to handle the claim. I’m getting a new pan! I appreciate Hexclad honoring their lifetime warranty and Jericho‘s help with the process.
9 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jericho was able to guide you through the warranty process and make everything smooth and straightforward. Ensuring our customers feel supported every step of the way is exactly what we strive for, and it’s great to know that came through.
We’re also glad we could honor our lifetime warranty and get a new pan on its way to you—enjoy it! If you ever need anything else, we’re always here to help.
-Brittany, HexClad Support.
I’m writing to share my recent experience
I’m writing to share my recent experience
Shortly after placing the order, I requested a cancellation, but was informed that it could not be stopped—even though, at the time, the shipment had not yet been handed over to the carrier. This led to a frustrating back-and-forth where I was asked to either refuse delivery or process a return, with uncertainty around potential fees.
While I do appreciate that the issue was eventually resolved by a supervisor—who arranged a return to sender and issued a full refund—the overall process felt unnecessarily complicated and time-consuming. It should not take multiple escalations for a straightforward cancellation request, especially when the order had not yet shipped.
This experience has unfortunately impacted my confidence in your customer service. I was genuinely planning to purchase this set through another channel, but after going through this situation, I no longer feel comfortable doing so.
I hope you take this feedback seriously and improve your order cancellation process to prevent similar experiences for other customers.
Sincerely,
Juan Castro
2 avril 2026
Avis spontané
Réponse : Hexclad
Thank you for taking the time to share your experience, we truly appreciate your honest feedback.
We’re very sorry for the frustration caused during your cancellation request. You’re absolutely right, when an order has not yet been handed off to the carrier, the process should be more straightforward and not require multiple steps or escalations. We understand how the back-and-forth and uncertainty around next steps added unnecessary inconvenience, and that’s not the experience we want for our customers.
While we’re glad a supervisor was ultimately able to step in, arrange the return to sender, and ensure you received a full refund, we recognize that the overall process fell short. Your feedback is incredibly valuable, and we will be sharing it with our team as we continue working to improve our order management and cancellation experience.
We’re sorry this impacted your confidence in us, as that’s never our intention. If there’s ever an opportunity to regain your trust in the future, we would truly appreciate it.
Thank you again for bringing this to our attention.
-Brittany, HexClad Support.
You guys are the best customer service…
You guys are the best customer service I have ever had to deal with. Very fast time response and understanding. Jericho Helped me today and was a pleasure to work with!
8 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for your incredibly kind words!
We’re thrilled to hear that you had such a positive experience with our customer service team. Providing fast, understanding, and seamless support is exactly what we strive for, and it’s wonderful to know Jericho made such a great impression.
We truly appreciate your support and are always here whenever you need us!
-Brittany, HexClad Support.
Jericho Customer Service
Jericho was really fast in resolving my claim, I just reached out and sent over some pictures of my pan and he resolved my claim very promptly after that. Hexclad has very good customer service.
4 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for your kind feedback!
We’re thrilled to hear that Jericho was able to resolve your claim so quickly and make the process smooth and straightforward. It’s great to know that submitting your photos and getting support felt easy and efficient, that’s exactly the experience we aim to provide.
We truly appreciate your support and are always here if you need anything!
-Brittany, HexClad Support.
They stand by their warranty
My warranty request was handled and resolved quickly and professionally by Edgar and Jericho.
7 avril 2026
Avis spontané
Réponse : Hexclad
Thank you for sharing your experience!
We’re so glad to hear that Edgar and Jericho were able to handle your warranty request quickly and professionally. Providing efficient and seamless support is always our goal, and it’s great to know they delivered that for you.
We truly appreciate your feedback and are always here if you need anything in the future!
-Brittany, HexClad Support.
Customer service is amazing
Customer service is amazing. They communicate quickly and efficiently. I appreciate the quick response and reply along with the feedback needed to expedite the process.
25 mars 2026
Avis spontané
Réponse : Hexclad
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that our team was able to communicate quickly and efficiently, and that the process felt smooth and expedited for you. Providing clear, timely support is something we truly prioritize, so it means a lot to know that came through in your experience.
We appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support.
Jericho P was incredibly helpful
Jericho P was incredibly helpful. He resolved the issue in a day.
I Iove Hexclad! 🫶
7 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for the love!
We’re thrilled to hear that Jericho P was able to resolve your issue so quickly, providing fast and helpful support is always our goal. It means a lot to know you love your HexClad!
We truly appreciate your support and are always here if you need anything.
-Brittany, HexClad Support.
I submitted my claim yesterday and by…
I submitted my claim yesterday and by today I was already getting information on my claim yesterday Jericho made the process so ea
7 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for your feedback!
We’re so glad to hear how quickly your claim was processed and that Jericho made the experience easy and seamless for you. Providing fast, hassle-free support is exactly what we strive for, and it’s great to know that came through in your experience.
We truly appreciate you taking the time to share this and are always here if you need anything!
-Brittany, HexClad Support
Jericho with HexClad customer support…
Jericho with HexClad customer support was great.
He resolved my issue quickly.
I have cooked with HexClad for many years and plan to buy new pieces that just came out!
Thank you.
7 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for your kind words!
We’re thrilled to hear that Jericho provided quick and helpful support, that’s exactly the experience we aim to deliver. It also means a lot to know you’ve been cooking with HexClad for years and continue to trust us in your kitchen.
We’re excited for you to try out the new pieces, can’t wait for you to put them to use!
Thanks again for being part of the HexClad family.
-Brittany, HexClad Support.
After owning my Hexclad for a few years…
After owning my Hexclad for a few years I noticed a little chip in the nonstick material. I was able to register my purchase and put in a warranty claim easily on line. Within a few days I was told by the agent, Jericho, that my new pot will be shipped soon.
7 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for sharing your experience!
We’re glad to hear that registering your product and submitting a warranty claim was a smooth and easy process. It’s great to know that Jericho was able to assist you quickly and get your replacement pot on the way within just a few days, that’s exactly the kind of support we strive to provide.
We truly appreciate you being a longtime HexClad customer, and we’re always here if you need anything in the future. Enjoy your new pot!
-Brittany, HexClad Support.
Excellent quality and customer service
My husband purchased the black collection as a gift for christmas. There were so many new pots and pans with amazing large sizes for my needs. I made sure to season them per the instructions. After a few uses, the griddle pans non stick coating was decent, however it made my over easy eggs stick. I called in to use the warranty, and Jericho helped me get a replacement, even though their warranty department didn't find any defects in the photos. The new pan slides the eggs perfectly! I highly recommend this company for the quality of the pots and pans, and the customer service! We purchased 2 more today because of the excellent service we recieved, bringing our set to 15!
6 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for sharing your experience with us! We’re thrilled to hear how much you’re enjoying your Collection and that it’s been a great fit for your cooking needs.
We’re especially glad Jericho was able to step in and help make things right with your griddle pan. Even when something doesn’t appear as a clear defect, we always want our customers to have the best possible experience with our cookware, so it’s wonderful to hear your replacement is performing exactly as expected!
Your continued support truly means the world to us, and we’re honored to be part of your kitchen, now with an even bigger set! Thank you again for your recommendation and kind words about both our products and our team.
-Brittany, HexClad Support.
I’m so pleased
I’m so pleased! A pot and pan that I use religiously were wearing down hardcore after a couple years and I made a claim hoping they could do something for me but not expecting them to replace my pot and my pan at no cost! Jericho was extremely helpful and friendly and made it so easy! I loved this brand of cookware before but after such a great customer experience i love them even more! This is how a business SHOULD treat their customers! I’m greatly appreciative. Thank you hexclad for standing behind your products and thank you Jericho for the great customer service! God bless you, man!
6 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for taking the time to share this, your feedback truly means a lot to us! We’re so glad we could support you through your warranty claim and make the process easy and seamless. It’s especially great to hear that Jericho provided such a friendly and helpful experience, we’ll be sure to pass along your kind words to him.
Standing behind our products and taking care of our customers is at the heart of what we do, so it’s incredibly rewarding to know we delivered for you. We’re grateful for your continued support and are so happy to have you as part of the HexClad family!
-Brittany, HexClad Support.
Jericho was a great customer support…
Jericho was a great customer support agent who dealt quickly with solving my issues.
6 avril 2026
Avis spontané
Réponse : Hexclad
Thank you for your kind feedback! We’re so glad to hear that Jericho was able to quickly resolve your issue and provide a great support experience. We’ll be sure to pass along your recognition, it means a lot to our team.
We appreciate you taking the time to share this!
-Brittany, HexClad Support.
Great service
Great service. Customer support helped me locate an order to file a warranty claim. Top tier business practices. I will always be a Hexclad customer.
3 avril 2026
Avis spontané
Réponse : Hexclad
Thank you so much for your kind words! We’re thrilled to hear that our customer support team was able to help you locate your order and get your warranty claim started smoothly. Providing a seamless and supportive experience is always our goal, so it means a lot to know we delivered for you.
We truly appreciate your loyalty and are grateful to have you as part of the HexClad family!
-Brittany, HexClad Support.
Lifetime hexclad pans
Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad regarding his disappointment. But they don’t make it easy to get money back. They wanred to know serial numbers & order number etc even though they have his email & could probably quite easily find this information out for themselves! I have a photo to add if possible
30 mars 2026
Avis spontané
Réponse : Hexclad
Hi Carolyn,
Thank you for reaching out, and I’m really sorry to hear about your experience with the pans—that’s definitely not what we want for our customers.
We’ve sent a request to gather a few details so we can locate your account and look further into this for you. Once we have that information, we’ll be able to review everything and work toward the best possible resolution.
We truly appreciate your patience, and we’re here to help get this sorted out. -Brittany, HexClad Support
A cowardly person doesn’t leave their name. I will respond when whenever you show me that respect
Hello,
Thank you for taking the time to raise your concerns. We want to clarify one important point: our roasting racks are not hand painted. They are manufactured with a heat-safe, food-contact coating specifically designed for oven use. There is no hand-applied paint involved in the production process.
We understand how concerning it must have been to see material on the rack and worry about it transferring to food. That’s absolutely not something we take lightly. The coating used on our racks is designed to withstand normal roasting temperatures, but if you experienced softening or flaking, we want that reviewed carefully.
We can confirm that we have received the photos you submitted through the customer link, and our team has reviewed them. Your case has been escalated internally for further evaluation to ensure it is properly assessed.
If you have any additional information to share or would like further clarification, please continue the conversation through the existing email thread so it remains with the same support team handling your case.
To cowardly to leave your name and details!
I refuse to respond to you
27 février 2026
Avis spontané
Réponse : Hexclad
Hi Stephen,
We’re sorry to hear that you’re feeling this frustrated. Our intention in responding was to acknowledge your concern and let you know that your photos and report were received and reviewed by our support team.
We truly do want to help resolve this for you. Your case has already been escalated internally so the product team can evaluate the photos and details you provided. The best way for us to assist further is through the existing email thread, where our support team can continue the review and provide updates directly.
If you’re willing, we’d appreciate the opportunity to continue working with you to address the concern. -Brittany, HexClad Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.